The only reason this is a 1 star is because you cannot give zero stars…read more One of the users on my company plan wanted to upgrade from iphone 16 to 17 - he is an authorized end-user on the account, and told the store he wanted to pay cash - full price - for the phone as a direct ESN swap. The sales person pushed and pushed him to finance it - could not take no for an answer, but my user was specific on this point. The salesperson finally agreed and sold him the phone, and transferred the ESN. Now two months later, my user sees his phone is SIM locked, so i checked the bill and the store sales person *PUT IT ON A PAYMENT PLAN for $0.36 - 1 cent per month*. The only reason for doing this is that the salespeople are pushed by their management or somehow comped when getting phones to be financed, so not only did she not do what my user said he wanted, but literally signed him (and my company) up for a payment plan for the phone. For 36 cents. This is beyond unethical and If the culture permits or incentivizes this behavior it brings into question any transaction or statement made by this 'Authorized Verizon Reseller'. This is the sort of thing you expect from extended car warranty sales people and dudes selling reverse mortgages on cable news. Oh, the other reviewer mentioning the sign in the window is spot on - a number of months ago i stopped in around 330. Sign on the door, '1pm - back in 45 minutes'. At the time thought it was a fluke, now seems about right. This clownshow of a store is a complete embarrassment to Verizons corporate brand.

Davione is completely unprofessional. He attempted to make it seem like i was in the wrong for…read moreutilizing the policy i was told when purchasing my phone and accessories, saying well you got 3 freebies you shouldn't have compared to the $65 per one. If i was looking for cheap, i wouldn't have bought from their retail store, i would've gone online or in the mall. I loved policy since I am a working full time mother of 2 and convenience is of the essence to me. If you do go here, Melvin is emphatic and kind enough to apologize.

Customer service reps and sales staff at this location generally are friendly and helpful. The…read morestaff is knowledgeable about the products and services offered through AT&T and I have not dealt with anyone rude or unpleasant. I've visited the store several times for questions on my home AT&T U-Verse service as well as my AT&T wireless service/devices and have had my questions/concerns addressed each time. The lack of a higher rating is due to the wait time and sales efforts to push unnecessary services and accessories. On several visits I have waited over 30 minutes for help where there have been no more than 3 or 4 other customers waiting in the store. When finally serviced it does seem to take the service reps a very long time to look up account information or proceed through the checkout process. Half the time spent with sales reps it seems like they are looking up information on their iPad devices or "checking on something". When purchasing/upgrading phones I also have felt heavily pressured into purchasing accessories or services I was not interested in. I understand that there may be some commission based incentive for sales reps to do this with customers, but these types of experiences are what drives me to shop online rather than in-store.

I don't like to give bad reviews, but i feel like this could have been made right and no one is…read morehelping. Sorry to put this on the store site. But this goes to rate the company overall. I signed up for att service through Target. I was told I would get statement credits for paying the activation fees up front, discounted lines and reimbursement for the payoff of my devices (turns out it was only for my phone not my tablet). In the form of a visa gift card. Went online and submitted the information for the reward in the form of a screen shot because I didn't get paper statements. They declined to reimburse because they didn't like the submission format. So I had to call my old provider and sit on the line for an hour and request a paper statement by mail. Once I received it, I went back to their submission site and it kept telling me I could not submit because I had already submitted. I replied to their email, there was no response. So I called. Turned out I needed to go to an alternative website to submit. The person on the phone was really nice and walked me through the resubmission process where I uploaded all 5 pages of my bill. This was all still within their 60 day required time frame. After I submitted the page said to wait 6-8 weeks to get my card. The other day I realized I had not gotten my visa gift card. So I went into my email to search for information and there was no record of anything. I call in and ask what's up and after 2 phones calls, 4 employees, 1 manager and a hour and 15 minutes of my time they tell me I'm SOL because their system failed. That there is NO ONE, that can make this right. Even if there was no record, how would I know i had to go to a special website for resubmission of my firms unless I had actually done it? Furthermore, the reimbursement of the activation fees only came after I called them back and reminded them. If I wasn't paying attention they would I shorted me that. So I was supposed to get $150 back for paying off my phone and they now refused. This stinks like a scam to me. I do not recommend switching. Oh yes, when I asked to talk to someone higher up I was told there was no one else higher up to talk to me. What a shame.

Yesterday afternoon my phone screen went completely green on my iPhone. I did some Google searching…read moreto see where I could take it in to fix, and a prince range on what it would cost me. During my search I came across smart tech and went through the reviews and the photo gallery of previous work. I was very impressed, and I decided to send them an email. They got back to me within 10 minutes, and they were able to help me the following day. Ryan came to my office, I handed him my damaged phone and fixed it in under 15 minutes. I'm extremely satisfied with the quality of the repair. My phone looks brand new!

Ryan does great work. I was able to book a same-day appointment with him to repair my iPhone. He…read morecame to me and fixed my phone in his mobile workshop in less than 20 minutes. Great service, fair price. Highly recommend!

Outstanding service! They took the time to understand exactly what I needed and made sure I got the…read morebest deal possible. No pressure, just honest and helpful guidance. I walked away confident in my decision--definitely coming back for future needs Most definitely go see London Love

This was completed on the phone. I requested to schedule a payment as well as asked if they could…read moretest my phone and see if it was in any trouble. Skylar went above & beyond in helping me... because my phone was lagging and going in and out Skylar remained diligent and took care of both issues. What a trooper!!! I can't thank Skylar enough!! My phone was up & running in just a few moments!!!

Just back from verizon brookfield...was greeted by a lovely young lady who after a few quick…read morequestions connected me with a gent to help me. Guy was helpful, knowledgeable and didn't try to upsell me, explained everything clearly, took his time. Ended up leaving with what I came for (the phone I was leaning toward from pre-trip research), and nothing that hadn't.

We came in to get a new phone and Jacob was acceptional!! He went above and beyond, even after we…read moreleft the store we had needed a little extra help and he made this process quick easy and provided excellent service!!