Customer service was very pleasant. I spoke with a representative who didn't mind helping people…read more The reason why I say this . I entered a store in Rockmart, Ga and it wasn't a welcoming experience. However not only did the saleswoman assist me with what I needed, she gave me better advice on an item with a better price. Thank you for your service and I would recommend shopping at this location in Cedartown compared to the other location

From the owner: AT&T, serving over 81 million wireless customersread more

I have upgraded my AT&T iphones at this location before. I never had an issue but did notice the…read morevery low Yelp score and wondered why. I now have my answer. On 11/20/2025, I upgraded my son's phone at this location. We have a family plan and his phone was eligible for a new phone for quite some time. I was informed by the salesperson, he could take my son's phone in on trade, upgrade to the new iphone, give me a better plan and lower my overall bill. So we did just that. Then I went to my account and saw an additional line that I Never Asked for. I called the 1.800 number of AT&T and was told, the salesperson did something wrong and it was a good catch on my part. The 1.800 said, only the store could fix the issue so I went first thing this morning. I was told no issue just bring the phone in. They had to return the phone, then resell it and my bill would not go up. I went home, got my son, than went back. Two visits for a mistake that was the stores issue. Now I was told that by returning the phone, and putting it back on the account I would have to pay a restocking fee of $55.00. This was for a mistake; I did not make and one that needed to be corrected before 14 days. The salesperson insisted I would have to pay the restocking fee even though it was the same phone we were getting back. Something was off and someone was doing something that was not policy. It was apparent. I was also told, I still had to call 1.800 to get the extra line off my bill. It was suggested, just leave things alone. SOOO, I called AT&T 1.800 again. 57 min later, I was told, that it would be best just to leave the extra line on my account. Based on what was done, My bill would be $35.00 less than normal. The issue is I was not told all the facts and all the local AT&T store really wanted was the extra line and they get commission on that. They just manipulated the system. I wasted four hours total on this and really does not fill me with enthusiasm to continue to do business with AT&T or their local office. Full Disclosure, the 1.800 rep gave me $75.00 in good will for my hassle. That was nice. Sorry for the RANT.

The staff at this location is not well informed about the product line and not very friendly. I…read morewent in to upgrade my equipment. I asked the representative to explain the differences between my current iPhone 10 and the new iPhone 12 Pro. The representative stated that there are "no differences". I found that hard to believe, but he insisted. I was not encouraged to upgrade nor were any suggestions offered on any other items. I left thinking I should just keep what I have. Does that sound like a sales pitch to you? I do not recommend this location if you have a desire to learn more about the latest technology.

Go see Tiffany! We switched from AT&T and no joke saw a 50x increase in speed at home and on the…read morego. Tiffany was excellent she cut our phone bill in half. T-mobile rules and AT&T drools. Enough said.

From the owner: Visit the T-Mobile store in Northport and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1722 McFarland Blvd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Service is constantly going out. Mine phone switches to SOS mode or airplane mode all the time…read more They told me nothing was wrong. Did nothing to help me. I pay almost $300 a month for 2 lines. I am searching around and plan on switching to someone else. Verizon sucks.

If I could give it negative stars I would. Every visit there reminds me why I switched to T mobile…read more I literally came in to get a new iPhone and sat for an hour and a half after checking in and NO ONE came to help. I walked out and no one blinked. Worst store ever and worst cell phone company ever. I've been on hold 3 hours with their online reps trying to purchase the phone and still... nothing. No wonder people are leaving in droves.

When you arrive right when they open and still wait almost an hour just to be helped, that's a…read morestaffing problem. If you can't open the doors and actually assist customers, you need more people scheduled--period. The manager stayed hidden in the back the entire time and only appeared when it was time to aggressively push insurance and add-ons. I said no. No insurance. No extra phone. No mystery "free" perks. Please stop selling. I don't want your insurance, and I definitely don't want a random used phone "just in case mine breaks." No means no. Then came the classic line: "It's free for the first month." Immediate red flag. Nothing has ever been free in the history of Verizon--or life. We were trading in our old phones to apply the value toward new ones and even changing our plan. We've been Verizon customers for over 10 years, so you'd think there might be a perk or two involved. Instead, we were told we could keep one of the old phones, Verizon would "give us a number," and--surprise--it was FREE. Another red flag. Sirens, actually. Against our better judgment, we went along with it. Signed everything, set up the new phones, and left. Once home, I called my son (who's on our plan but lives in another state) so he could upgrade his phone. He went into his local Verizon store and was told, "Your plan hasn't been updated." Frustrated, he left. So I called Verizon customer service. The rep pulled up our account and literally said, "This payment is ridiculous." He repeated it several times for emphasis. Turns out, if left as-is, our bill would've been over $700 a month. Yes. Seven. Hundred. Dollars. After another hour and fifty minutes on the phone, he untangled the mess this store created. Somehow, I had two plans on each of our four lines. The "free" phone? Not free. It would've cost us $47 a month--for a phone we didn't need. That phone is now being traded in for the $800 credit it's actually worth, which--under the correct plan--should've made our new phones free. What a nightmare. Steer clear of this location. It felt less like customer service and more like a commission-driven free-for-all. If something sounds too good to be true--especially if they say it's "free"--it absolutely is.

I went into Verizon to upgrade a line on my business account. The sales rep Dalton not only made…read moreUNAUTHORIZED changes to my account, but also completely went against what I asked him to do. I'm always in a Verizon store due to my job needing things on demand and I have never received such POOR service. I was asked to see my ID, which is normal, but he also scanned my ID 4 times because his claim was the system asked him to do so. When I asked why so many times, he said the system timed out. However, he was using the system as we were talking. It never timed out and he never helped another customer. I specifically stated to him that I did not want any device protection added to the new device or any other device since it's paid for out of pocket. He then proceeded to add device protection to my business account that contains over 150 lines. He also stated he couldn't sell me a pack of AirTags and that I needed to go to Best Buy to do so because the AirTags weren't in inventory. The ONLY reason this review gets even a 1 star is due to the manager Meech and sales rep Jamirea for helping to rectify the situation. They actually listened to what was going on and helped resolve the issue. Dalton on the other hand may need to go back thru training to understand how to ALIGN with a customers needs and EXECUTE a better approach on how to resolve a customers needs. His thought process and approach is a product of POOR CUSTOMER SERVICE AND WELL BELOW VERIZON'S STANDARDS.

Funky Phone was great! They got me a great phone at a cheap price and the staff was very helpful…read more If you looking for a low price as well as a great phone, this is your place

In the past I have had great service at the Alabaster store located by Publix. Today was very…read moredifferent. There was one associate there who was trying to help who's name started with T, but who was blocked by the others. They were nasty pieces of work. Rude, pushy, unhelpful and unprofessional. Horrible representatives of T-Mobile. I will likely change companies after today's experience. I would rate less than one star if I could.

Let me just start by saying this location is actually pretty great. They have an amazing team and…read moreitems on hand. They lost a star because of the call in service that must be utilized in the store for account changes. I spent nearly 4 hours in this location attempting to change a personal account to a business account. This was not the fault of the store employees. There were four people and they all worked tirelessly to get my account switched over. They even made sure to keep me entertained with talking and item demonstrations.

Horrific customer service. Went in there looking for a phone and not even a hello we will be right…read morewith you . After sitting on the couch waiting for them to help me for ten minutes I left . Will never return. This is why I left Verizon to begin with. Their customer service is horrible. Guess I forgot just how awful they were. STAY AWAY

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

I have an iPad 2 that got a broken screen during my trip to Birmingham. The guys at the Cellairis…read morein the Riverchase Galleria did a phenomenal job for me. Not only did they get it done in time (on a business trip and was leaving in 3 days), but they had some great recommendations/options for a case that would actually protect my iPad (first one obviously failed). I'd highly recommend these guys for screen repair work (and accessories!).

Got a new iPhone 5 battery for a fair price. They were really nice and did it fast too. I…read moredefinitely recommend it. Called a bunch of places and it seemed like they were the best in town. They've got 2 kiosks in the mall. Went to the one by Victoria Secret and it was great.