I had been hacked over and over for over a solid year. I had several computer experts come to my…read morehome to help me fix the situation. It got to the point where a large amount of money was actually stolen from my bank and sent to an on-line bank in OHIO!!! I finally went to Tech Medic and met YUKIO! Best decision EVER. He came to my home, and fixed all my devices for me. He worked with my bank to solve the situation, and it was not easy. He went above and beyond, and I was very impressed with every person I met at Tech Medic. They are all extremely competent and intelligent. I highly recommend them all. Yukio is amazing, and I will always consider him my friend. Thank you Tech Medic and Yukio!!!

I have been going to these guys for the past 10 years and they are truly amazing! Not many people…read morehave the depth of knowledge that these guys have! They have fixed everything from my iPhone 14 to my MacBook Air screen. I came on here to get their phone number and thought I should leave a review for all the times they have been super helpful!

terrible customer service. Stood there for 10 min no one acknowledged I was there only one other…read moreperson in the place. And the building smells like pure mold.

I had difficulty transferring my phone number from another cell company. These were difficulties…read morerelated to that company holding the porting of the number for 3 days after the activation process was initiated. At the same time they deactivated my account. Several Verizon employees worked hard to help me get my phone working again so I would not be out of phone service for 3 days. Thanks goes to Kia in Porting and Activation for getting my number over to Verizon in 20 minutes instead of 3 days. Thanks to Jason R. in Middlebury for helping me work with a Verizon Team of 2 who helped fix issues related to this delay by activating my phone, setting up my account, and ensuring the phone worked before I left.

David was amazing! I had been on the phone with TWO Verizon "techs" perse for 2 hours for 2 days (a…read moretotal of 4 hours wasted),and they still didn't fix my problem. I ended up going into the store in Rutland, VT where DAVID knew exactly my issue & fixed it within 15 minutes. Samsung automatically updates my phone, and this update was flawed, as it wiped everything off my home screen (except the Google apps), and wouldn't let me move any of my apps back to my home screen. 4 hours of frustration, and it was fixed by a store tech in less than 15 minutes. Don't waste your precious time with Verizon phone techs because honestly, they are very nice & TRY to help, but didn't.

I want to thank Craig in Rutland for going above & beyond in helping me change my mobile carrier to…read moreVerizon. It was much more complicated than I anticipated but he's a great listener & gave me very clear instructions which I was able to follow independently. He says the team in Rutland has worked hard to give people great service because they personally know how stressful the experience can be. I also want to shout out to Verizon Rep David from Indiana whose patience made the subsequent customer service experience much easier for this low tech customer. Thank you.

Excellent customer service. Replaced iPhone battery that they stocked and only charged me $129.00…read morewith a 30 day warranty within 1 hour. Very pleased with all of the above.

Quick and expert service. They fixed my phone and it didn't cost much! Total life saver!read more

Switched from Verizon to spectrum phone last week. I thought I was trading in my old phone for…read more$135 toward the new purchase. When the self addressed envelope never arrived I called spectrum and they said an error was made at the store and you have to go back. Well I am now at the store and they admit it was a Spectrum error but will not make me good for it. I was quoted $135 but they say they are not authorized to give a credit even Though it was their error. That is very bad business. Looks like I should have stayed with Verizon.

I still believe the internet price is high, but I have switched from Verizon to Spectrum Mobile…read more The customer service in the Saranac Lake store was very helpful

Let me tell I spent 2 days trying to get my phone taking care of at Apple in Nashua they r useless…read more20 minutes here fixed AJ was a miracle worker I highly recommend him

the owner was welcoming and extremely helpful and informative. my dog chewed my phone and I was in…read moredire straits trying to figure out how to get on the same phone that day. he was extremely helpful and understanding and guided Us in the right direction and then did not even charge us! just a gentleman and I would highly recommend him!

very rude interaction with gray haired guy at Amazon returns. short fuse. I was nothing but patient.read more

Hostile Management - Disrespectful to Disabled Veterans and the elderly…read more I have lived in Burlington for more than 20 years and have shopped at this store for that long, but I will never step foot in this Staples again. I was treated with utter contempt by the Assistant Manager, Philip Bosley. After a simple shipping error, he began yelling at me and calling me names like "loser" and an "a-hole" trying to convince me it was my fault for the error when I returned a small box of $300 ink to the store Monday night where they put the Staples shipping label on a box and by Wednesday the same box was sent to my house not to Staples. As a disabled veteran, I don't expect special treatment, but I do expect basic human decency. Instead, I was publicly humiliated when the manager used the store's intercom to announce an "incident" while I was sitting quietly waiting for the police he called. He even gave the police the wrong car's license plate (my neighbor's). If you are a veteran or a senior, be careful at this location. Philip's 23 years at this company have clearly left him with zero customer service skills and a lack of respect for those who served. I'll be taking my business to the Williston store or elsewhere from now on. I even called the next morning and asked to speak to the store manager when Philip said he would call the police again for calling the store and was still yelling at me. I would assume the store manager would be just as rude and diss respectful due to the fact that he never called me about the incident. I also called the so called Staples Office of the President in Kentucky and they said they would do an "investigation" including looking at the stores camera and reviewing the police report because the police report would state what the THREE officers saw when they showed up. I think it takes a month to get a police report so I know for a fact they did neither. And knowing that Staples is a privately owned company based in Massachusetts I found it odd that the so called Staples Office of the "President" was in Kentucky. Also their customer service is based in the Philippines call them at their main phone number 1-800-333-3330 and find out yourselves you do not have to take my word for it. Also I am letting the store know that I am not just "venting" online, but that I am taking formal action. First by posting to the Better Business Bureau, which I told them why is Staples not registered with them like most legitimate businesses are AND I am contacting the Human Rights Commission. In my 20 years living in Burlington, Vermont I notice a blatant diss respect to the military and veterans so I think they need a lesson in respect.

Man these guys were some of the most knowledgeable and useful people at Verizon I have ever dealt…read morewith. Steven and Gordon are really cool guys and were super helpful at helping me get my new phone set up! Look forward to seeing them again next time I'm due for a new phone.

Awesome staff, really helpful in helping with decisions for upgrades, very knowledgeableread more

They stole my $700 fish finder over a year ago. Just took it (after I paid around an 80$…read moreintake/diagnosis fee) and never contacted me ever again. Would love it if they just called me back and gave me my stuff back. Dumbfounded.

I cannot begin to describe how disappointed I am after doing business with Digital Repair Surgeons…read more I have never had to try so hard to get straight answers out of a business. We had to get a screen replaced on my partner's laptop and for 3 MONTHS, this "business" told us *every week* that it would be done by week's end. They often would say they were "waiting on a part to be in", then say "the part is in and it will be done by the end of the week". Then, the next week another problem would appear "the mouse pad is malfunctioning" (not a problem that was present when we brought the computer in) and "the part was on the way" to fix it. Each time we had to call every week for 12 weeks because Jacob and Miranda never communicated to us first. We had finally had enough and said we were picking up the laptop done or not. Jacob said we would have to make an appointment to pick up the laptop- which costs 5 dollars for a 5 minute appointment to pick up the laptop I paid 325$ for them to replace the screen on that they kept for 3 months. When my partner arrives to pick it up- they said they just needed a "few minutes" to finish it up. The 5 minute pick up lasted 25 minutes as they were gluing the computer back together right in front of her. They then tell her not to open it because " the glue was drying". She inquired why they weren't checking it's functionality with her there like they had said we would at our initial drop off. They then assured her she could bring it back if something was wrong. She returned home and after giving the glue time to dry- they gave us- shit you not- the laptop without the charging port in the computer. For 3 months my partner was not able to use her computer for work, and we get... a laptop that you can't turn on. Sounds like something on the list of basics that a computer needs but maybe we should have waited another year for them to be finished? Who's to say? So, after calling to see if they *forgot* the charging port and receiving no response despite my partner and I calling 6 times on different days, I ended up fixing the computer myself. Luckily, this is a teachable moment and we can leave this review to warn others. Don't bother looking at the positive reviews. I thought I could trust them too but the likelihood of you having a positive experience is not worth the exhaustion of tracking these folks down to get your electronics back. Save yourself from the unprofessionalism of Jacob and Miranda and take your business to someone who cares enough to communicate with you. And gives you back all the pieces you gave them. I'm attaching two pictures so they can compare what's missing, like they do in Highlights magazine for kids.