Do not waste your time with this place. This place is "corporate America," 100%! And that is not a compliment. I have had the unfortunate distinction of going there twice. First off, they have adopted the AWFUL DMV-like "take a number" approach. Okay, that says two things to me: 1. I should be thankful to be in their presence rather them being thankful for the $40 I spend with them every month. 2. "You and your business is not worth us serving you. You wait for our people to get to you."- Not acceptable. First off, take your rude employee and her little handheld gadget away from the door. Let folks walk around and browse until someone helps them. Second, when I walk in, you approach me with a smile and ask how you can help me, and if no one is available, I will either wait or come back when it is not so busy. I get that you only have so many employees and people might all be busy. Get rid of that whole "take a number" approach that does NOT work in wireless sales!! (I worked it for 2 years and valued my customers). Now, I went into the store the last time I was there with an emergency- a charger tip had broken off in my phone and would not let me charge it, and so it was going to die and I needed my phone. They did the "take a number" routine which upset me right off because I am like, this is important! She pointed out (with her finger instead of walking me to it- I actually did not find it right off and looked like an idiot searching their store for it) where I could look at a charger cord to charge my phone, which would not have done any good. No other employee could be bothered and everyone ignored my existence. To make matters worse, I got skipped by another customer that walked in after me! I spoke up and basically stepped in and took over that employee, who ended up doing nothing for me, acting as if I was not next in line. I left receiving no help or apology for the rude service, and no one even tried to make my experience better. I WILL NEVER STEP FOOT IN THERE AGAIN! I would rather wait an hour on hold for CS with their call center than deal with rude people like that again! read more

Horrible customer service!! We went to upgrade our phones and the customer rep there couldn't tell me anything about the I phone we were interested in. He literally told me "They don't teach us about the product, only how to sell it." He went in the back to get the info for us and took so long we had to make another appointment for the next day. We arrived the following day on time for our appointment and we were told we had to wait; our customer rep was busy and nobody else could take us. Ok, so we wait... and wait... and wait. Half an hour later (and after several other customers leave) we go back in to find that our rep went to lunch and we'd have to wait for another rep to become available. Now I understand people have to have their breaks, but when I questioned why someone else couldn't help us instead I was informed that there were several other people waiting and we'd just have to be patient. I asked him what was the point of making an appointment if we would still have to wait for long periods of time and he just shrugged his shoulders at me. I said if I treated my customers the way this company did, I'd be out of business, to which he replied, "It's not my business, I just work here. We'll call you when someone's available.' So, out the door we went, across the sidewalk and into Verizon where we were helped immediately AND we got a better deal with better phones!! When we finally DID get the call to come back into AT&T, we were already getting our phones from Verizon switched over - I mean that's a ridiculous amount of time!! I've been an AT&T customer since 1994 and I have loyally stuck by them - no more. Hope this helps someone else avoid this awful place! You want really great customer service, go to Verizon right next door!! read more