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    AT&T Store

    2.0 (9 reviews)
    Closed 12:00 pm - 6:00 PM

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    AT&T Store

    AT&T Store

    3.1(9 reviews)
    3.0 mi

    Knowledgeable and full of great advice. I'll be back to up grade! I wish I could remember the young…read moreman's name. He was so helpful. Go this place might surprise you.

    I was visiting from out of town and decided to purchase a new phone. I was told my data transfer…read morewould only take about 45 minutes. The download took 18 hours. By the time I got to my home state my new phone stopped working. The reason it stopped working was because I was sold a 256g phone but had a 512g phone. All of my data was not able to transfer. Before going to my local store, I didn't realize what was happening, so I was making sure my new phone was able to access all the app with usernames and passwords. I went to my local store because now, I'm not able to send/receive text and calls. I was deleting apps off the old phone because they are now on the new phone. The rep at the store in my home state realize the issue and told me I will be charged a restocking fee of $55 because the phone box has been opened and if I want my phone to work, there is no way around it. So now, I had to upgrade my phone from 256g to 512g, pay taxes again on the 2nd new phone, lost alot of my apps because they wiped the first new phone cleaned and reactivated my old phone. What a mess! Now, I am out of money, a new phone and have to wait 7-10 days for the new phone because they are not in stock. Is it not so hard for the reps to view the gigs on the current phone and ask do I want less gigs or not? I was also told I would have to call customer care and ask them for the restocking fee of $55 back because of the error of the rep. I understand errors are made; however, the cost and time lost falls on me, the customer, with nothing more than an apology. I will NEVER purchase a phone out of state and from a non( PRIME) AT&T store again.

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    CPR Cell Phone Repair Waco

    CPR Cell Phone Repair Waco

    3.7(3 reviews)
    1.1 mi

    I came here when my battery burst and they fixed it. The celllphone cracked and they fixed it put…read moreon another protector because Zapps doesn't make covers for my phone and it's fine. He quoted me a lower price when I wanted an estimate but the final charge would have been more and he honored his quote, Travis took care of me and my phone

    I have had absolutely no issues with CPR and hate to have to give such a poor review. I took my…read morephone to get the screen replaced from dropping and cracking it. The screen is the 360 4way privacy screen. The person that replaced knew it was not the standard one because of how much darker it was albeit I realized when I got home that it was the incorrect screen protector. I did phone them and left a message. I called back the proceeding day. There was slight confusion but to end the avail they said I can get my phone screen back and theirs and I would have to pay the difference! I was shocked because it was an error on their part. It was explained that they are loosing out since the screen was put on and unfortunately I can understand BUT it was their fault for putting on wrong screen. I have been using CPR and ZAGG protectors since my iPhone 12 days and have been going to them for that long. Any issue that ever arose they always fixed. This should be no different! It was their fault. Maybe people get over on them I do not know but was disappointed! I did call ZAGG and explained the entire situation and the customer service rep was so amazing. She said she would notate my return that will not match and why and will send a replacement at no charge and offer an additional free upgrade. I let her know I was thankful for the replacement and to keep the upgrade. Issue was handled by someone else whose fault it was not!

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    CPR Cell Phone Repair Waco

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    AT&T Store - mobilephones - Updated May 2026

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