The BEST customer service! I went there thinking I had busted my screen. He showed me that it was…read morejust the glass screen protector. He could have taken advantage but did not! Thanks to my SIL for recommending this place. 10/10

Great people, great service. Reasonable price to transfer data from a phone with a broken screen to…read morea new one. Thank you very much. My daughter is very happy she didn't loose her pictures. Highly recommend

Hi my name is Jennifer and I'd like to give a five star review to the young lady who manages the…read moreSyracuse New York cricket store on 4671 Onondaga boulevard she was very polite professional and it was a delightful experience having her represent the cricket store and helping out the customers she was very sufficient and I requested that I needed to hurry up and get my business done so that I could catch my bus in time back to where I needed to go and she was on point so I would like to congratulate cricket on hiring her and May she keep doing the great job that she did thank you

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Syracuse store today.

So I'm sitting here at boost Mobile and I am writing a review based upon customer service that I…read morehad got given to me from an employee and their manager which was very very well satisfied at the end of the day it was great amazing customer service awesome. Butternut st Syracuse NY

Boost on Butternut, Syracuse. Total scam. The guy was down right rude. Not even an attempt at…read morecustomer service. Worst staff ever.

Great experience after a very frustrating day. My phone was on the older side, but Malik tried…read moreeverything possible to get it functioning again. In the end it was time for a new phone. He helped me get the best possible upgrade without costing me anything crazy. Super happy with the new phone and overall assistance by Malik. Definitely would recommend this store and employee. Thanks again.

In December 2025, I upgraded 2 phones on my plan. During out time in this Verizon store I was told…read moreabout a promotion for an IPad, and would have to pay the service for iPad for ONE YEAR. I explicitly asked several times, this is for one year. And told by the salesman, all I had to do was stop back in the store and ask for the IPad to be removed from my plan. I stopped into the store today 2/22/26 and was told the IPad was a 3 year plan and the service could not be removed from my plan. It's truly sad that salesman at this store use deceit to make their sales. I will not be doing my business there anymore. And would encourage anyone who frequents the Verizon Store on West Genesee St in Fairmount to use caution with their purchase.

Sonny was amazing! He repaired a severely damaged iPhone in about 30 minutes, and did not try to…read moresell us things we didn't need. As a result, we will always come here for our phone needs in the future. A+++

From the owner: Xtreme Wireless Inc provides unlimited talk and text plans, cell phones, and accessories, and phone…read moreand computer repair services in North Syracuse, NY.

Shattered the back glass on my iphone. The gentleman was super helpful and kind. He explained the…read moreprocess of fixing it to me. Price was extremely fair and reasonable and they did a great job. Will be returning if I have anymore phone troubles.

From the owner: Flash Fix Mobile is the top choice in Syracuse, NY, if you are looking for a cell phone repair…read morestore. We understand the importance of getting your phone repaired quickly and affordably. Our team will work closely with you throughout the device repair process to ensure that your phone is back in working order as soon as possible.

I purchased a phone and monthly internet with calling several years ago at the james street…read moreSyracuse cricket store. I am a senior and have poor computer skills. I was having a problem with an app, and dropped by anticipated some help from the clerk, who was not busy. She repeatedly recited that she was not obliged to offer assistance since it was an app related problem. She refused to offer assistance. I had the impression that she was actually not qualified. Whether or not helping customers is her responsibility, a good business person builds good will by going the extra distance for their customers I would not recommend any business which has poor business skills. Such establishments are destined to fail in a highly competitive market.

The owner of this location clearly does not care about customers. After having a disagreement…read more I calmly exited his store.Upon walking out the business door of my own free will the business owner followed me outside and started a verbal confrontation with me and I was at this time off his property outdoors on a pub place.Meanwhile a customer was in the store waiting for help purchasing a new phone. Instead of following me outside once I already exited his business doors he should have taken care of his customer who was waiting for help inside the store. NEVER AGAIN CRICKET AND I GOT A NEW PHONE AND SERVICE FOR MY GIRLFRIEND AT METRO PCS

I've been having trouble sending out emails on my phone for quite some time so I was in the mall…read moreand stopped to setup an appointment . I was pleasantly surprised that they could see me right away. I headed back to the Genius Bar. I loved the way they bounced ideas off each other to try and come up with a solution. The solution was found by Mike and I'm so grateful. It took awhile but they didn't seem annoyed or bothered. I'm very happy we have the Apple Store in Syracuse!!

My nonverbal autistic son had an iPad which he uses as a communication device. We purchased an…read moreApple care plan at the time we got the iPad. The screen cracked and we took the ipad to the store for replacement which is part of the plan we purchased. The employees at the store were rude and unhelpful. I explained at my check in exactly what we were looking for. They had us wait for an hour and a half only to say that they don't do replacements at the store. instead, they would send the device out which would mean going at least 7-10 business days with no form of communication for my son. I can't overemphasize how unsympathetic and uncaring they were. I really do feel that if they were not going to help, they could have said so at the beginning.