I called and spoke to a representative by the name of Bee. She was extremely rude and…read moreunprofessional. She shouldn't have a job dealing with customers.

T-mobile-- this experience was a fail in my book. Specifically I am disappointed with the service…read morethat was promised and the results. The team was courteous and professional. I am a long time T Mobile customer and I went in yesterday to purchase a new iPhone 11. My old iPhone was old and had started to fail. I had to travel 2 hours to get to the store so I had planned to spend as much time as needed to ensure the transfer of information from my old phone was completed. When I arrived around 2 I was the only customer. Colby assisted me and after we completed the purchase, I told him I would run some errands while the new phone transferred everything. I told him and the other sales person that the most important thing was to have all of my information from my old phone transferred (photos/ apps/ contacts, emails, etc). I ran errands and after 45 minutes I came back. I was told the transfer had failed and they had to restart from the beginning. This was actually ok. I understand that things go wrong. I reminded them that it was fine, I had time, but the most important thing was to transfer the information. After about another 30 minutes my photos had transferred along with the contacts. I was told the apps would transfer in the next few hours. Today is the next day and NO apps have transferred and this really infuriates me. I have about 50 apps and I'm very unhappy that I was told the transfer would occur and it didn't. I stressed to them over and over that I wanted the information transferred and I had set aside several hours to do so. The emails didn't transfer either and I understand that I will have to automatically update all of these, but the apps? I was charged $20 for the transfer too. $20 to transfer my photos (which actually required me to download Google photos to do so so they could linked via the cloud) and my contacts). Fortunately I didn't do a trade in and my old phone is still operational, so I can continue to update my new phone with all of the apps from the old.

I went in looking for an SD card and was greeted immediately and asked if I needed assistance. I…read morewas directed to the correct aisle and then the guy came to me a few moments later and suggested I sign up for free to get a small discount. He was knowledgeable and directed me to a the proper SD card for my needs. I don't expect stores in this day to have employees that know anything about the products they sell. This was a welcome change.

So glad to have them nearby. Staff is always so helpful and friendly. For all my printing needs I…read moresee Ken in the back. He always takes such good care of me, and gets the job done.

Horrible customer service. Charged for service after requesting cancelation. Red tape. Excuses…read more Delay tactics. Unscrupulous business practices.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Petoskey store today.

don't bother with this location. They are of no use and a complete waste of time. Absolutely…read moreterrible customer service. We told them when we would not be home to sign for the new phones and that is when they were shipped. The order was canceled and now if we want to get new phones we have to do it all over again.

Do not trust this location. I spent more hours than I can say to simply get two new cells. an…read moreemployee told me I didn't have to do a trade in, told me to sell my old phone on Marketplace for $200 bucks. after I took his advice, I get a contact that I have ten days to get my trade in returned. I am screwed now. they will take zero accountability and help me.

I would like to give a great "Thanks" to Carole at this AT&T site. We have been to this location…read moreseveral times over the years - setting up overseas service for trips to London and Paris for example - but we have never received better service than we did from Carole. Sometime about last Wednesday, my wife's iPhone 13 suddenly stopped showing any e-mails or allowing her to access them. She tried finding help online with AT@T and by phone with absolutely no help. Desperate, we drove into the AT&T location on the north side of Petoskey from up by Cross Village. Carole met my wife, introduced herself, asked questions about the difficulties she was having, and, within 15 minutes had identified the problem, found the missing e-mails, and totally resolved the issue. i want to give Carole a really big Thumbs-Up. Whenever we need assistance with either of our phones in the future, we will ALWAYS seek out Carole for assistance!

After seeing AT&T response I did call the store and asked for the Manager. That was 2/27. The…read moremanager was not available but they assured me they were working on getting the account corrected and that the manager would be calling me. It s 3/10 and I have not received a call. The check to pay off the phones has cleared. I have not received an updated bill. I have received nothing other than email offers to purchase added AT&T products like tv etc. That isn't going to happen. I am cutting losses and moving on from At&t. I will not be posting any further on this matter. Ed D