Very Arrogant. Just needed help with a phone issue and he said he was very busy and didn't have…read moretime. I am a senior citizen and just needed a quick fix for my phone.

Fixed phone good Definitely recommend this place if you…read morehave any technological troubles. Took my phone in and got in back in two days in perfect condition. My screen was not coming on and the back was shattered. The prices are reasonable and customer service was excellent.

I have been a T-Mobile customer for many years and today just reaffirms my believe that this…read morecompany is committed to providing Superior customer service and improving the way cell phone companies interact with their customers. Today, my friend and I decided to drop in because my phone had broken and I need to buy a new one. We are only able to show up 5 minutes before the store closed but we are treated with the utmost respect and every word that we said was listen to with an open ear and a friendly smile. I was not only able to get a great discount because of being a veteran but got a phone for no money down and was able to do everything that I needed to and orally time. I absolutely recommend this place for anybody that needs a cell phone or a new cell phone company they really know how to treat you well here.

My family and I had a great experience getting our new phones at T-Mobile. The staff was so…read morefriendly and kind. If we have any problems we know we can count on Derek and T.

Honest, friendly, and extremely helpful. I had another shop that was lying to me about my phone and…read moretrying to take advantage of me to get $ for the repair. These people gave me an honest assessment, fixed what was worth fixing on the old phone I have, and instead of trying to deceive me on the other repairs like the other place did. It's nice to have good people in the world. I'll be back to this shop for any future repairs on any of my phones.

DO NOT GO HERE !! Terrible customer service. Sam tried to charge me $200 for a used iphone XR and…read moresaid it was the easiest option for him instead of fixing my water damaged phone. Then said he could give me an iphone 7 for $170 and that's all he can do so when I told him hold on and went out to the car to see if I had enough in my account he opened my phone up and started working on it and when I came inside he then tried to charge me for opening the phone to see if it had water damage and for "making him lose out on customers" he's unprofessional as fuck and hopefully this scamming ass store gets shut down. DO NOT RECOMMEND !!!!!!!!

I was ripped off I believe. I bought he Apple I Phone 11 when it was on sale for 99.99 a month…read moreago. When checking out I was told total payment was like 225 dollars. When i asked why so high she said that I had to sign up for the highest monthly rate to get the discount. Not sure why, but I did not question it. When I got home and thought about it some more I do not feel that was right and guess what, I looked in my bag and they was no receipt. That is on me, I should have looked. It is now time renew my minutes and I am going to have to go in to a store and try to get my monthly plan from the 81 dollar to the 50 dollar. I feel like I am due a credit. This did not make sense to me.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Chris went above and beyond to get us set up with new service and phones with plenty of time to…read morespare before I had to be at work. He is everything that customer service should be.

I ordered a phone on line and was going to pick it up on a Sunday. I checked their hours on line…read moreand showed they were open 11:00 am - 5:00 pm. I was there promptly at 11:00 am. Come to find out...closed on Sunday (hours scraped directly from the door with no update to the website). Now, I am trying to get the upgrade cancelled so I can upgrade at BestBuy before traveling tomorrow. Another inconvenience passed on to the customer. I will never set foot in this store again. If they don't have the wherewithal to make sure customers are cared for before arriving, I can only assume their customer service is the same in the store. Fair riddance.

The broken phone fixed my mom I7s In 30 seconds an it would…read morenot call out or except calls and the screen was so messed up u couldn't read it. It would turn off and on by itself. Then he wouldn't accept any money. I will never go anywhere else for phones or phone problems. Bartet2

I have a Samsung tablet purchased in 2016. On 10/19/25 the tablet just quit on me. Took it to The…read moreBroken Phone the following day and spoke with Levi. After examining it he felt the face needed to be replaced and wrote up a ticket for a replacement after taxes of just over $ 150.00. After a couple of days got a call and said the tablet was fixed and would only charge me $ 32.00. He did not order a new face but did take the tablet apart and did a hard reset that took care of the problem. I give Levi and The Broken Phone 5 stars. Service was polite and most of all...HONEST. Levi, thanks again.