This review is not on a particular store but Verizon FIOS in general. I went an entire month…read morewithout service for a bill that I had paid. Got the runaround every time I called or chatted. I got promises of repairs to get my issues resolved. Because I still didn't have service I, after many many conversations, was promised a refund for that month. As time went on I still had no service so I cancelled my account. Now Verizon has recanted on refund because I cancelled my account. This is theft, I paid for a service & Verizon didn't provide it. BEWARE OF VERIZON'S SHADY BUSINESS PRACTICES. Don't believe the "your refund has been processed".

The only store that has actually helped! I spent 3 hours going between the customer service line…read moreand the store by Walmart for something that was fixed in 5 minutes flat by an employee at this location. Unlike many Verizon stores, they do not waste your time!!

Amber was extremely helpful when me and my grandpa came in to get him a new phone. She helped us…read morefigure out what he needed and made sure that we were taken care of, she had awesome customer service. I would definitely go back to her :)

A great sales effort was followed by very poor customer service, from the manager no less, when I…read morehad a problem with the new phone just days after receiving it. Numerous calls, texts and delays eventually led to them saying there was nothing they could do to help me (since there was the tiniest of scratches on my phone). I certainly expected more from Verizon, but it turns out this is not a Verizon Corporate Retail store, but simply a franchisee, and one who apparently cares more about this quarter's profits than repeat customers.

I had the BEST EXPERIENCE here. I cracked my screen in a big way, but I had my protection plan and…read morethey were happy to fix it. I had to call them several times getting there because I had no GPS with a broken phone (calling like a maniac from my watch) but they were so helpful and didn't care that I was late. Tim came in, swooped up the phone and told me it would be done in an hour - he was dead on. While I was waiting (and while there weren't other customers that needed help) Josh talked to me about his day and we found out we were both into reptiles. He entertained me with his stories from the reptile rescue. I stepped out to take a call (on my watch) and Tim came out and hand-delivered my phone so I could talk like a normal person. I wish I could give this place 100 stars, they saved my day and I had an absolutely amazing experience!! Thank you, Josh and Tim!

From the owner: Visit the T-Mobile store in Washington and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 114 Trinity Point Dr can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Always pleased with the services provided! Prices and product are top notch. Always ready to help…read moreand honest with everything! I would recommend this business and their services to anyone at anytime! Keep up the great work!

Just got back from getting my phone fixed it was broken from A barbell at the gym crashed pretty…read moregood I didn't think it could be salvaged, but he fixed it with a fraction of a cost it would've cost for a new phone I would definitely recommend him he was awesome so glad we went to him . Before you go buy another phone let him see if he can fix it . I'm sure glad I did