I was a bit hesitant about returning to this AT&T store. Our last visit wasn't very pleasant or…read morehelpful. The guys seemed rushed and not customer friendly. It wasn't horrible; however I wasn't to leave and not go back. Hubby convinced me to return. I agreed only 10 minutes then we were out! What a pleasant surprise! The two young ladies were very attentive! They listened to our concerns and offered solutions as well as the best packages to fit our needs. We ended up with two new devices and felt more confident with the entire transactions. We will do business again with them! Kudos for the excellent staffers! A job well done!!!

I placed an order for two 17 pro max on line after receiving an offer to upgrade for a small…read morepayment per month. I placed an order that was accepted by on line computer so it knew what I was expecting to pay. now they are refusing to accept trade in offer that I received. I will not pay that much for any phone. I would not have ordered if i knew they were not going to stand by accepted online order. I just want to gett out of this sorry I even signed up. They breached the contract based on confirmed order I have..... no customer service, on hold for ever. no one will admit their computer made mistake (they actually changed the plan after i placed my order) I was told on 18 Dec 2025.

I brought my iPad Pro 13" M1 (5th Gen) to this uBreakiFix location through Asurion Home Plus for…read morewhat should have been a very simple repair. The device had a small spider crack in the screen after my dog knocked it off the couch onto tile. That was the only issue. The iPad was otherwise fully functional, including WiFi. What happened next was one of the most incompetent repair experiences I have ever seen. First screen replacement: They called and said it was ready for pickup. But when we got there, the replacement screen was defective and they said it needed to be replaced again. Not great, but mistakes happen. Not a single test performed, wasted our time. Second screen replacement: They called again saying it was ready. We picked it up and took it home. Within minutes it was obvious that the WiFi no longer worked at all. This was a device that had perfectly functioning WiFi when it went in. It couldn't see any wireless networks anywhere you took it. Clearly something broke between the 2 screen replacements. When I brought it back, the huge and ogrish "technician" (and I use that term lightly) immediately became rude and aggressive, insisting there was "no possible way" they could have broken the WiFi. This was said before he even attempted to diagnose anything. Instant blame game, saying "how can I even be sure it wasn't broken when you brought it here?" They then replaced the screen a third time. Meanwhile I opened a second claim through Asurion specifically for the WiFi issue that appeared after their repair as that is what Ubreakifix said to do (in a very rude manner). When they called me again, I drove back to the store expecting the issue to finally be resolved. Instead, the technician informed me he never even looked at the second claim and bluntly said: "I didn't break it and I can't fix WiFi." That was the entire explanation. No troubleshooting. No escalation. No attempt to make it right. So here is the outcome of bringing a fully working iPad in for a cracked screen: * Three screen replacements * Multiple trips back and forth to the store * Hours of wasted time * WiFi now completely broken * Staff that are defensive and dismissive * A second insurance claim ignored entirely * Zero accountability The device went in with one minor cosmetic issue and came out with a major functional failure that did not exist before their repair. If this location cannot handle a routine screen replacement without damaging other components, they should not be performing repairs on premium devices like an iPad Pro. I would strongly recommend avoiding this store unless you enjoy repeated trips, dismissive technicians, and leaving with a device that works worse than when you brought it in. I'll be canceling Asurion Home Plus, and never ever visiting a Ubreakifix again. Stay away, you've been warned.

I brought my iPhone in to see if it could be repaired. Instead, I was advised to consider…read morepurchasing another one. New phones are costly and I actually liked the model of the phone I presently have. Upon further inquiry, I was told that I could consider a refurbished phone(same model as my original) and I could do it at a fraction of the cost of a brand new phone, so I did. Throughout the process of transfering data from my old phone to the new(to me) phone, Lacey was very patient and customer service friendly, despite hitting several snags along the way. Joe and Lacey were both very knowledgeable about their products and took care of several customers while I waited for my data download, showing great professionalism and passion for helping each one. They went above and beyond to ensure that I left completely satisfied. Thank you Lacey and Joe.

JT was awesome! He answered all my questions about my account and set up my new iPhone & IPad :)read more

Amazing service provided by Sully & Kevin! We were in & out within about 15-20 minutes without any…read morehassle. They were extremely helpful & knew exactly what we needed. This was the absolute best experience my husband & I have ever had in a cellular store.

This place was recommended by a few friends so it was a no brainer to me at that point. I smashed…read moremy screen(6splus) as I thought I was super cool to not have either screen protector nor a case of any kind on my phone for the very first time(yeah real cool)! Ok ok so anyway I called around & either the price was over $100 or just seemed shady. After being referred by friends,getting an $85 quote by phone I crossed my fingers that I wouldn't get ripped off,my main frame hacked into,identity stolen and my precious photos sold on the black market to creepies across the world! To my surprise it was fantastic! To the point,friendly,knowledgeable,fast & most importantly fair. There's a 90day warranty on screens & batteries that I know of for sure but I believe it's all parts/services(double check).If they aren't super busy he can get it done while you wait but don't expect it. Avg wait time otherwise is about an hour & if you have an old version of the same phone,charge it and take out the sim & well...USE IT! If you don't then be thankful to be free of it for an hour because it's extremely sad how attached we are to our devices(yes me too)! I hope this helps & as of this review I've smashed my screen again because you guessed it ...I was way too cool for a case but hey at least I had a screen protector on that didn't help other then not allowing my screen to completely fall apart into glass dust. Ughhh...don't be me...actually be smart & cool.

Smart Cell Repair does not stand behind their professed, "90 day warranty". Printed on the receipt…read more"All returns have a 25% restocking fee 14 day return policy, for all purchases, backed by a 90 day warranty..." the complete terms and conditions of the "Repair Policy" are not fully printed on the receipt and not provided to the customer. My daughter had the cracked screen of her iPhone replaced at this shop on April 20th. About a week ago, she placed her phone on the counter for the night to charge, still in the OtterBox defender case. No one used or touched it. The next morning we noticed a hairline crack in the screen. Due to busy schedules and all of the panic happening lately, she was unable to immediately take it back and the crack seemed to worsen. When she took it back today, she was told by the owner's brother, that she did not meet the "conditions of the warranty" because there were "no pieces or chunks of glass missing" yet the conditions of the warranty were never specified, as to what was and was not included. How convenient that she did not meet these unstated "conditions." In addition, the receipt states that the purchaser agrees "to the terms and conditions of Smart Cell Repair, LLC Manufacturer Warranty" of which were also never provided. I guess this is the loophole they utilize in order to appear to be an ethical business and warranty their repairs and materials. When that is not the case. In actuality, they are more than happy to correct the problem, as long as you are willing to hand over more cash.

My wife and I visited this store on 3/13/26 we spoke to young lady she never told us her name. We…read morewere advised of my wife's phone could not fully update due to the age of the phone she advised us what two phones were available. My wife chose the phone and we purchased said phone. We could not get the voice mail setup. We went back on the 3/14/26 spoke to a young man named Miles he was diligent in solving the problem and he explained to us what he did. So, we left when we got back home, we went to charge the phone no charger. We went back to the store on 3/15/26 12:00pm spoke to a real SUPER LADY Her name was Kim; she informed us that a phone charger does not come with the phone and all cell companies were doing this as it is sold separately. If the so-called manager would have done her job, we would not have had to go back. Kim has a winning attitude, with many customer service skills. Kim sold us a charger, and we told her we find out that on my wife's voice mail was never setup. she helped us a lot just like Addly did when he was there. Now we realize originally, we came on 3/13/26 @6:35pm and they close @ 7:00 but NOT DOING YOUR JOB IS NO EXCUSE!!!!!

I recently visited the Cricket Location on Palm Coast Pkwy. My phone would not operate as usual…read moreand appeared to have a virus. The store representative, Addly, was very helpful in resolving the issue. He's extremely professional and pleasant to work with. He corrected the problem and I left with a phone completely operational. Cricket Wireless he's a keeper. Joyce J.

I dropped off my iPad on Saturday, October 4th, after speaking with Chad Robbins on the phone. He…read morewas polite when I arrived and explained that, due to my iPad's model, he would need to order parts and that it should be ready for pickup by Tuesday. I had no issue waiting until then. However, Tuesday (October 7th) came and I still hadn't received any update, so I called around 2:30 PM. Chad answered and initially told me there was no iPad matching my model in the store. Naturally, I became very concerned that my device had been misplaced or worse. After asking him to double-check, he admitted he had found it "hidden between drawers." He then told me he would need to overnight the parts to repair it which completely contradicted what I was told when I dropped it off. When I expressed my frustration, he repeatedly interrupted me and, despite apologizing, spoke to me in a condescending tone. He even said, "I'm going to break things down for you real slow so you can understand what I'm telling you here." As someone with a Master's degree, I found this extremely disrespectful and unnecessary , especially since my frustration was about the lack of communication, not confusion about the process. I told him I was not willing to wait another day and went to pick up my iPad, which was still shattered. The entire experience felt unprofessional and dismissive. I immediately went to IFIXandRepair, where the staff was courteous and began working on my device right away, and it should be done within a day. I rarely leave reviews, but I feel compelled to share my experience so others can avoid wasting their time and money. Lastly, I was told my iPad's password was required, which I found concerning since it shouldn't have been necessary for this type of repair. Given that he had my device for three days without even starting the work, I'm uneasy about the potential privacy implications as well.

I dropped my IPad off 5 days ago to get a screen repair. I was called and was told that my IPad…read morewould need additional work done to it. I went up the next day and I tried to ask some very important questions and the owner was extremely rude to me. He was very defensive when I asked to see my IPad. Every time I tried to ask a question he cut me off. He then walked away from me in the middle of my sentence and told me our conversation was over. All I was trying to do was get clarification on the additional work my IPad needed. I told him to go ahead and give me my IPad back. I did not want the service any longer. He refused to give me my IPad back. He told me to come back tomorrow and maybe I could have it back. I would not recommend this business! Horrible customer service!

Dishonest, lying won't pay you. Come to late work, expect you to wait. Post notes in the window…read morethat they're not open and call you and say they are, but they're late. False phone bids over the phone. Rude no customer support an absolute horrific experience No such thing as a customer's right. The young man said he absolutely told me what I needed to sell my phone. He lied, he was late and he was going to pay me four times more than the owner was going to approve all in all worst customer service.I've had in St Augustine And I never got paid for the phone because a young man's a liar

I had a small chip on my Xs which spiderwebbed and knew it would not be long before it would be…read moreinoperable. Josh was helpful and service was fast! Very happy!

Took my phone in to get it repaired he is quick,reliable,and does a awesome job. Very good in…read moreprice.Only problem is he does appointment and isn't available all day every day.

Let me start off by saying I don't give reviews very often. That being said, I found this repair…read moreservice by chance and I am very glad I did. Dylan, the owner and operator did a great job repairing an iPhone screen for me. I arrived to his office for the first time and it felt like a friend was greeting me. Honest and very reasonably priced. Wish I found this guy sooner and I'll definitely recommend him to any of my friends!

they scammed me on free tackers said they were free, there free but your bill goes up 40 dollars a…read moremonth so I returned them and they charged me 84 dollars!!!!!!!!!! I would never go to that store again

Bri was great, helped me add 2 new phones to my account at hardly any additional cost.read more