Avoid at all costs. It's some kind of contract office and the staff is beyond useless. Ended up being charged over $65 for nothing when staff attempted to switch my account.
She initially stated she could apply over $250 prepaid balance to new plan account but after scrolling on her iPad for ages said it wouldn't do it and showed me the iPad supposedly to prove it.
Messed it up so bad that I told her to just forget it and I'd keep my original plan but she had already switched it. I told her to switch it back to the original plan I had, instead she switched it to another plan 250% more expensive than what I had with no advantage, and said that was all she could do. I asked her to call someone at ATT to help her. Refused to call for help and claimed she couldn't call her supervisor either, and said I should call ATT.
In my car when I checked my phone, my prepaid plan had been charged $65 for nothing, and a wrong way more expensive plan--not the one I had. I went back and told her to fix, she said to get out.
I had to sit on phone with ATT for over an hour to sort out the mess she made and get my $65 back and get the plan I wanted and the $250 balance of old plan applied to new plan!!! I'll never use another one of these contract offices. The phone call was no piece of cake either. read more
