Stopped by this location to return a case around 2 p.m. on a weekday. There were four customers ahead of me. I waited exactly ONE HOUR before I was even assisted yet there were staff members walking around the store. Perhaps they were not equipped to help customers but if that is the case, I'd recommend keeping them in the back.
It also didn't look good having one employee sitting for the sole purpose to check customers in. When she wasn't adding a person's name to the list she was what appeared to be talking on the phone with a friend. It just looked bad. It just seems like there is a more usefully allocation of her time when not checking customers in. Perhaps organizing the store or stocking merchandise.
In addition, this same check-in clerk, talked poorly to an elderly customer. He came in and mentioned to her that his phone wasn't working. In a perceived "smart ass" tone she asked him, "well did you turn your phone on?" Very disappointing at the lack of respect.
When I was finally assisted the entire return and repurchase of two new cases took 20 minutes. Seriously?
This location seriously needs to manage employee time more effectively and provide some customer service training. What I witnessed is unacceptable. read more
