Hasan and his team at Summit Mall were above and beyond helpful! My daughter broke her screen on…read moreher iPod Touch (TWICE). These guys were the only ones who would even look at an iPod: evidently these screens are much harder to replace than on a phone. They got it done and completely stand behind their work. My daughter had to pay it with her own money and when he saw she used a $2 bill, he wouldn't take it and told her to keep it. Kind and thoughtful as well. I will use them again!

From the owner: Business started in 2016 and we have helped many customers fix there phones such as cracked…read morescreens, speakers, home buttons, accessories etc

This place of business is horrible. My husband went in on Saturday because he had dropped his…read morephone and the screen was showing multiple lines. They said after market screen would work fine so he paid the $200 for it. By Wednesday that following week a line appeared back on the screen. Keep in mind they said they guarantee their work. When my husband went back to them there was nothing they would do to replace the after market and my husband even offered to pay the difference to go to a new screen but they refused to take back the old screen they sold him and do anything for him. DO NOT WASTE YOUR MONEY HERE. THEY DO NOT GUARANTEE THEIR WORK!

if you have any issues with your electronics, PR Phone Repair is the place to go. I had a problem…read morewith my "antique" MacBook and Mustafa repaired it when no one else could. When my iPhone 8 died and I wanted something similar, he recommended a iPhone 14. I love it. Mustafa is professional, kind, very patient when I didn't understand and extremely knowledgeable. Go there, and you won't be disappointed! Marlene A

I had taken my PS5 console in for repair due to the unit would not power up suddenly. I called…read morearound to many other repair shops including Sony who manufactures the PS5 and took a chance with cell phone express. They warranty the repairs they do and they are local and that is a big plus. Chris the technician who serviced my console was completely professional ,friendly and knowledgeable. I had an abnormal situation with the game console and required a very technical repair. Chris and the team took their time and diagnosed the problem and definitely went above and beyond to resolve all issues. The level of customer service was refreshing and much appreciated. I will continue to take my business with them and would highly recommend them to anyone. Thank you

My son and I just had a great experience with a gentleman named Dre while purchasing an Apple…read moreWatch. He was polite, professional, informative, and no nonsense. Extremely satisfied!

This was the worst experience I have had in the 20+ years I have been with verizon. Alexa the…read moremanager was horrible. After an hour wait plus some Cody set up our new plan which wasn't the best but we needed atleast 1 new phone upgrade so it is what it is. They didn't have the phone we went there for so they had to order it...annoying but again it is what it is. Cody said it would be at my house in 2 days. Fedex tried to deliver it and I didn't realize I had to sign for it but that makes since given the amount of the phone. I left a signed slip to leave it the next day..fedex lied and said they came when I know for a fact they did not..so I called and they said no problem they would leave it the next day....they did not just put another note next to my signed one!!! I had to drive to Bedford to get it. I go in to have it activated like Cody told me to do and I wait again over 35 minutes when I was told 25. Just to activate a phone that should have been in stock. OK the man with a thick accent (didn't get his name)but seemed like he had some management authorities finally helped me when I told him I was getting frustrated...I was finally leaving and done..I thought until I seen the next day I had no data. I went back and they tried to tell me I had to wait AGAIN. 2 people ahead of me. I said I'm not waiting and I saw this girl whom I knew was the manager because Cody rudely said he would be back in the middle of helping us to go say hi to his manager Alexa came in with her child. I recognized her and she had seen me the second time I came in... I asked her if she was a manager and she said yes...I told her what the issue was and how frustrated I was and she offered no apology what so ever. She said the esim was not connecting to the right phone number. I tried to aske her if the man who put the Sim card in should have done it and she had stupid excuses..even at one point telling me Bedford should have done it! I told her Bedford was where fedex was and she thought I went to Bedford to get the buy the phone because she didn't listen to a word I said. I will never go back to this verizon. My whole experience getting a new phone and paying alot of money was horrible and not even an apology. Worst management worst customer service!

Absolutely do not got here. I never hardly write reviews, but I have to let everyone know this…read moreplace is a scam!!!!!!!!!!! My son took his phone there for a broken screen. They replaced it for 215.00. When he got home the screen fell out and it cracked. He called them and they said to bring it back in. We were leaving for a July 4th getaway so he was not able to bring it back the next day. It fell out again and cracked worse. On Monday when we returned he took it back and they said it was cracked and needed to by another screen. My son let them and I was furious! I called the ignorant guy said it was broke. I think you know where im going with this. I got nowhere. THE VERY WORST THIEVES AND TO TOP IT OFF RUDE!!!!!!!!!!!!!!

I originally had 5 stars for these guys when I referred my mom to them. But that has changed…read more I have a phone that I cracked the screen after 4 years of owning it and ended up bringing it here because Spectrum is a terrible company, and made a mistake on my account, and would not Warrenty my phone. So after 3 months of fighting with them, I gave up, and came here because my screen was pretty much done at that point... (Couldn't see the bottom half). So I call, they quoted about $200 to do the screen on my s23 ultra. Not bad, let's do it! I get the phone back and the first thing i noticed is the back was peeling off, so he took it in the back and "fixed" it.. then i get it back 10 minutes later and it is clearly an aftermarket screen, rounded edges, doesn't show the whole picture, less pixels, and the bottom pixels started glitching! So I ask why its like that, and Sam said because it was an aftermarket screen, and the glitch was because it was slightly defective which is covered under Warrenty. And then I asked him, why didn't you give me options from the beginning? I dont want that... he then (after the fact) gave me options for a refurbished Samsung oem screen or a brand new Samsung oem service pack.. I chose the service pack. He then said it was almost $500 for that! At first I didn't believe it until I did some research and he gave me a discount for the troubles which was very nice. So I brought it back, and got the new "service pack". A day later the whole screen went green and the phone was more unusable then it come in!! On a Friday before the 4th of July so I had to wait almost a week for them to send the phone to Samsung for them to say it was "physical damage " which is not true! I never dropped or put pressure, and had an otter box case on the phone and even Sam agreed with me! So someone had to of messed up the install. He then told me that he would only charge me half for a new screen of my choosing. So I picked the refurbished Samsung screen.. and Sam said he would have it done the next day, and would be there, and that I could have the old broken screen. I get there the next day, and Sam is not there ( this was the second time this happend) and that Savan guy was there.. quiet, and slightly reluctant, not super friendly or polite. He hands me my phone, and the first thing I notice immediately is the back is pealing off (that sound familiar?) ... so he takes it back and I waited for 10 minutes for that to be done the correct way... again... He also refused to give me the old broken screen that Sam said I could have but showed me a little capacitor that supposedly was the issue, he said they could use parts off if the old screen.. What a bunch of scammers! He was also pretty rude till I explained what Spectrum had put me through and this whole process.. THEN he kind of lightened up. I get home and my screen is AGAIN glitching out if noowhere... Touching, scrolling and doing things without me touching the screen! I adjusted some settings (turned off sensative touch etc) and it helped but it still is not the same, and is hard to do precision things.. I will never come here again. I dont recommend. I have an iPad that needs a screen, a computer that needs fixed and a few other things that I was about to bring, and many people to refer, but now I'll take my business elsewhere. If the service pack would have been done correctly the first time, or at least been covered seeing how I never dropped the phone, or damaged it myself, I would have paid the full price for the original service pack if the phone wouldn't have broke. This is assinine, and i hope upper management, and the owner sees this! I think Sam was trying to help, but whoever did the installs needs to go back to school!!

Mentor Better Business Bureau Customer Service Committee…read more Survey Results The staff at this store are very excellent and helpful- unfortunately except for one to beware of: Ms. Eva. According to community survey results: If you or your family accidentally visit this phone service branch please beware of receiving hateful glares and the most incredibly rude customer service from an entity known only as, The Eva. Survey results describe this hideous customer service creature Eva as possessing long and tangled hair, ill-fittingly tight and unwashed jeans, as well as a daily pungent odor combined with cold stares that have caused many unsuspecting customers to flee the store in shock whilst covering their eyes and noses in revulsion. In brief, survey sightings of the Eva creature report the meanest, rudest, most self-centered, arrogant and uneducated customer service staff ever witnessed in the Mentor community. Evidently, the Eva creature only responds to customer requests for help with purchases once it has finished at the mirror admiring itself with twisted smiles and applying copious amounts of cosmetics to cover up reality. Then, as if this appalling scene wasn't enough to spoil any customer's lunch for the day, specific survey data indicates that Eva's arrogant behavior has nearly bankrupted this phone service branch. It may never be truly known exactly how something as repugnant, nasty and snide as the Eva creature was ever recruited to interact in-person with actual customers, but if there is any mercy left in the Mentor community, perhaps one day the customers of this phone service branch may be spared any further interactions with the dreaded Eva scowls. Our condolences to any innocent customers who may have inadvertently selected this store to visit on the days when the Eva monstrosity is busy polluting the otherwise friendly atmosphere at this branch with her smug grins, sneering glares, heinous appearance and rude behavior towards those customers- whose patronage in fact pays her salary. Please seek professional psychological care if you or anyone you know has been a victim of the Eva creatre this branch. Mentor Better Business Bureau Customer Service Committee Survey Results

It has been said that "customer service" is not in the selling of a product that the customer has…read morealready decided to purchase, rather it is what happens after something goes wrong. The good folks at this T-Mobile location stepped in to fix a problem that was actually caused by one of T-Mobile's so-called independent "authorized retailers" at 9231 Mentor Ave, Mentor, OH (see separate review for that location, and reason why you should come HERE instead). When the other location very unprofessionally refused to replace a defective router / gateway device, we brought the unit to this store to see if they could help. We had been been very rudely told by the "bad" store that only the original seller could swap equipment, so we really didn't have our hopes set too high. But, much to our surprise, the reps at THIS location told us they could certainly take care of us. We got a replacement gateway and were on our way back home within minutes. And keep in mind that THIS location didn't make a single penny off of us, yet they took care of us as if we were established customers. Now THAT, folks, is how to run a business! So a special shout-out and many thanks to in-store reps Re'Allatee and Markale: Your professionalism and willingness to quickly fix a problem that someone else created is truly appreciated! To the manager of the store at 7617 Mentor Ave ... Give these two a raise! They earned it!

Matt has been my family's go to for iPhone repairs for over 10 years. He's honest, kind and his…read moreprices are beyond fair.

I just had my screen replaced 2 weeks prior at another company and it was horrible, hints why it's…read morebeing fixed again. A coworker of mine recommended this place and I'm extremely grateful they did. The gentleman in the store was very Knowledgeable and was of great help. He walked me through every step of what he did and what else he could do to improve my phone, how much it would cost and why. The store is extremely clean, smells amazing and is very well stocked. I highly recommend this company for all of your cell phone needs!