quick efficient knowledgeable about the new iphone great…read moreadvice for todays technology

I am so upset the way the fixed my iPhone XS Max. I had them replace the back, screen, speakers and…read morehelp with water damage. The first time I got it back, my screen only lasted 2 weeks and I had to fork out another 200 for a screen. I have had the phone back for 3 weeks and the camera stopped working. I heard cracking when I was talking so took the phone out of the otter box and it had split! I was livid so I went to screen geeks and they found that it was missing screws, missing components and that the entire device was holding on by a thread. I called the owner that told the same boohoo story that she has never had an issue before. I will be going to the BBB and tell them the issue I had for sure. Don't anyone go there!!!

The overseas help line is all you will get ... wires are down in our yard during Super Bowl…read moreweekend, and they said they'll come out next week. The technician himself took everyone's internet offline, left, lines in the ground, saying he would have us back online in 30 minutes.... he left and never came back, only filling out a ticket for someone else to do his job. NEXT WEEK.... That's what happens when they hire someone who can't speak English and has no idea what the Super Bowl is. When I asked him, as he was in his bucket disconnecting our internet, "You know this is Superbowl Weekend, right?: he said, "What's the Super Bowl?!"

Schedule install with Technician, no show no call. When called Customer Service and support, was…read moretold Technician not available need to reschedule. Reschedule date offered was 2 days out, requested to cancel, Optimum would not cancel service after 2 hours on the phone. Called again to cancel spent 2 hours being transferred to several agents. Believed it was canceled received calls from Optimum threatening will be charged for equipment and a month of service if I didn't let a Technician install service in 2 days. I advised I called another company same day Optimum was didn't show, company installed next day, now don't need Optimum service. Optimum threaten again to charge me month and equipment cost if I didn't allow the Technician to install. I responded don't send anyone, didn't want their service. Don't recommend Optimum, they don't deliver and threaten you when you don't accept their service.

I got my inexpensive cell phone from Cricket about five years ago. If I had any problem with my…read morephone the Cricket employees were professional and would fix my phone problem. I am happy to do business with Cricket.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Nacogdoches store today.

To "Sam" you are a nasty human being. Absolutely poor customer service. They REFUSE to work with…read moreT-mobile customers which is extremely misleading since they are metro by T-Mobile. T-mobile called the metro store informing them of a solution to a problem with a cell phone. They refused to hear/even allow my mother to finish speaking. I would rather pay 5x as much than have to deal with the horrendous workers with horrible problem solving abilities. Do not waste your time! You can buy a prepaid phone somewhere else

AVOID THIS STORE AT ALL COSTS. I went into the MetroPCS location off North Street in Nacogdoches to…read moreget myself a new cell phone. I have been a loyal customer of MetroPCS for many years. I was assisted by the store manager, and Shalquat the owner. I clearly explained that my only two must-have criteria for my new cell phone is that it matched my old one with memory- therefore a minimum of 128 gbs or more, and that it had a good camera on it. They blatantly misrepresented the iPhone 11 and said that it met my criteria and talked me into buying it. Two days later, when I went to start downloading all of my apps and such, I was dismayed and frustrated to find that it was actually a 64 GB. I called and spoke to owner, and instead of offering to help me with the situation and he argued with me and just kept going on and on about how superior the iPhone is. I told him that had they been honest and told me it was only 64 GB I would not have bought the phone no matter the features and I would like a refund/exchange so I can get a phone that satisfied my requirements. At the end he said "no returns on upgrades" yet I was DOWNGRADED in quality and size. Throughout the conversation, he was rude, argumentative, and frankly did not give me any confidence that he would try to resolve this situation for me and never did. Every day since I've attempted many avenues to rectify this situation. I started out nice, now I'm angry. I've been LIED TO AND MISLEAD and the owner is such a coward he won't even talk to me himself and forces his employees to pass messages. In process of filing a lawsuit against them now. NEVER NEVER NEVER USE THIS STORE.

Took in iPhone for repair. Would not connect to the charging cable. Very nice gentleman cleaned…read moreout the charging port and got it working. In and out in 15 minutes. Only charged 15 dollars. Great customer service.