AT&T store 51 Donahue Rd. Morgantown, WV
In December, I purchased 3 new Iphones at a store in Meadowbrook Mall. The phones were mailed to me because they didn't have in stock. The phones came, 2 were activated for Christmas presents, no issues. The 3rd phone I tried to activate Jan 5th, I unboxed and tried to turn it on, phone would not power on. I called AT&T support, they tried to help, but no success and connected me with Apple support, they tried to no success or suggestions. After many hours on phone and days later I went to AT&T store, where I met Gabby (mgr) from Morgantown AT&T store (filling in for day) she tried phone to no luck and set me up with Best Buy Geek Squad, I went and still no luck or replacement idea. I spoke to Gabby, she spoke to her District Mgr who authorized her to take care of customer. Gabby called me and said give me 10 minutes to call some stores, she was able to locate another phone at a AT&T store in Fairmont WV and she would
personally go pick up and meet me at her store. I was so impressed with her customer service and persistence to make it right for me and did it with a smile and customer satisfaction.
While waiting I observed her team working and they were all so pleasant with customers and were happy associates. Kudos to this store and Gabby. She went above and beyond to make a wrong right!! Apple and Best Buy could take lessons. read more