My father 83 year old father visited the store today seeking help. His wife has Alzheimer's and he…read moreneeded to cancel her line. He was told no by the representative. He lost most of his hearing in combat in Vietnam so he speaks loudly- they refused to help, accused him of raising his voice and escorted him out. This is a horrible way to treat an elderly veteran... it's a horrible way to treat anyone.

Ugh This is the most aggravating company to work with. We have had insurance for a year on all of…read moreour phones. My iphone's battery needs to b replaced so I go to Verizon. They say got to go UbreakIfix. Wtf! Why do I want to deal with a third party. I can do that myself. As I did before I got insurance. It should b easier don't cha think but no it's complicated. Especially when we call the nearest one which is at Lorna Road and they say Verizon told us wrong and gave us a number to some other place. It's a dang run around. What they don't tell you is if you want a phone replaced you might get a refurbished one. Again WTH! Why do I want a refurbished phone ? So back to the battery replacement we called the number and it gives you no option for a battery replacement /no real person will answer. Oh if U did file a claim and go through that hoopla You probably will get a refurbished phone (who the He double hockey sticks wants that) Verizon scams people . It's a scam company . I hate giving them my business to b quite honest. If at all possible go elsewhere for your phone needs. This place sucks. The service is atrocious! They are not a honest company to deal with and they lie continuously!!! We have caught them in too many to count.

Allison, Drey, and Ryan were all very helpful. They helped us upgrade our phones, add an eSIM, and…read morelowered our bill. Great service!

Clark was great!! . He was very informative and knows his stuff! I don't normally leave reviews…read more. however, I will on this dude!

Christopher Byars was so helpful setting up my new iphone 17 Pro…read more Christopher went way and above the call of duty! he was patient, knowledgeable and very courteous!! He gave us his name and we will only come in store when he is avalible!

I've been trying to compare cell service between different companies to find what works for me…read more While I am almost done with my comparisons and will be making a decision shortly, I wanted to share that customer service is very important to me. The young lady I met at the store, whose name was Briana, was one of the most knowledgeable and friendly people I've ever met. I appreciated her taking the time to explain everything to me and answering all my questions. Her patience and willingness to help me understand the different options made a huge difference in my decision-making process. Thank you, Briana, for your exceptional customer service!

Such a good experience! Came in with battery not working explained everything and how to fix it in…read morethe quickest way! The girl helping me was super helpful (didn't get her name, but was wearing glasses). Recommend!

the one star is too generous. yall suck. not verizon in general. YOU'RE LOCATION. most…read moreunprofessional clueless people in here. maybe instead of trying to help 10 people at once you could sit down with a client and stick with them until their need is met. biggest clowns working here. while your at it, buy some work clothes not those dumpy Verizon t shirts Jesus.

My husband and I got our new iPhones online the day before, and I picked mine up today without a…read moreproblem. Mario helped me and I think I was back in my car in 3 min. Easy to set up at home, thank you so much!!

Wanted to come in to upgrade my iPhone. The store system crashed one step before setup of my new…read morephone. I was given an appointment to come in the next day to set up the new phone. When I arrived to the appointment I was told they had sold the phone I had selected the day before. 0 star service from the associate named Mario.

This Verizon crash we're experiencing has resulted in my daughter possibly losing her required…read morecollege internship. She was not informed of the outage until her potential employer couldn't get in touch with her for finalization of her 2nd interview (due to the outage). Verizon could have let her know something through messaging, etc, but did not. This is ABSOLUTELY UNACCEPTABLE, and we have no word to express our frustration with your business. Please tell us what you are going to do to remedy this horrible situation. I know you're a local subsidiary, but maybe you could forward this message to someone who can at least tell us something. Some phone calls are extremely important, and you need to find a way to tell your customers that an outage has occurred. Please call me to at least tell us something, Robert Stewart (205)705-4745

Chris Byars was outstanding! He helped me set up my watch…read moreand fixed a problem I was having! Very polite and helpful!

I am writing this on 1% phone battery charge as I walked in for a phone charger and was completely…read moreinvisible to the staff. Not one of these clowns even bothered to look up, let alone help. It's like walking into a business of terrible service and laziness. Honestly, I'd probably get better service buying a phone off a street vendor. Just go to T-Mobile and avoid this place full of stank-face workers. Signed Boss & CEO

Do not trust them! I've been a customer for many, many…read moreyears. I took a family member to AT&T & they gave me a great offer to upgrade my phones. "Trying" to be loyal, I took the offer to Verizon to see if they could beat it. They gave me a great deal only NONE of it was real. I waited there for HOURS while they changed my phones, etc. I've called Verizon MANY times & have spoken with many supervisors who promise to look into it & call me back, only they don't. My bill is hardly what they offered-$80 more. I've never been so disappointed & disgusted with their customer service. Go somewhere else!!!! They have NO loyalty

Haley assisted me with getting a few phone upgrades. She was very knowledgeable and definitely…read moremade this experience a breeze. During my visit, it was busy but the check in process was easy. All of the staff on site were hardworking.

Came to this location after waiting a long time at another one and got no where. They helped us…read moreright away and were all very friendly. Definitely recommend this location! Awesome people!