I adore my 84 yr old aunt and I hate that she lives an hour away but love that she will use a cell…read morephone to text and trade pictures. She recently got a new phone and was totally overwhelmed. We made an appointment at the Verizon store and Dan sat down with her and went through the phone app by app. He explained everything and if she decided she didn't need it, he deleted it. The less stuff on the screen helped her. Dan is so knowledgeable and patient. God bless your entire sales team.

Go to the Apple Store. Apple offers the same trade-ins and deals. This store is all about sales and…read moremaking money. After that, they do not especially care about you or your phone issues that may arise, they will actually tell you to go to the Apple Store and have them deal with the situation.

Short review: The wait to be helped was longer than it should have been however the service was…read moregreat once I met up with Justin. I agree with the previous review that more staff would be helpful but there is a balance between plenty of help during busy times and too much during slow times. It's probably best to call the store and ask when the slow times are to try to avoid this. The wait to be helped was my only gripe. I was just picking up a phone on my employer's account and Justin was very helpful in getting me all set up. He seemed interested in making sure I got the right accessories and didn't try to push anything I told him I had no need for. My experience was a good example of how the help you get can overcome some small issues. I haven't worked with anyone else at the store but asking for Justin will be a safe move.

Customer service is awful. Submit a FCC form and a fill out a dispute form on Verizon website. I…read morehad a $2000.00 dispute that I had been trying to resolve with customer service on the phone. I thought going into the store would help. Alyssa a manager in the Manchester store didn't ask how she could help, but demanded receipt proofs, and put me on the defensive. After two hours of wasted time, no ticket number and promises unkept, she encouraged me to wait and not submit a Verizon dispute form, needless to say I had to, and in two days I had my money back.

I love this store and the phones the have because I love the features and the employees 5 starsread more

The review of the Apple Store at the Mall of New Hampshire seem to be on two extremes, either…read more5-stars or 1-star. I can see how new employees, not properly trained, can wreak havoc on a customer's device, especially when one has driven long distances to seek assistance and instead get an "oh well" or a "call the non-support center" and wait six hours to get a human... Well, I did it in reverse and it worked. I tried the Apple "non-support Center" first and I got what I expected, hour-wait and a non-resolution of my problem. So then I ended up getting a Genius Bar appointment and had the luch of dealing with Justin, who apparently knows a lot about Apples. I arrived on time and went to the Genius Bar where I saw Justin, who although was waiting on three other people, had time to work with all of us. My issue was that somehow, different large movie apps and their gigabyte-sized files had created invisible grabs on my memory so my system memory (for an iPad) was 140GB. I had previously tried to first offload, then delete apps by the score, then erase and reformat from a backup but it didn't work. So came over here to get the scoop on how to redo it from scratch. Justin took me through the paces and it turned my system files from 140 GB down to 8. Exactly what I wanted. I left with a working piece of equipment. Prompt, courteous, good value.

Great prompt service. Dropped my iPad with cracked screen off in the morning. All cleaned up and…read morefixed by mid afternoon Nice guys with follow up to make sure in happy. Will use again if/when I have to

I've replaced many an iPad screen at CPR over the years (formerly NH iPhone Repair)! Service is…read morealways fantastic. Today we needed to replace my son's beyond repair iPhone with something refurbished. Walt was amazing! We picked the phone, he transferred the data and fixed some settings on both of our phones that the carrier screwed up (I'm looking at you Xf.....). Very happy with the experience, I always recommend them.

Despite all these negative reviews, I had a great experience at this location…read more Let me start off by saying, if my iPhone 6 had not sh*t the bed, I would not have ever upgraded my phone. On the plus side, it just sort of work out in my favor as I was in NH this day. Let's hope this one will last just as long! Came in with one intention, a new device, and nothing more. Prior to our visit, we did check to see if the item was available and in stock, so that saved us some time. I highly advise you do this as well! The sales reps were wonderful. Everyone greeted us as soon as we walked in. Within 5 mins I was promptly seated and signing terms. Although I reiterated that I was only there to upgrade, he did have to give me the required spiels as any AT&T rep would. Mainly about the whole new Direct TV plan... I totally empathized as I use to work in retail long ago and understood the drill. Part of the job, which I don't miss lol. I can't recall the gentleman's name but he was very personable. He kept getting glitches on the iPad, due to the slow WiFi connection, so we shared a few laughs and some good small talk. I spent a total of 15 mins at most. He helped me set up my phone, informed me of the updates and changes and gave me helpful tips. I left happy and content and love my new phone! =)

I went to store because my bill was $451 because I went to Germany…read more I said this was too high. He said because I was not on best plan and do for an upgrade Never told me $829 for new phone Basically lied to me Tried to return phone will not take it back Terrible experience I'm done with ATY

Very good customer service. They was very helpful and patient with me. A help me to get a new phone…read morewith the quality that a was looking for. gave me very good deals. She offered me a new tablet and explained me what all that will happen on my account. She also give a discount we the case and the screen protector for all my devices. She was so sweet and kind.

Help with respecting my pin very polite and helpfulHelp with respecting my pin very polite and…read morehelpful

We went in this past Saturday to upgrade our phones. We worked with Erica and she was AMAZING! She…read morewas so helpful and she clearly knew her stuff. This was by far the most pleasant experience we have had for the upgrade process. It was so nice to not to upsold on all kinds of things we didn't need. Nice to work with someone who was friendly, professional and efficient at her job. We would highly recommend this location to others. It was also nice to see the other team members working together and helping each other out.

I switched over three phones from Verizon to T-Mobile a few months ago. I worked with Gio, who was…read morefantastic! In addition to going over all my options and helping me determine the best plan for my family, he helped me trouble shoot some difficulties I encountered with my Verizon account after leaving the store, working with me by phone until my problems were resolved. The store manager and associates appear to work very well as a team; their customer service was exceptional!

I had their repairing service a few years ago. It is wonderful…read more Girls operatiing the store are very experienced, and very nice. I trust them!

From the owner: The Phone Clinic is your one-stop shop for all your mobile needs. We offer a wide selection of…read moreunlocked iPhones and Samsung phones, as well as expert repairs with warranty. Our team of experienced technicians can fix any problem, from cracked screens to battery issues. Under new management in 2024, The Phone Clinic is committed to providing the best quality of service to its customers, and we invite you to visit us today.

Let me tell I spent 2 days trying to get my phone taking care of at Apple in Nashua they r useless…read more20 minutes here fixed AJ was a miracle worker I highly recommend him

the owner was welcoming and extremely helpful and informative. my dog chewed my phone and I was in…read moredire straits trying to figure out how to get on the same phone that day. he was extremely helpful and understanding and guided Us in the right direction and then did not even charge us! just a gentleman and I would highly recommend him!