Was having issues with a family members phone and Micha assisted us with phone, upgraded another family members phone AND we ended up paying less for our monthly plan by the time we walked out the door! Ask for Micha. read more

I went in over a week ago and ordered a new iPhone. The staff on hand were friendly and answered all of my questions. When it came to delivery, they suggested I have it delivered to the store so they could give me my trade-in credit and set it up. The phone was signed and delivered yesterday. I went in today to pick it up and the staff person could not locate it and stated that it may be in the safe. The only person who could open the safe is the manager and he was not working today. I was told he might be able to get it today, but try tomorrow when they open at 10. This is not good customer service. read more

Was told I was eligible for free HBO and the 25 dollar discount. When I was billed for HBO I realized everything I was told was a lie. The sad thing is that they made the mistake and no one was man enough to admit they made the mistake. I changed my plan to fit the requirements that were needed. But after them acting like they couldn't hear my fiancé and hanging up on her when she was just trying to get something figured out is just childish. I understand they didn't intend to lie, they just made a mistake and thought the unlimited plan was the plan with the perks not just the unlimited plus. i guess they just didn't know their product well enough at that time. I have no doubt with time and experience these mistakes will be limited and they'll know how to deal with customers that are angry that they were promised something they weren't eligible for at the time they made the deal. All in all the store needs more experience in customer service. They really made AT&T look like a small unorganized unprofessional company. When you represent something it should show In the service and this store failed at that. Not saying they can't improve the question is will they improve. read more

Stopped in on on 5/27 to sign up for FirstNet. Jacoby Barber was the sole associate, but greeted us and invited us to sit while he finished up with another customer. Jacoby was very friendly and professional throughout our visit. Many customers came and went. Jacoby never once broke a sweat as he dealt with up to 5 customers being in the store at the same time, all for different issues. His patience with all the waiting customers, extended our patience with waiting for service. He was serving several of us at the same time so as to avoid making people wait unnecessarily. A++++++ service and a real asset to the Morganton AT&T office. read more

ALWAYS ask for Kirk. Kirk is great and is very helpful. The current manager Jose is less than favorable. With all of the many times I have been in the store he hasn't done his job correctly. While Kirk sold my daughter and I two phones at a good price and helped fixed my daughters phone when she got locked out of it, he was very kind and patient. I like using at&t and going to this particular store and would recommend it but only if Kirk is working. read more

I am an admittedly tech challenged senior adult female. When my previous I phone needed to be replaced last month, this was the AT&T location closest to me (about 20 miles away.) George was the salesperson I dealt with, and was VERY helpful and knowledgeable. He expedited the purchase of the new phone, and very patiently helped me with the initial set up. I called today to see if I could stop by while my husband and I were running some errands in Morganton later today. I had a question about some suspicious emails I had received saying I needed to provide additional information on my account. Today, I spoke with Ethan. Not only was he unwilling to assist, he was very dismissive and condescending. He said "you just need to follow the directions in the settings." He added that if he took the time in the store for assistance like I was asking for "that's all we'd be doing all day, and we don't do that here." Needless to say, this was not the response I expected to receive for such a simple request. If what I was asking was outside of store policy, that could have been conveyed in a more professional way. Ethan's response was unnecessarily blunt and hurtful. A few months ago, we stopped at this same location because my husband's phone was not charging properly. José, the manager, insisted that he probably needed to replace the phone. However, a subsequent quick stop at a Cell Phone Repair shop easily remedied the problem by simply cleaning out the charger port. Clearly, we will be taking our business elsewhere, even if it means driving a bit further. read more

This is not about ATT wireless service BUT their landline and Internet service really sucks! If these are an example of their wireless service...DO NOT go with these people! I have been without landline and Internet for 3 days now! I was left a note in my mailbox saying it was fixed, tested and it was fine. Repairman never contacted me though I was home all day..still waiting for repair. Internet service was lousy even when working. I was told I needed a new modem that I had to pay for!! If I could get charter I would in a hesrtbeat!! read more