I visited this store yesterday, interested in switching from Xfinity. Frankie took the time to…read moreexplain all of my options in saving the most money. He was clear in his communication, answered all my questions and was authentically kind and friendly. My best friend and son have Metro and got their phones at this store with Frankie. they've been very pleased for the past few years, so I made the switch. This store is clean, bright, welcoming, smells nice and rocks a great playlist.

From the owner: Switch today & enjoy America's largest 5G network.read more

Terrible customer service. Mula was the one who waited on me. She kept playing her music and would…read morenot turn it off, even when asked to, as I was trying to get a new iPhone. This is the worst experience I've had at any AT&T store. Do not go here under any circumstances.

I stopped yesterday at The store in wixom I had the new cellphone wanted someone to activate one…read moreof the best store I've ever been the guys are awesome he literally took over believe me when I tell you this I know nothing about cell phone if it wasn't for this guy my cell phone would still be sitting here not activated and I'm surprised because I go to AT&T stores the one in Novi the one in Milford nothing like this and when I asked for his name to tell his manager about him he kept on saying you don't have to you don't have to this is my job and not all of us are smart when it comes to electronics especially me I honestly very very thankful that there's people out there still like this and then his manager was even more nice than he was I'm actually going back again tomorrow to get a case so if you go there ask for RYAD OR JOHN

Walked in today (3/14/26)hoping for a fix for my phone issue. It was not charging. I had tried to…read moreclean out the connection, with no luck. I didn't get his name, but the gentleman working was able to clean it out. Sooooo grateful! I use my phone for work and desperately needed a fix. I hope never to need a repair again, but if I do I know where I will be going.

What a great experience each time I go! I have referred friends here as well. They do a great job,…read moreare friendly and quick! I barely had to wait today. You have to try this place when you need a new screen for your cell phone! Thanks guys for helping me out!

Horrible the manager needs to be there to see what is going on. Purchased two new phones to my…read moreaccount and with out telling me automatically added Next Up and Protection Plan to my plans on both phones. Shame on them it's a corporate store. My phones were shipped to the store, so they could set it up. When I got there, a representative asked to purchase it from me cause her really needed it for a customer. The preceded to tell me if they said it up, it would take 4 hours and I would have to stay. Went home it took 30 min. I think it was the carryout that sat next to him in the bag that swayed that. They also tried to change the trade in amount when I turned in the phone versus when I purchased it. I then had the pleasure of having to spend more quality time with ATT on the phone to reverse the charges. HIGHLY RECOMMEND DO NOT GO THERE!!!!!

If I could give the West Bloomfield store a zero rating, I would. Went in for a free upgrade to…read moreIphone. Few hours later realized ATT Associate who waited on me, added an unauthorized 3rd line to my family plan and attached the line to my old phone! Stay far away from this store!!!! Reported /filed complaint. This is fraud!

Do NOT go this store. They offered a free with a phone trade-in…read more However, Verizon will charge you every month for as an equipment charge for the "free phone". After speaking to them multiple times and going to the store for help with the incorrect billed amount. The employees say they can't do anything and I am now under contact. DO NOT go here !! I only gave one star so I could write a review.

Verizon is awful. customer service is horrendous. They lie about pricing then bill you…read moreincorrectly. Impossible to correct with a human. Hello T-Mobile. Verizon. Call me

Wow! This store is the place to go for screen replacement. Fast and professional service. The…read morehigh reviews are accurate. If you want custom artwork on your phone cases, this is the place to go! Stop by and see for yourself!

Very helpful and friendly. Fast service as well. I came in to fix my daughter's broken screen on…read moreher iPhone and it was ready in less than 30 minutes. He also has great deals on screen protectors and cases. They make their own cases and have a large selection of cases. Rob gives personalized service. I bought a case for my daughter and came back to let her select the one that she wanted. We picked a case for the iPhone 7 (we have a 6) & he custom printed the design on a case for us while we waited.

Came into the store to get an upgrade on my old phone. Mike and store manager Matt were very…read morehelpful and knowledgable to the point that I left out of the store with a new phone and a new tablet. The service they provided was excellent and the value I received from getting both products worked for me. Highly recommend.

Had an outstanding experience at this store location! I HIGHLY recommend coming here! They will…read moresupport you to find the best deal possible and guide you through the whole process! They also had great case options as well!