After dropping my phone , and it switching back from sos/no sim/then reception every few hours I took it to this location and they switched me to E-sim in less than a minute. John was super helpful and I kid you not I was in and out the door within 2 minutes. 10/10 experience. read more

If you go here...prepare to get scammed!!!!! Long story short, my wife needed a phone cause hers wasn't working and after calling around they were the only location close by who had the one she wanted. I go in and the guy is super helpful. Explain I don't want insurance (we use AppleCare), cheapest line possible (to get the deal on the phone) and to move the phone and the number to her current line. Everything looks good. Fast forward 2 months and our bill is astronomical. Turns out he didn't just sign us up for the most expensive line, he also took the liberty to sign us up for every extra possible at maximum charge. $120 a month for a line that we were told would cost us like $10 and wasn't even used. What a horrible individual! Not sure the guys name but he was the manager on duty. Total slimeball. read more

Stop by to add two lines to the account, 35 minutes in store and no one even acknowledge I was there.

No air conditioner, then after one of waiting and trying to upgrade my iPhone, the first of two payments (paying off the old phone) went through but the second did not (paying tax on the new iPhone due to the $1000 credit). I left unhappy and frustrated. Add to the dilemma, the iOS app is a hot mess that caused more problems with my account. Total waste of time, and frustrated that only one of two payments worked read more

I recently decided to switch from Sprint to AT&T over the Memorial Day weekend and I received the worst customer service ever from an online representative. After being on the phone over 1.5 hours, I was informed that the order had been canceled due to a verification process. I never received any type of notification, I only found out when I decided to check the status of my order. Thank god for Corporate store representative Stephen who was extremely informative and clearly has a full understanding of customer service. Thank you so much for your patience!!!!! read more

DO NOT USE THIS LOCATION. PERIOD. Wish I could give this location negative stars. By far the worst At&t I've EVER dealt with. For over a month now. I have never received such poor and mismanaged customer service. They knowingly TURN OFF the phone ringer. I will be taking my business else where from here on out. Glad they have 100 locations around. Buyers/customers beware!! read more

Terrible customer service. Att employee just talking about personal life with someone. Nothing related to an account or anything. Walked out after being ignored. read more

Absolutely terrible service. They created an issue with my account by inputting information incorrectly and will not accommodate for their mishap. The "manager" would not state her name, had awful customer service, and tried to blame me for an issue they created!!!!! The most frustrating people to deal with and do not recommend using this location at all. read more

Y'all. Bridgette, Steven and edward have been life savers for me. I got stuck in such a dilemma with a phone number and they have literally stayed late to help me. AND NOT ONCE made me feel unwelcome. I'm so grateful. read more

I was with AT&T for more than 10 years and cancelled service. I have been trying to get my refund and have been unable. I have a bill showing they owe me a refund, but they have given me the runaround for several months. I have gone to two different retail locations and they tell me it is being mailed. I have called over 4 times and each time it is a minimum of an hour long conversation with no resolution. Today I called again and was transferred 3 times and disconnected and I called again. Then I was transferred 4 different times. The 3rd person I talked to told me I had received the check and cashed it and when I told him I had not and to tell me when and what account it was deposited to is when he then changed his story and said it was credited to my credit card. I checked and it had not been and I told him he lied and then he transferred me. The last person said she would refund me and send another check and send me email verification. I said I had not gotten the email and she confirmed the email and said I would be getting it and I did not. AT&T is the worst company. I have put in a complaint to the BBB. Hopefully they can get this resolved for me. read more

The people in this store really amazed me. I walked in and the first person was extremely friendly. I was told the technician would assist me in changing my numbers. The techs name was Blake.Blake is smart, friendly, and fast. I walked in during my 30 minute lunch and he was able to take care of my business within a few minutes. The store is filled with state of the art [technologically advanced items]. I had a blast in the store. I was like a child at a store. Choose from HTC, IPhone, etc. But I advise you on choosing the HTC Inspire!!! [But that is another review]. Blake is so knowledgeable in telephone technology. I wanted to take a moment to give this store and its employees two thumbs up. read more

I had no option but to give one star when they deserve none. This place is a joke to buy any kind of service. These people are so uneducated on how to explain how their plans work. They signed me up for a hot spot plan when hot pot was never mentioned to me and tried to tell me that was the only unlimited plan there was until a lightbulb when off and then came the "oh you mean that plan" after I repeatedly told them what promotion they had in April. I went 3 times to have someone break my bill down and apparently no one could help me do that either. I'll NEVER GO TO THIS PLACE FOR ANYTHING!!! read more

First there is no greeting. They just ask for your name and add you to the list. Then nothing. Soni asked for a manager to see if I can bring this his/her attention. Turns out the person I am speaking to was the manager - Tim! I told him the customer service leaves much to be desired. He said'OK'. That's it. Woefully understaffed and unqualified. It's a shame. I am changing to VZ because of customer service- not price! read more

The usual experience. Walk in, and wait...and wait... They are always busy, but at least half of the sales people actually know what they are doing. Glenda had a problem with email on her phone. The fix was shorter than the wait, of course. We will be back, of course. read more

Whoever Sean is at this location is extremely rude with no food phone etiquette at all. He answered like he didn't want to be there and even when I explained I was a new customer his tone didn't switch. He will drive a lot of people away that happen to call this particular location. I would rethink his training position or something there. I'm definitely reconsidering being apart of AT&T if these are the people they hire. read more

No complaints- they were busy but we were greeted when we walked in and they took our name. We waited about 5 minutes and Blair was very helpful and knowledgeable. There was no upselling and pushing on service. We upgraded the service to both our phones, got cases and were out in less than 30 minutes! Excellent customer service, they were customers of all ages there as well as salespeople to assist. A good experience and I would go there again. read more

My wife's iPhone was old and barely working, so time for a new phone. We researched her current standing with AT&T and confirm she's eligible for an upgrade. We then go online to AT&T's website and verify it's $199 to upgrade her to an iPhone 6. We also research her data usage, available storage left on her current phone, etc.. Now we're all set to just walk in the store, purchase the phone she decided on, move her data over, and be done. We arrive at the store, put our name in the system and wait 30 minutes for our turn. No problem, we use the time to decide to get an iPhone 6+ instead of a 6. It's finally our turn. Bait and switch starts immediately. We're told that If we use the upgrade my wife has earned our monthly bill has to increase dramatically because they will remove what they claim is a 'discount' on our bill. Why? There was certainly no 'discount' applied when we signed up. AT&T salesgirl says that's how it works now, use the loyalty upgrade with our existing plan and we pay a whole lot more in the long run than if we just pay full retail price for the new phone now. We learn, according to the salesgirl, that our loyalty upgrade earned over the years is not only useless but is actually a penalty. I'm shocked. I've never seen a loyalty upgrade be used as a penalty before. So I ask if we can see our choices with prices so we can make an informed decision. Sure she says. Then without ever looking anything up or showing us any documentation of any type she jots a few numbers on a piece of paper. Exactly like a car salesman on a four square sheet. Basically, she appears to be writing down whatever numbers she feels it will take to steer us to the sale she is pushing and we just have to trust her. It was so well rehearsed it was easy to see she does this all day long. Just like a car salesman. We should have left at that point, but my wife needed a new phone. With no real information we can trust we are coerced to pay almost $900 for the iPhone because the salesgirl claims it will cost hundreds of dollars more in the long run to use our $199 upgrade for the exact same phone. And we can't prove it won't because we have nothing but a few scribbled numbers to go by. At this point I just want to buy the phone and get out of there. But she's not through with us yet. She starts convincing my wife it is not even worth buying the phone unless we get the 64 Gig version. You've got understand that my wife sends text, surfs Facebook, and snaps a few pictures. No way in the world does she need a 64 Gig phone. I try to explain this to both of them. But now the salesgirl has my wife confused and unsure of everything we decided before we left our house. Again, just like a car dealer. Bottom line, this salesgirl gets nearly $900 cash out of us on the spot when all we went in for was a $200 upgrade we had earned by being loyal customers for 4 years. To top it all off, she then tells us their Wi-Fi is down (really, at AT&T?) and she can't even transfer my wife's data to her new phone. We have to do that ourselves at home. It appears that now that she's gotten all of the cash possible out of us it's time for her to move on to the next sucker. And there are plenty more suckers all lined up waiting to be fleeced. Our experience at this Preston Road store was as sleazy as the shadiest car dealer I've ever dealt with in the last 30 years. My advice is to stay far, far away. read more

Horrible Customer Service! Do NOT come here!! Very unimpressed and disappointed that they would treat customers the way they treated me today. read more

Justin Carter at this store is the best. My best friend owned a galaxy e-pad that stopped working and Justin diagnosed the issue immediately and fixed the problem at this store. I was so pleased to see his expertise help my best friend out at no charge. Most excellent customer service. Highly recommend this store for honest employees who care about their customers. read more

So I read horrible reviews on Google about this place but went anyways because it's close. I don't normally write these but had to because of how easy the trip was. I was immediately helped, given up to date news on products and services and walked out with a new phone in 10 minutes. Everyone was extremely helpful and great to deal with. Don't know why there was such a bad rating for this place. read more

Not a great store: I've had numerous issues with service and have had to come in 2 times and call 5 times to get my account cleared up. It has never happened. I left a call back and of course that never happened. My account has had far too many issues and I have both wireless and uverse, both, are still not correct. read more

I was "helped" by the manager Jamal with the worst customer service. Came in for a new sim. He told me that it would be $5, I asked him if there could be an exception and he said no. I said ok then, and he went on to tell me that he the other stores that were authorized retailers charges $20. I told him no they don't, i literally just came from there across the street. He kept on trying to lie, so I told him he shouldn't try to lie to customers. Not wanting to further do business with a liar, I said I'd just be over there until someone else can help me. He said he had to set me up in the queue and needed to sign me up. He asked me for my name and number, after saying my number he said "you said it too fast, what is it again." Repeated it. He then said that same thing, "you said it too fast" blaming it on the customer. I then said maybe you're typing to slow. Then tells me if I'm going to be disrespectful I can go somewhere else and kicks me out of the store. How he has the audacity to say that to me, after he blatantly lied and blamed it on the customer i have no idea. Do yourself a favor and go across the street and go to the one on 8305 Preston Rd and find Natasha. read more