I have used this business to replace screen on tablet, transfer data and always have great,…read morefriendly service. Just had a problem connecting my USB cord to tablet. Fixed on the spot and charge was so low I don't want to mention. These guys are pros!

Great service. Courteous and patient. The fellas answered all of my questions and demo'd a few…read morethings. This grandma is always eager to learn! Hurrah, I was saved the expense of buying a new cell. Thanks guys.

These guys are super honest and they're not afraid to put in the work to help customers. They…read moreordered me the part that wasn't available in the USA and waited until they got it in the store and helped me with the repair. They were super professional and patient with me. They did everything so I could retrieve my old pictures

Great location very helpful and quick service and friendly!! Helped me with all my phone and…read moretablets getting repaired !!!

Chris was great very helpful and a pleasure to work with. Would definitely recommend Chris or the…read morestore manager Stan. Saved us some money switching for Xfinity.

I went into the store to resolve a volume problem with my phone. Kristen suggested to upgrade my…read morephone to the newest model, it would be cheaper for me then to get a repair. They were offering $1100 trade ins. I followed her suggestion and upgraded, but she would have the new phone sent to me since the store had no stock. I paid the $90 sales tax up front, but when I looked at the receipt it only showed $900 trade in! When I showed her this, she said it is suppose to be $1100 and when I come back with the new phone, she would take care of it. I trusted her that she would, but after I received the phone at home and brought to the store to activate, I asked her if she took care of the $200 difference. Well, no, but we are good for it. I told her No, that needs to be done, now before we open the phone and activate it. She got really upset that I would not trust her for the $200 difference in trade in! This is not a Mom and Pop store, this is one of the biggest companies in the country, and you can't resolve this issue with a phone call if you told me $1100 and the receipt shows $900 trade in! She seemed too focused on the sale and had no time to rectify this issue, and the assistant manager was in earshot and heard all of this. She got very insulted that I would not trust her to make it right sometime in the future! I refused to have her activate the phone until this was fixed. She refused, so I asked for a refund of my $90 in taxes. She refused that and said take that up with AT&T and I am going to charge you a $55 restocking fee to send this unopened phone back! I said oh no you don't, I can send this back and it won't cost a cent. She then really blew up at me that she was losing a $44 commission! Well, Kristen all you need to do was to resolve the $200 difference with AT&T, and I would take the phone. I told her that I would file a complaint, and she shouted her full name at me and said go ahead. So here I am. After reading other reviews, this seems to be a problem store.

I had reached out to find out more and during/around my chat with Apple the manager called me and…read moreset up an appointment. Gave me a direct/personal number too. My appointment was set for the day they moved their store to the local Meijer. I showed up and the only tech there took care of me (I had called earlier also) and took care of me as he should of. Found out my only issue was the electrical outlet I was using for my charger. Not my phone, my new charger or lightning cable. Nothing of mine. Took care of me as quickly as it was to observe, took care of me as a regular client and charged me appropriately. Will for sure go back after my experience with the tech and manager.

Called store about cracked iPhone 11. Was fixed in 20 minutes after arrival. Competent, friendly…read moreservice. Even got to spin the wheel for $20 off.

Buyer Beware ! I went in Friday because my phone was not charging and I was offered an I Phone 14…read morebecause Angelo said the I phone 15 was no good. Angelo also said I needed to get the 4 phone plan even though it's just my husband and I. I paid $197.00 when I left Friday. I called Verizon 1-800 number and was told my July bill would be $237.00 a month. I went back Saturday morning to get a refund and I'm only get back. $103.00. Honest Crooks !. I will let everyone I know to not do business with this store. I wasted my time and energy and I am still extremely upset.!

Wanted to upgrade my phone to the new iPhone 14. The employees were busy but definitely saw me walk…read morein-the place isn't big at all. They ignored me and I stood there awkwardly so I left. I understand that they are occupied but they couldn't just say 'Hi, can you wait' or 'we're busy can you come back'? Such a snooty and gross vibe here. Save your time and go to the Verizon on Woodward, they're so much more professional...at least they'll say hi to a loyal customer.

I have the annual Geek Squad service contract as I have had for many years. I find it worth while…read moreand yesterday was no exception. Bryan and Ryan, the team at the Geek Squad service area, were very pleasant and understanding of my issues. They took care of those issues and the work was complete the same day. They are an asset to the Best Buy organization!

Lucky to get a 1 star would give 0.... Went to purchase BOSE open ear buds. I asked gentlemen to…read moretry on to see if comfortable to wear. Was told I could try on different brand, but same fit. I want to try on the brand I am buying. OR I COULD BUY then try on and RETURN if uncomfortable. WHAT THE HELL? I tried to call..you can not speak to a live person at the store. I told him I would purchase some where else where I can try on and he said...GO AHEAD, with a shrug. Well there is GREAT CUSTOMER SERVICE!!! I own my own company and would be UPSET if my employee said...GO Ahead and buy somewhere else! I even said that saleman could open..stand right there while I try on and they could put back in box... I WILL NOT BE PURCHASING ANYTHING ELSE FROM BEST BUY. Would rather spend more money and have customer service than this. So sad you can't train your employees to be more considerate and helpful. You just lost business Kelly Tocco