Let me start by saying the staff is friendly and the phones not bad. But…read more... I did the switch over back in mid January and was told I would get a visa gift card within about 4 weeks and could be as much as 8 at the most. And I let the representative know before I signed up my concern about being in a contract with tmobile and it effecting my credit and I was told that the gift card should be in effect before that happens (so it would be paid). About 6 weeks after switching i was concerned about not seeing a gift card on the app or an email and I was told to wait another 2 weeks if I don't get it come back. My credit was starting to decrease shortly after and today March 19th I went back and after messing around with the app some, checking emails and then calling customer service from the store we got an answer!!!! It was somewhere in the app, that the representative over the phone told us to do (me and store member). So this was all preventable! If the staff member 2-3 weeks ago would have done that same thing my gift card would have been here, or at the very least almost here. Now I have wait another 4-8 weeks for the card that pays off tmobile, that i should have gotten weeks ago and it wouldn't have effected my credit. They need to do better as a team. I am beyond annoyed and it's effecting my credit now so that's a HUGE issue for me when I explained this from day one that that's all that mattered to me. This is not okay and I hope someone will reach out and make this right!

I entered the store and was greeted by both employees. Te-Von just finished with another customer…read moreand immediately asked how he could help me. He was personable and professional during my time in the store. Even behind his face mask it was obvious he was smiling. I was very impressed with his ability to be fully present with me, provide guidance to the other employee, and greet customers as they arrived. It's not often one encounters an individual who radiates positivity and I very much appreciate Te-Von for giving me the opportunity to do so.

I bought a cell phone there. I was helped by Drey and J. Drey is the most patient and professional…read moreperson I have had dealings with. I would recommend him. There was a woman working there. I don't know her name but I don't think I would have purchased a phone from her. She didn't appear to be very professional.

Normally they have good customer service. I don't know what happened but tonight their customer…read moreservice was beyond awful. I lost my voice at my job and had come in to transfer my data to my new phone. The person working showed no compassion and expected me to squeak out what I needed instead of trying to accommodate my situation. He helped me with the data transfer and then I needed help with the phone trade that was supposed to have been processed with my online order for my new phone and then said they don't do phone trades. He also continued to act like my issues were not his problem. My mother came into the store and was appalled. He was brushing her off and she had to help me communicate with him multiple times I needed help with the screen protector. When we needed help with the adapter for the phone, he tried to sell her one of the more expensive ones in the store. In the end, we left extremely upset and my mom ended up having to call customer service for help. As someone who has worked retail over five years, I am extremely disappointed in the people who worked that night. I seriously hope they can get their act together.

Stopped by this morning to prepare for international travel. Jazlyn is extremely knowledgeable and…read moreoffered several suggestions to make sure we are ready for our trip! Very positive experience -- thank you!

Ive been a tmobile customer for about 6 yrs.. And every single time Ive been in this store its busy…read moreas heck no matter when Ive stopped by.They have a sign in sheet that no one ever seems to see or know about.. Theres always only 2 sometimes 3 guys working and they take forever to get to you.. However... Once they Do...They get the job done. I normally wait to see the same guy , cant remember his name.. But he is very knowledgeable about the service and products. I think of him as my go-to guy. If I had to point out one thing they need to do better it would be to put some darn chairs inside so people that are waiting can sit down.

Had a problem with my sim card. KC was super helpful. Took care of the problem in about 5…read moreminutes. He was a god send. This is my new store!! Thanks KC!

This was honestly the worst customer service experience I have ever had with any company ever. With…read moreit being 94 Degrees with a heat index of 104, I was told to wait outside because I didn't have a mask. I informed the employee that I had asthma and really couldn't. The manager then proceeded to say that he'll "take care of it",he took over leading me out of the store and into the heat where he would stand for moments at a time asking me questions. After receiving information hed turn around and go back into the ac to do the work.. he did 50% of what needed to be done then told me to goto another store.. I was denied equal service due to my disability, I have been having problems ALL MONTH I drove 30 minutes because my store told us that they quite know what they were doing. I now have 2 phone lines open and I can't get my bill straight because I have asthma.... This really sucks man....

My Mother and I came in last evening and had a few things to do to my family's plan, (add a phone…read moreand switch another.) Cameron helped and Nick jumped right in when needed. It took a few hours, but they were so patient, fun to be around and answered all of my questions. I was greatly pleased! Thank You, Cameron & Nick! -Devyn

These people were FANTASTIC in helping me with my iphone issue. I couldn't have asked for better…read morecustomer service.

I came here on a Sunday afternoon about an hour before closing, and got excellent service by…read moreMichael S. I wanted to switch over to Cricket using my current phone, and Michael helped me to make that possible quickly and smoothly; he helped me call my old provider and get needed information. I left Cricket with my phone working and a service plan that would save me $15-25/ month. I highly recommend this store especially if Michael S is working.

been there 2 times. 1st time, the kid had absolutely no knowledge of products and would not show me…read moreanything. I did my own online research then went back. 2nd time, we came to buy 2 upgrade phones and he said he was sick and would not touch our phones. Said come back tomorrow for another sales person. We will go somewhere else !!!!!!

We recently visited the Cellular Sales store in Charlottesville, VA, and had the pleasure of…read moreworking with Mr. Kyle Bowles, the consummate professional. Everything was very good about his approach to tackling the issue at hand, as well as his cheerful demeanor. He made us feel valued as customers. He also let us know pretty soon after we walked in how long we might need to wait for service, which we all know can be hours in phone stores, and most young employees won't even look at you when you enter, much less answer THAT quick question, so you're left feeling at the mercy of someone else's problem and wondering how the heck long you're gonna have to sit there and wait, wait, wait. Kyle acted like the adult he is, and we left feeling served and pleased. Thank you, Kyle