First let me say I am not an AT&T customer because, in our neck of the woods, they suck so I moved to Verizon a decade ago as soon as they had access to sell iPhones. But we are on vacation over the Thanksgiving holiday in Natchetoches and I forgot my Apple watch charger. I have checked Walmart twice for a replacement, the Verizon store in town and no one has any in stock. I popped in to the AT&T store expecting the worst and, although they didn't have just that for sale either, Demetrius offered to use their charger to charge up my watch while I did some shopping around town this Black Friday. What kind of service is that? This dude needs a raise or promotion or something because he makes AT&T look good...to someone who has previously had a pretty negative opinion of them. read more

I went in this store and trusted the sales woman yo be honest. I went un for my mother whom couldnt make the trip. She has been an at&t customer for over 30 years and has never upgraded at any point. I explained to the sales person my mother is on a very limited income. They promised me that her bill would remain the same add $12.00 a monthfor the new phone. They dont even offer free upgrades o. Phones anymore. Plus charrged me a $44.00 fee that i was under the impression it was avtivation fee. I later found out through customer service yhat the do not charge activation fees throught the stores and they have no idea what that 44 dollars was for. Well last three months my mothers phone bill has gone from $64.00 a month to $230.00. We can ge no help with straitening this deal out. read more