I recently visited your store to set up an eSIM on a new phone--something I've done before without issue. During this visit, I was assisted by an employee named Mark, and unfortunately, the interaction was disappointing and left me feeling disrespected and unsupported.
From the beginning, Mark came across as condescending, dismissive, and unhelpful. When I explained that I am not an authorized user on the account--as it is under my parents' name--he informed me that there was nothing he could do unless one of them was present. While I fully understand that certain policies and limitations may be outside of his control, I was taken aback by the lack of effort to explore any alternative solutions or offer meaningful guidance.
When I asked follow-up questions, given that my parents live over two hours away, I was met with visible frustration and a lack of willingness to assist further. Instead of offering potential next steps or resources, Mark abruptly stated that there was "nothing he could do" and left me standing there, saying he would "give me a second" without clarifying what that meant or if he would return.
To make matters worse, as I was preparing to leave, I informed Mark that I preferred to open the door myself. Despite this, he physically stepped in front of me and opened the door anyway. As a 21-year-old woman, this disregard for my personal space and clearly stated boundary left me feeling extremely uncomfortable and unsafe.
Additionally, during my time in the store, I noticed an elderly man sleeping on a bench--appearing to be in need of assistance. Rather than addressing this, the employees were gathered at the front of the store socializing among themselves, not engaging with other customers or offering help where it was clearly needed. The atmosphere felt indifferent and unwelcoming, with a noticeable disconnect between staff and customers.
This experience was deeply concerning. I hope this feedback can be used constructively to improve both employee training and the overall customer experience at this location. read more
