With ATT stores or support it's oftentimes hit or miss. This time was a total hit. Cody was the…read moreassociate who helped us. Deep product knowledge, understood our needs completely and gave relevant service exactly what we needed plus educated us about some products without any sales pitch. An example of showcasing the company by excellence. ATT - you need to grow people like Cody into leadership roles so they can scale the true customer service mindset into your company which otherwise has an inconsistent customer service reputation.

They always greet with an open door and get you in and out asap. But the last time I needed one I…read morewas told to go Wing Stop next door because they dont have a public restroom, which is just wrong especially when you pay AT&T as much money as I do every month.

Great service at this location....we were looking for home internet and came across an article on…read morethe web discussing T Mobile.....Dani helped us and went above and beyond setting up the gateway and educating us...she was very knowledgeable and professional, all while being friendly!

From the owner: Visit the T-Mobile store in Stephenville and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 100 N Wolfe Nursery Rd #114 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I went into the store trying to get a Sprint iphone moved to my Verizon account. Tavo and…read moreespecially Zekiel were very friendly and super helpful. It wasn't even their problem, and they completely went the extra mile to resolve it. Good job guys. +1 satisfied customer!

Sam cellphone fixed my iPhone 13 screen super fast and gave me a good, fair price. Great service!read more

Sam cellphone fixed my cracked screen! For an awesome price. Very polite and attentive customer…read morecare. Story - I had cracked my screen and had gotten concrete in my charging port but he fixed my screen and my charging port now my phone works like new again.

On Thursday, March 20, 2025, at around 7:00 PM, I took my 17-year-old daughter to this T-Mobile…read morelocation due to issues with her iPhone. Upon entering, there were two employees assisting customers, but neither greeted us or even acknowledged our presence. We sat down and waited patiently, assuming we would be helped soon. Over the next 45 minutes, not once did either employee say, "We'll be with you as soon as possible," or offer any kind of acknowledgment--not to us or to the three other customers who walked in after us. Instead, we all just sat there, ignored. The two employees were working with the same two customers for over an hour, and eventually, all three of the other waiting customers left due to frustration. After nearly an hour of waiting with zero communication, I told my daughter we were leaving and would go to the other T-Mobile down the street (1950 S Main St, Weatherford, TX 76086), which is not owned or operated by MobileOne. Before leaving, I approached the employee who seemed to be in charge--since the other employee kept asking him for help. He was a white male wearing a black durag. I politely asked for his name and the name of the other employee. Instead of answering, he defensively responded, "Why do you need to know my name?" He then refused to provide either of their names, stating that he wasn't required to. I calmly explained that customer service matters, and simply acknowledging customers when they walk in goes a long way. As I walked out, he weakly muttered, "Sorry." We then went to the T-Mobile at 1950 S Main St, where we were greeted immediately by Rudy and Alicia. They were both very professional, and within five minutes, they fixed my daughter's iPhone. When I told them about the poor experience at the other location, they were shocked at the lack of customer service and professionalism. If you need any T-Mobile services, avoid the MobileOne-owned store at 1314 S Main St and go to the T-Mobile at 1950 S Main St instead. Their customer service is outstanding, and they actually care about their customers. I will never return to the MobileOne T-Mobile location, and I highly recommend others take their business elsewhere.

Kelsey is the best out there! Definitely go to her for all your needs! She is amazing and very…read morekind, always so helpful!

I'm returning to Cricket after trying another wireless phone provider for 2 weeks. The company…read moreoffered a wireless plan (through my employer) almost 50 percent less than my Cricket plan but found it to be only 50 percent the signal too, at least that's what it seemed like anyway. What a major disappointment that was. I'm definitely happy to be back with Cricket. Their in-store Brownwood location customer service is hit and miss but their reasonably priced wireless phone service is isn't. Cricket uses AT&T Network so it's mostly dependable. You're advised about slower data speeds during network congestion but in the previous 3 years I've hardly noticed any change. I like the Unlimited 15 G Hotspot plan you save almost $30 for 2 lines and the regular family 4 lines is an even better deal. Cricket is definitely for the budget minded except when it comes to buying a phone. Their in house financing almost doubles a phones price. All you get with Cricket is a no thrills and/or frills cellular data and wireless phone plan at a good price. And since it's not for business but just regular use that's ok with me.

Bought a brand new phone from this location and paid $200 and almost a month later it keeps messing…read moreup. And then when I took it back they said the warranty was only 7 days. Do not buy cricket - I guess you get what you pay for. They have poor customer service! I do not recommend. Lesson learned. Update August 2020. The young adults who work in the local store do know how to work the phones and apps. But they only give a number when you ask about hardware issues. It was really like jumping through hoops to finally get a replacement phone. But it was finally done.

Went in to ask questions about our phone plan and to see if we could get a cheaper one and Caleb…read morewas amazing! He jumped to help and was super nice! Grateful for him making it a pleasant experience!

UNDER NEW MANAGEMENT Always great people and great…read moreprices/deals every time I'm in the store! And I always look at my receipt to see how much in discounts I received. In the same parking lot as Chicken Express so easy to get find. They also provide excellent tech help and are always willing to help and go above and beyond with a smile!

Mark Anthony helped me choose a TV and he was very helpful and I would definitely buy from him againread more

had a tricky situation with a washing machine reinstall and the installers weren't deterred at all…read more fixed it right up and even identified and corrected an issue with the dryer vent without me having to ask. they were extremely courteous and also respectful of my home. superb experience!