Fixed my daughters charging port on her I-phone. Very fair price and quick service - ready before…read moretime the quoted. Will definitely be going back with any issues I might have in the future.

This busiiness is great. I took my cell phone in one day and they ordered the part and i was able…read moreTo pick it up the next day. And very good rates. Very friendly.

Gone into this Best Buy quote a bit, since we moved here. Always way to find someone to help,…read morechecking out is easy and so far, inventory has been good. Clean friendly store

Purchased a washer and dryer unit in 12-2025 and it took them two weeks to deliver it to me since I…read morelive in Pittsburg, TX. So they deliver the units on a Friday afternoon. They bring them into my house and install them in my laundry room. The dolly that they used had rocks stuck to the wheels from my driveway which damaged my flooring. When they leave my house the rocks are still laying on the floor when they leave and they don't bother to clean up their mess or acknowledge the floor damage. Yet they look at me like they want a tip from me after I paid "X" dollars for a delivery charge since I live in Pittsburg. After cleaning up the mess that they left, then I noticed that my floor was damaged. So I started to look at the washer and dryer units to see if they were damaged too. Sure enough, the washing unit had a big scratch across it. So I called Best Buy and reported the issue to them. A claim was initiated through their claim service Sedgwick. When they called me Sedgwick was helpful and proactive in getting the claim rolling along. They had a claims adjuster out to my house by New Year's Eve to look at the damage. When he came into my house I showed him all of the damage to the floor and the washer unit. Explained to him that I had not submitted a separate claim for the washer unit to Best Buy yet. He told me not to worry about that, that he would include it in the claim for the floor and/or submit a new one for me to Best Buy for the washing machine. He took all the pictures that he needed and I sent him the floor plans of the house as he requested. As he was leaving and I walked him out of my house. He told me not to worry about anything, that he would "cut a work order" and have the repairs done to my house. I was totally happy with that versus having to replace all of my flooring in my home. I remind you that was 12-31-2025. During the couple of months I didn't hear anything from Best Buy or Sedgwick even after sending them a few emails asking them of a status of the claim. Finally on 3-26-2026 Sedgwick called me offering a settlement that was a "low balled figured". I was like "are you serious"!!! I can't get my floor repaired at the amount of money that you're offering me. They told me that you can get more quotes, but basically the offer is what it is and they will not change the offer unless it's drastic quote. I then asked about my washing machine. She told me it was not included. I then asked her why not and explained the conversation between the claims adjuster and myself. She said that he did not have the power to make that statement and should not have made it. My 90 days was over and tough luck basically. She would email Best Buy about the issue. It was damaged during delivery. That I didn't pay for a scratch and dent item, I bought a brand new item, that the Best Buy technicians damaged it just like they damaged my flooring due to their negligence. I informed her that I told her about the issue when I first talked to her when the claim was made and/or one of her other representatives and she told me that she did not remember that. That she was an hourly employee and she gets paid by the hour, she had been on this call to long. She might bring it up with her Supervisor on Tuesday. I just tried to make a claim on the washing machine through Best Buy and their BOT connected me to someone in Guatemala who told me that I only had sixty days to make a claim on the washing machine and that I couldn't make a claim on it now. Even though I bought the extended warranty on the units. I need to buy a new laptop computer now. Take a guess of where I'm not going to buy it from!!! I'll take my money elsewhere from now on.

My nephew's PS5 broke after being infested with roaches. Gross, I know! This place was able to…read moreclean out dead bugs and fix the problem for about $125 and have it back to him within a few days. We have no hesitation in recommending this place when it comes to dead consoles.

My husband and I have worked with 3 different men, all of which were extremely helpful and patient!…read more We are very challenged in the workings of cell phones, but thankfully, they are very accomplished! Don't hesitate to use them! You won't regret it!

I received my replacement phone after I finally dropped it for the last time. My screen wouldn't…read morecome on, so I couldn't transfer the data myself. I needed help, so I took a chance on this random listing and went here. They were able to get it going enough to transfer my data. She also made sure my data was backed up before she did anything else. They even stayed open for me when my time went past closing. I appreciate their service with my issue, and they charged me a very reasonable rate. When I have cell phone problems in the future I am going straight to this store. They were very kind people.

This is THE BEST place in the area to get you phone fixed quickly and correctly. They are super…read moreknowledgeable, use high quality parts, and make sure the job is done right. I will not take my repairs anywhere else. They have gone above and beyond so many times to make sure my phone stays in great condition.

the screen on my samsung phone quit working due to a crack on the screen…read more It was unusable so just replacing it with another phone was out of the question because of everything that was on it. I checked with the kilgore store and they did not have a screen in stock. they checked with the longview store and there was one in stock so I went to longview, and less than 2 hours later I again had a working phone. This shop is outstanding in my book!

I couldn't believe the awesome service I received! I am from out of town and wasn't sure my phone…read morewas salvageable. However, in less than an hour they did a fantastic job fixing my iPhone XR screen & tuned up my microphone. Great price, exceptionally fast service. Thank you so much.

Quick, skilled service. Gent who helped me was very friendly and went right to work on my iPhone…read more No surprises or fast talking bait and switch type salesperson either. I will be back. Store was clean and orderly to.

Took my iPad with a broken screen. Very polite young man gave me a quote. However, when he took…read morethe case off, he noticed that the corner of the iPad was dented, and that he might not be able to get the new screen to fit. He suggested that I buy a new one instead. Did not charge me. I appreciated his honesty and advice.

I wasn't happy with All the hidden fees at Metro so decided to try Total Wireless and I ABSOLUTLY…read moreLove it the young lady's that work there are so Kind and understanding and got me in and out with a New Phone and New Service Thank you so much!!

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Longview, TX. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

The owner was amazing! He provided me with a new phone screen even though it was five minutes to…read moreclosing. He took the extra time to make sure my phone worked and he took the extra time to make sure that I wasn't stranded in a place where I had a shattered phone screen. On top of that he only charge me $45 since he saw that I was in a military uniform and thanked me for my service. This is an outstanding business and I would gladly come back here anytime

I had a severely cracked iPhone 11 that I had little hope would ever live again. The super nice…read moreowner had the screen repaired in less than 20 minutes plus helped me find a new cover that would prevent future disasters. Overall great experience and would highly recommend!!