While Optimum probably provides excellent internet in other towns, it is terrible in my Edison…read morehome. The service is often unstable with frequent downtimes. It will work for a short period before having no network for a half minute. Sometimes, there is no network service for a few minutes. This might not sound bad, but I work remotely and I need connection to a remote server. These downtimes mess up my connection. I need total stable internet service for my job. And despite several attempts by Optimum, they still fail to provide the service I need. Shame they have a monopoly in my area. If I lose my job due to Optimum, I might try suing them.

The worst internet provider they are so bad they lock you out of your own modem so you can not log…read morethe signal levels to prove the my are terrible! I purchased commercial network gear so I can finally log my WAN port outages and it goes down 15-30 times per day which is way below any typical internet SLA they should be ashamed of themselves for charging over $100 month for service that is not stable for over 7 years! The technicians that come to repair intermittent issues also have no idea how to view and interpret a log file and also do not have access to the modems service logs!!! Total scam company the FCC should revoke their license as they are a scam company and a monopoly!!!!

Absolutely impressed with the service here. When my computer suddenly stopped turning on, they…read morewalked me through several steps over messages. They recommended I try replacing the power cord before bringing it in -- and that simple fix brought my computer back to life. It's rare to find a business that puts integrity and customer care first. Highly recommend.

Great service when my iPad screen cracked. The repair was completed within a few hours. I highly…read morerecommend!

I had a great experience. Everyone was very nice, patient, and took their time helping me. They…read moreanswered all of my questions, explained everything clearly, and made sure my problem was completely resolved before I left. They really went the extra mile to help, and I really appreciate the excellent customer service.

I would give them a -10 if I could. First, let me say that there are 2 type of Verizon stores. The…read morefirst is Verizon Corporate. The second is Authorized Retailers. The store being reviewed here is the second type. I would recommend not doing business with this store. I'll tell you what happened to me, and you can decide if this store is ripping people off. I lost my phone and bought a similar replacement, but it did not include a sim card. I called Verizon support for help. They said I could go to a corporate store nearby, and get a sim card for free, or I could go to another closer store and get it for around $10. Pressed for time, I decided to go to the closer store and just pay the $10. When I got there, I told the person helping me I needed a sim card and showed him the phone. He told me the sim card would be $10, plus $40 for activation. I asked him if I could just take the sim card, go home and put it in (which anyone can do in about 2 minutes), could I activate it from my online account? He said no. I asked him if I went to the Corporate store and got the sim card for free, would they still charge me $40 for activation? He said yes, I have to pay $40 for activation no matter what I do. I said OK, well do it, and paid $53 on a credit card. I went home and did an online inquiry about this. The answer was - if its adding a replacement phone on an existing line, no activation is needed, just put the sim card in the phone and you are good to go. I called Verizon support and they told me the same thing. When I told them what happened, they said they could not refund the credit card, but would deduct the $40 from my next bill. A short time later, I was reviewing my emails, and saw the receipt from the Verizon store. Here is what the $39.99 line item description said: "OTFENS000031 Set Up and Go Service Smartphone 1 $39.99 $39.99". OK, not "Activation". It appears they are charging $39.99 for putting the sim card in the phone, and telling people it's "Activation". Like I said, anyone can put the sim card in a couple of minutes. My 3 year old granddaughter could probably do it with a little help.

Alina was a great help as was Brett, the store was busy yet people were assisted and the Experiance…read morewas good, keep up the good work!

I switched from Verizon to T Mobile at another T Mobile store. The service was good there as well,…read morebecause I was a new customer and they were selling me the service and phones, so expected it. The next day I had questions and had to setup one of the phone and update my Netflix's account, so went to my local T Mobile store in Old Bridge. From the minute I walked in I was greeted by everyone and Samm asked how she could help me and addressed all my issues. Helping me with both phones and Netflix. She spent just about an hour addressing all my issues and questions and never tried to rush me. She went over and beyond normal customer services and was very pleasant.

Exemplary customer service. The manager and the sales rep were great. Patient, caring and…read morehelpful. Satisfied customer. DP

Will not go into details but agreeing with all the other comments and sentiment here. The employees…read morehere need customer service and cultural diversity equity and inclusion training. They were rude and dismissive. They made me feel guilty being in the store; the two employees made it seem like I was a burden on them. Customer facing service and support should be key to delivering any service or product - the 101 to any business small or large. So disappointed in verizon. I switched to verizon from T-Mobile and now will look into switching back.

Great response time. Very helpful and knowledgeable. I highly recommend Tom for any future…read moretech/network projects.

The gentleman came and had the patience of a saint! He helped me reconnect my google doorbell &…read moregarage videos. He also helped me with my printer!!

Place never opens on time. I'm sitting in my car for 25 minutes suppose to open at 11:00 am it's…read morestill not open It's 11:20. Guess they don't care if there customers are waiting .

so yesterday I went and bought a new ps4 controller so my nephew could play because I thought mine…read morewas broken but it was just the cord I was using..... so the controller I bought was a white pre-owned controller when I got home my girlfriend exact words were they really charged you 70$ for this preowned controller and its dirty. So the next I go back to return because I figure out it wasn't the controller, I hand the controller and the first thing the lady says is that I didn't get this from here and that they don't sell items like that. But yes you did or somebody did peoples work should be checked

Great repair service . I got my iphone fixed there on the…read morespot . Great service A+++++++++

Have been here twice to get cell phones for my parents. The only reason why we came here a second…read moretime was because our rebates were rejected and we wanted our money. They are very cunning individuals that work here who will modify cell phone contract social security numbers, repackage cell phones in such a manner to have you qualify for rebates, etc. I would not recommend this place at all. If you need a cell phone, just get one online from Amazon or directly from the carrier to avoid issues.