Love this place!! Every time I have even the tiniest issue or question, they're there to help. I'm not sure about some of the reviews that say they've waited a long time here because I've literally never waited more than a few seconds after walking through the door. Today we were helped by Lance and he fixed an ongoing issue I was having with my phone. Literally took him less than a minute. read more

Worse service I have every received. went in to get my phone fixed, a 10 minute fix with a new SIM card. Nathan was rude, condescending, aggressive about high pressure sales, even after telling him not interested in additional services many times he held my phone hostage and harassed me, then got loud when I didn't fold under his bullying tactics. Nathan needs to be fired on the spot!!! And, he didn't even fix my phone when he told me to leave and have a nice day. I see other reviews that rate this store high - and I can't say this is a bad store - but they have a bad employee named Nathan that should be terminated immediately. They must be on bonus or commission because it was high pressure while holding my phone hostage so I couldn't leave. This is no place for "Used Car Sales Mentality". read more

Worst service of any AT&T store.... anywhere.... hands down. Heavy set girl just wandering around inside and helping no one. Wait time 45-60 minutes, outside, minimum! " you leave the parking lot, we will skip you!" Wonder if they would care if I paid my bills when it was convenient... Time to switch to Verizon. read more

If you go to this store, ask for Marshall or Nathan. They are VERY knowledgeable about all things phones and YOUR BILL. They will check to be sure you can't possibly save money somewhere on a new program. Nathan sat on the phone with support for over an hour for me to find a solution to an issue I had. Great store and great employees! read more

They'll take your sale but won't fix your services. Came in to get an upgrade and clean up my bill. Apparently they don't have in stock this years model IPhone or last years. They EXPECT you to order with them. Once I decided I wanted to clean up my bill, they told me to call the client services line. I was employed by AT&T years ago, I know it's only a few button clicks yet they still refused. read more

Osage Beach AT&T Customers Beware!! My husband and I came in and were told, "Ten, fifteen minutes tops. " waited almost an hour for ANY kind of acknowledgement after that first interaction. This store is terrible. Not only is the service terribly slow, but all they do is try to sell you a new device, not fix your issue. It's the only one in the area, but I doubt we'll be back. We may even switch carriers. If all AT&T stores are this bad, I'm surprised the company has any business. read more

I'm in the area on business. My tablet decided to go out on me while on the airplane. So, I decided to come to this store to check options on what's avaible through AT&T. Walked the store for 30 minutes and no one even bothered to speak to me. I've been with AT&T for years and never have I've been treated like this. Guess it's off to best buy to get what I have always had. read more

Came in for a phone problem and was helped right away from a very helpful salesperson. Took care of my issue and I was on my way fast.

NEVER AGAIN! DO IT ONLINE! Going in store will get you two things; sales pressure and incompetence. Explanation: On Black Friday I went online to ATT.com and upgraded my wife to a Iphone 8 plus. She usually gets the mail so I opted for in store pickup as this phone was to be a surprise Christmas gift. I got to the AT&T Osage Beach store at 6:00 Pm 11/30/2017 and was greeted by the "greeter". Gave her my online ticket order number which confused her so I had to wait for a sales/service agent. The cheerful sales/service agent immediately retrieved the new clear wrapped iphone box. I specifically asked him about the return policy because this Iphone was not going to be opened until Christmas morning. He said it was 14 days. The sales agent and I discussed this for a bit. I was surprised it wasn't a thirty day return policy. I expressed my concern because Christmas is 25 days away and she will be opening it past the return date policy. He agreed that it would be past the return date but suggested someone else in the family might like it. I agreed, if my wife didn't like it then my oldest daughter would surely be ecstatic. My youngest daughter whom was with me also agreed. She promised she could keep mommys gift a secret. She was a little disappointed that she couldn't see the new phone because it was in a sealed clear cellophane wrapper. The sales agent assured us "mommy" would love the surprise on Christmas morning. I signed a tablet couple of times and walked out the door with the sealed Iphone box. Not a bad experience. THEN, to my surprise, my wife called me at 8:30 pm in a confused panic, because her phone lost service over two hours ago. She pulled the sim and tried it in another phone, but that didn't work, definitely a service issue. She borrowed a phone to call AT&T and had been talking to AT&T tech support for an hour trying to figure out what happened. Tech support informed her that her SIM card was deactivated by the Osage Beach AT&T Retail store at 6:15 PM, 11/30/2017, and that it could not be reactivated at this time. The tech department had to give her the good news that she just upgraded to an Iphone 8 plus. Surprise! Merry Christmas! As she was telling me this, I realized her tone was not "I'm so happy". For good reason. A lot of good a new phone would do since she was in a different town at that time! I think my dead silence surprised my wife as I thought, Really? The sales agent never gave me a new sim card... There certainly wasn't a new sim card in the sealed iphone box.... The sales agent never said "your new iphone is activated and ready to use"..... He certainly never discussed deactivating the existing sim card!!!! Anyway, it was too late to go back to the store and ask him personally "WTHeck"? Probably a good thing, I was not happy. So, I got online. After numerous online chats with tech support that night and one early the next morning, AT&T ONLINE got the old sim card reactivated and her original phone working at 7:05 AM, 12/01/2017. No cell service for 13 HOURS! It was terrible, we felt helpless and abandoned just like those soldiers in that 13 Hours movie... Not really. Ruining the surprise Christmas gift was upsetting, but deactivating a sim card without notice and leaving someone (a parent, professional, philanthropist, etc.) stranded in no communication land at a dire time is just not cool. I have been a wireless AT&T customer for over 20 years. For my family of 5, I have purchased and upgraded ONLINE many times and always been 100% satisfied. AT&T provides the BEST cell service at the Lake of the Ozarks. The AT&T Chat Live customer service people have always been top notch. Chatting live for any reason has proven to be quick and effective. Sorry AT&T Osage Beach. From now on its going to be online only, straight to my door, and straight past yours. read more

Ive always had great experiences when i go there. People are friendly and always happy to help even when they are busy they make sure to take care of the person in front of them and not try to rush us out. Some days are super busy and other days only customer. Im sure its hard to keep staffed well with how unpredictible the traffic can be at the lake. Its worth waiting for on the busy days and when its not busy even better. Great people. Nice clean store. Neat stuff. read more