Went to Verizon on 9/13 to put my line on my fiancées plan, and order our new phones for this…read morecoming Friday. Chad was assisting us and he was less than helpful. After getting my line transferred to my fiancées plan, I had a question about being able to access my plan and he only said "you can do it through the app" and did not explain the time period required to be able to do this. He even said at one point "I have terrible customer service skills" which was proved to be true. When Chad began assessing my phone for trade in, he asked me quite frankly "are you going to be able to pay this off when you come in for your new phone or not" which I then replied that a different customer service representative had already told me that my camera being damaged did not affect trade in. So therefore I asked him if I was going to have to pay my phone off to get a new one to which he replied "that's above me, it will be on your bill, and then you will have to deal with customer service". My fiancée went back into the store on 9/16 to ask a different employee and they seemed confused on why Chad would even tell me that in the first place, because my phone is in fact good for trade in. In general, Chad was not eager to help us, did not effectively explain details of our plans to us, and was dismissive when I wanted to ask questions.

I got a new iPhone 11 yesterday and whole transaction couldn't have been better. Staff was…read moreknowledgeable, personable, and got me out of there in no time. Glad to support a local business, especially now. I read some of the negative reviews and people need to understand this is not an actual Verizon store. It is BeMobile, a licensed Verizon retailer. There is a difference. But as for Be Mobile, it was awesome!

Wanted to change phones and I first went to a larger market store, there I was told inaccurate…read morephone info on my existing phone. At the Tomah store, I got the truth and were very helpful on my decision on selecting an iPhone that fits my needs. thank you ztomah!

Service is speedy but only for basic problems that anybody could fix, plus they seem to condescend…read moreto you at times and act like the know better (went to the adams certified retailer and they got it done with a smile). Really seem to have a lack of respect for anyone over the age of 45 who doesn't know a lot about tech.

Went in today for a simple cracked screen fix, and Tristan rocked it!!! He said an hour I showed 45…read moremins later he was jus to running the final tests. Tristan for the win. (Also hope I didn't misspell his name)

From the owner: Cell phone accessories, Cell phone repair, Prepaid cellular service & customized phone cases.read more

Tieler was extremely helpful when I went to drop off a package. Something I've never done before…read more He explained it to me thoroughly and went that Extra Mile to make sure that I was confident my package would be returned.

I wanted to buy a phone and was still deciding. There were only 1 or 2 IPhones to choose from…read more While looking at one the clerk began plugging it and began transferring info to my phone before really making up my mind. Told him to wait a minute and by then it was too late. Now know that it was too much money and a few days went back to ask a question and the clerk looked disgusted. I am 83 and need better customer support. Very disappointed!! Tried to return the I phone and was refused even though it was purchased two weeks ago on Friday January 23

I wish there was an option for negative stars. Incompetent and horrible customer service. If you…read morecan even call it that...

As a customer, you are treated as a person and not as a number. Dean's covers a huge area and yet…read morestill gives you that local business feel. I highly recommend Dean's compared to calling the 800#. The customer service, cleanliness of the showroom and follow up after the service were all great! Another great thing is that they carry Dish Network and DirecTV so I can easily switch back and forth to save money. I also got internet through Dean's. I love my TV and internet service!

On the phone for an hour and 10 minutes to resolve the internet issue. Spoke with at least Three…read morepeople from Centurylink. One person I couldn't understand. One person's phone connection was cutting in and out. I now have to set up my own modem. Never have I had to do this. The most upsetting part is that I wasted over an hour, ON HOLD, waiting to be helped. Customer service is poor.

From the owner: CenturyLink offers a complete suite of broadband communication and entertainment services for…read morebusiness and residential customers. Residential services include reliable local and long distance home phone service, high-speed Internet including Wi-Fi, and satellite TV from DIRECTV - all on one monthly bill. For businesses, CenturyLink has a comprehensive range of flexible and integrated telecom and data communication services designed to help home offices, small businesses, medium sized businesses and enterprise business clients be more productive and communicate with their customers. Telecom solutions include local phone service and equipment, data services, long distance phone plans, Business-Class High-Speed Internet (DSL), mobile phone plans, satellite TV from DIRECTV, high capacity data network services, voice and data communication equipment and Managed Network Services (MNS). CenturyLink, the result of the merger of CenturyTel and EMBARQ, brings together two outstanding companies to create an industry-leading communications and entertainment organization. We operate in 33 states, with more than seven million access lines and more than two million broadband customers. CenturyLink believes that by focusing on the communities the company serves and by employing common sense and practical ingenuity, it is able to provide customers with a committed partner, dedicated customer service and innovative products for work and home.

Event date: 8/19/24, around 3:15pm-3:50pm…read more Hello, I was called to translate for one of your employees today and was appalled at their service. I hope you will take quick action to make sure this never happens again. Here is a summary: A Spanish-speaking gentleman came to the Verizon store to pay his bill in cash. According to the female employee, she "explained to him" that she could not find his account, but also told him she would take the cash anyway. In addition, apparently, she told him that if she took his cash, it could not be refunded. Clearly, the Spanish-speaker didn't understand the interaction. Once he realized there was no receipt or that his account balance hadn't decreased, he asked for a refund. The employee would not refund his $50. This is when I was called by a bystander to translate (who will be closing her account with you after this incident). Also, I did not personally know the Spanish-speaker. I spoke directly with the Verizon employee and attempted to ask the following clarification questions: Why did you take the money if there was no account? Under what account number did you credit the $50? Why can't you give the money back? Can I speak with someone above you? Now that there is confusion, do you understand that there is a language barrier? It was very difficult to get through these questions because your employee was constantly speaking over and interrupting me, did not value my translation services, was hostile and disrespectful, and disregarded his English proficiency. Then, she forced the bystander who called me AND the Spanish-speaker to leave by threatening to call the police. Once I realized that the Verizon employee could just pocket the money since there was no record or account, I questioned where the money would go. Finally, after bystanders took charge and stood up for him, the client was refunded as he departed. This location needs anti-racism education and training on customer service and how to open a register to refund cash.

Jess helped us switch our service to Verizon from Google Fi. She was great! She ran into a few…read moreroadblocks getting the service switched, but plowed through and got it done. A+ customer service.

I paid for a Samsung watch 2 years ago. I have been paying for the service since. The watch doesn't…read morehold a charge for more than 12 hours anymore. I decided to cancel the watch from my account. They say I owe $83 as I still owe on the phone! That is not correct. I went to Verizon and the worker only had me talk to another worker on the phone. That guy did absolutely nothing useful. Waste of an hour.

Do NOT buy your phone from Verizon Onalaska. I purchased my last two phones from this location and…read morethey consistently provided terrible customer service. Their associates are dismissive and unprofessional. They do not take the time to assist customers. I bought a phone at this location a couple of years ago and the Rep was rude and would not take the time to show me the phone's features. The only reason I returned to the Onalaska store for my next phone was because I needed a replacement phone for a trip out of town and Onalaska was the only local store that had the phone I wanted in stock. Once again, the associate would not take the time to answer my questions about the functionality and features of the phone. Onalaska does not transfer your data and apps from your previous phone to your new phone without a fee, whereas other locations transfer your data for free. If you want to purchase a Verizon phone, buy it from the Holmen or La Crosse locations. The Reps at these stores are more cordial, knowledgeable and provide a far superior customer experience.