It's very concerning that I see almost the exact same experience I had at this store in another…read morereview. Do not sign up for any service or complete any sale at this store. Apparently it's store policy to deceptively sign you up for additional lines, and you'll be paying a higher plan bill as a result. I went in to replace a broken phone. I left with a new phone and a higher plan. It was my understanding that the higher cost was a payment plan for the new phone. Nope. I was originally paying $45/month for my plan. The sales rep signed me up for a second line, and a new plan that is $122 month. The phone is "free" for the second line. My bill increased $77 a month. The phone cost was $800. So after ~10 months I expected the phone to be nearly paid off. Nope. That $77/month was for the new service the store sales rep signed me up for without explaining what they were doing. And after almost a year of payments, there is still over $400 left on the cost of the phone as part of a 24 month agreement. So let's do that math. That extra $77 a month for 24 months for this new phone plan is $1,848. The phone outright cost $800. I am a senior citizen on a fixed income. I do not have a spare $1,000 to gift to T-Mobile. I recommend everyone who experienced this to file an FCC complaint against T-Mobile and this specific store.

I had been a TMO subscriber for 10 years when my wife and son decided to go to the Valley Stream…read morestore to add a third line to our plan and get our son his first phone. They were bamboozled and lied to by a slick sales person who somehow signed them up for not one but three extra lines and gave them a "free" phone that we later got a bill for $799 for. When we went back to the store to the complain about being lied to and sold a bill of goods, they made us wait forever and then closed the store. Eventually, my wife had to go back to the store 3x to get them to remove the unwanted lines and provide a more affordable non-free phone. They are a bunch of nasty liars who don't care about you at all at this store. Don't shop here. And, don't use TMO, because this is their idea of customer service.

Visit Date: December 13, 2024…read more I came to T-Mobile to drop off a trade in phone. UPS took too long to deliver the phone I ordered from T-Mobile, it was kind of a drawn out saga, for two days I had no idea what happened to this new phone until it was delivered. So I didn't really trust UPS to deliver the trade in. I was helped fairly quickly despite the fact that the store was crowded. Joshua helped me and he was amazing. He worked efficiently on inspecting the phone and accepting it. I'm very happy with T-Mobile and the help I've gotten whenever I've walked into a store for whatever reason. Not only that but even the phone delay was not their responsibility they made things right the best way they could by giving me a credit on my next bill. Even though it was UPS' fault and not theirs.

Every time I have visited T-Mobile in Valley Stream, the representatives have been highly…read moreunprofessional--one of my main reasons for leaving the company. I still needed to close out the account properly because I was getting charged. The T-Mobile online representative said I must be verified in-store to continue closing out the account. The store representative clearly did not want to help me and was absolutely rude. If you are still willing to do business with T-Mobile, please go to another location, such as Oceanside. It's a shame because this location is five minutes from my house.

****The female Spanish employee with glasses and no name tag is, confrontational, nasty, bitter and…read moreoverall unprofessional if you care about having a positive experience avoid her at all costs better yet go to another location. This employee should be fired**** I have been with Verizon Wireless for about 7 years have spent around $10k over the duration of that time. When I upgrade my device and do a trade in I normally order my device to be picked up in a store locker, and I normally ship my trade in via UPS. I upgraded to the iPhone 17 Pro and opted in for the trade in promotion to receive $1100 over the course of 36 months for the trade in of my iPhone 15 Pro. I had selected to drop the trade in off at this location which I now regret. Upon arriving at the store when they first opened, I had my trade in and the printed-out sheet for the trade in information that Verizon sends you via email that contains all pertinent information relating to the trade in. I gave both to female Spanish worker and explained that this is a trade in. she asked me with a very nasty glare and disgusted look on face "why are you here sir" I repeated myself again with the same thing. Instead of her looking at the paper to help her understand why I was there because she clearly does not understand American conversation and contextual conversation, she became hostile and gave me so much attitude; I had to tell her to change her attitude and calm down but clearly she was looking for a reason to become confrontational and became that without a reason. I requested for another employee to help me she stated" he's the manager he can't help you". Ater she further continued to exhibit incompetence, idiotic behavior, confrontational, unprofessional and other unreasonable/ unnecessary behavior I had to change my tone, become aggressive and pull the native New Yorker out to her and put her in her place which I did because she took the out of her tone and she walked about 10 feet away from me. The manager was standing by during all of this and instead of stepping in prior to all of this he waited until I pulled out the native New Yorker attitude to step in to help me on something that should have been 1,2,3. You don't wait until a physical altercation almost occurs to step in; you step in before that but there seems to be a pattern of behavior with this store pertaining to incompetence, unprofessionalism, confrontational behavior and just overall bad management. This store needs an new management and new an overhaul of all new employees but regardless of what this store does, or doesn't moving forward, I will go back to how I handled things previously which is ordering online to pick up in the locker and ship trade ins via UPS so I don't have to interact with anyone at this store.

DO NOT BUY ASURION VERIZON PHONE INSUANCE - BIG SCAM…read more I pay for insurance monthly and with Verizon for 19 years. I just tried to use it for my i-Phone11 one of the camera lenses is scratched it's a $12 little glass sticker. They will not fix it they said they can only replace it for $239! DISCRACEFUL! The insurance is called "Total Phone Coverage" this is a lie! Do a Google search for a class action lawsuit. DO NOT USE ASURION Switched from Verizon to T-Mobil. Saving over $100 a month!

They were very helpful. Honest. I had a problem with my iPhone. Which they could not solve. They…read moresat with me while we called Verizon support. Waited and listened with me to the second s level support person and finally my problem had to be sent to the 'engineers' My point is they were winderful

I was there this past Saturday. Both Neil and David were so patient with all the trouble…read moreactivating my phone. They made many phone calls and waited patiently on hold for hours to solve the problem and wouldn't give up until the issue was solved. I was there for Approx 5 hours. And saw many customers come and go. They were courteous, patient and helpful to all that came to shop! Highly recommend this location

The worst place ever.they will find a way to keep your money.the parts are cheap so you can keep…read morecoming back .they very rude ,find out for yourself. Old equipment

Nephew went to get his iPhone repaired and when he went to pick it up it was not repaired. They…read morewanted him to leave the phone after he paid for it. The then proceeded to call the cops. His receipt was on his phone when cops arrived and he was arrested. The young man was african American and the establishment owned by Arab decent . This 18 yo man has been arrested and taken to precient finger printed and now has to appear in court.

The service here is completely unbearable. Everyone hates their job. I understand working for a…read morephone company isn't the best job but service here is very low. Everyone here is completely unprofessional lack professionalism. There is no communication and everyone is unorganized.

There was absolutely no wait, I was greeted by Brenda immediately upon walking thru the door…read more Brenda was able to fix my phone issue within 2 minutes and was friendly & pleasant to speak with while addressing my phone issue.

Hey so is Anthony the repair was good he replaced my screen for around $97. My guy is actually a…read moregood guy. I will definitely recommend going there. The whole process was around 30 minutes to probably less or more. I don't know exactly he found another problem in my charging port. Definitely gonna get it replaced also he clean recharging port for free. Nice guy. Definitely recommend going there.

I am very pleased with the service I received. It was late in the evening around 5:40 when I called…read moreto see if I could have my cracked screen repaired. He said sure come on over. I took the outside photo and stepped in and checked in. I was pleasantly surprised to receive a 20% off coupon on purchases. I dropped off the phone and waited in my car. 15 minutes later, repair done. I purchased a new case with my discount and left completely happy. I love it when all things run smoothly.

They bamboozled me with a different price and then told me I wasn't eligible after I had already…read morestarted the transfers. yansly the store manager gave me erroneous info and I wasted like 2 hours of my time trying to deny me the original price they told me they were gonna give me. Make sure you look at your receipts, that's how I found out I wasn't eligible after bamboozled

Just be aware this place is sneaky, they try to sell you sim cards, excuse is that now that esims…read moreare a thing we gotta pay 45 dollars, called att.and the rep literally told me oh no that store and had me leave asap!

If I could offer them zero stars I would. I provided them a phone an iPhone 14 Pro Max that had a…read morecracked back and one camera lens which they repaired for $170. We then gave the phone to my son for Christmas and when he opened the box, the phone no longer worked when we went back. It was after their luxurious 15 day warranty. And they wouldn't help us at all. They wouldn't even look for the repair ticket in their computer system unless we had the specific date of the transaction which sounds like the most outdated computer system on the planet. You should have seen the look on my 12-year-old son's face when he realized that he wasn't ever going to be getting that phone for Christmas. So now I am out $170 and I have to figure out how to get him another phone. What a waste. And I love the fact that I was told that they can't help because the warranty is 15 days. The warranty being 15 days is a piece of paper with words on it. Anyone is allowed to be helpful if they so choose.

Ron is extremely helpful, replaced the glass on my iPhone and helped my kids pick out cases for…read moretheir new phones.