My mom's old AT&T iPhone 6s was finally dying. So, we decided to add her to my Verizon account. We…read moreconnected with Tessa. She was way more than professional and helpful. She went above and beyond to get us set up with new phone line and a new phone. She made us aware of a different device deal that also allowed us to upgrade an existing device. My mom is a senior citizen and isn't very tech savvy; Tessa was super patient and went way out of her way to help my mom finish the set up on her phone. My mom was nervous about switching over to Verizon because she had been with AT&T for so long. I've always been a Verizon fan and Tessa showed my mom why today. Great job, Tessa! I appreciate all the kindness and care with which you supported my mom in the switchover to a new phone and new carrier.

Visited family at the Lake and for some reason my iPhone couldn't get any reception. I know it can…read morebe spotty at my in-laws house but even in town my GPS wasn't working. Mike helped me out and troubleshooter my phone. First reset the phone and then swapped out the SIM card. Seemed to do the trick, but it actually still wasn't working well. The next day, I went back and Mike helped me talk to Verizon support and had them send me a new phone since it was less than a year old. The next day my phone arrived ($12.99 for FedEx) and I went back to see Mike so he could help me switch phones. We backed up my phone and then setup the new phone. He said I could stay as long as I needed so my phone app could download all of my apps. Mikes a great guy and helped me for hours without even making a cent off me. Please see him if you need any cellular related at the lake.

If I could leave a zero I would! This place is so unprofessional and would not recommend! I should…read morehave walked out right after I went in. I wasn't greeted nor asked what I was needing. Just sat there for 40 mins just waiting for a rep just to be told that they didn't have the item I wanted. I've thought about getting a job with them since they need the help. But after being told that they take most of your commission and you don't even see it until the end of the year.

The staff here are knowledgeable and reach out to customers after completing a transaction, even if…read moreit's just a screen protector. They also work to get an itemized bill in the form of a flex sheet; as well as including qualifying promotions with the retail value and the discount you're getting.

It's secured for timeline to be opened to public at 10:00 A.M. on Saturday March 21 2026 and I went…read moreto door to open for business light is on and no body was there the door is locked in why is it locked upon where's everyone else at? I needed my phone fixed!

That store in Marshall mo is so much un business type..The female that works there is so damn rude…read moreI wanted to snatch her ass. She called me a hoe and doesn't know me then she got on the phone and called the police in me. When she was the one calling me out of my name. I want her fired. Period.

Love this place!! Every time I have even the tiniest issue or question, they're there to help…read more I'm not sure about some of the reviews that say they've waited a long time here because I've literally never waited more than a few seconds after walking through the door. Today we were helped by Lance and he fixed an ongoing issue I was having with my phone. Literally took him less than a minute.

Worst service of any AT&T store.... anywhere.... hands down. Heavy set girl just wandering around…read moreinside and helping no one. Wait time 45-60 minutes, outside, minimum! " you leave the parking lot, we will skip you!" Wonder if they would care if I paid my bills when it was convenient... Time to switch to Verizon.