DON'T GO TO THE AT&T STORE LOCATED AT: 2801 Derek Dr, Lake Charles, LA 70607 My account has 3 cell phones on it: home phone, wife's phone and my phone. Yesterday I went to the above listed store to purchase an iPhone 15. I ask the lady if she could transfer all my contacts, pictures and messages from my SE iPhone to the new iPhone 15. She assured me she could do this, as I explained to her that my phone had years of business contacts, pictures and messages very important for my business and I could not afford to be without his information. I also purchased an added phone number to our account which would be used for my SE iPhone and my business phone number which was used for all my contacts, etc. would be transferred to the new iPhone 15. After some time passed, she went in the back of the store with both my old phone and the new phone. After she returned, I told her I need to go sit in my vehicle because of the neuropathy condition with my feet and legs. She was very nice and said she would bring the phones to me after she was done. After approximately 1 hour I went inside the store. She wasn't there but some other workers where there. I spoke up and told them the is taking too long and I needed to go! I went back outside to sit in my vehicle again. After some time past, a man came out and handed my the phone. I looked at the new phone, which was missing apps that was to be transferred from my old phone to the new phone. He said that my phone had so much on it and it would take longer to finish down loading the remainder. I gave him the phones and he went back inside to finish, I thought. After some time past, a large lady came out with my phones and told me, she needed a password to finish the process. I didn't know any password for AT&T, I only had a password for Apple. She said she could do any more for me. She handed my phones back to me and I left, VERY PISSED OFF. I had spent about 2 hours at the store and these people had really screwed my over as I found when I got home! I called AT&T and spoke with three different customer service persons. They tried to text my wife codes to get into the account/fix the problem, but wife's phone was not receiving any text messages! They tried to text our home cell phone and the same problem; home phone not working either! After spending over an hour talking to AT&T, the last guy told me I needed to go back to the store the next day. They would have to fix the problem. After ending this conversation. I noted that the store had changed my old phone's number to the new number which I could use, however all my business customers, relatives, friends, etc. could not contact me because they didn't have the new phone number! I was the only one who had the new phone number! My wife's phone had quit working. Our home phone had quit working. The new phone I had just purchased, also didn't work!!! In other words, we could not receive calls, send calls or text on these 3 phones! My old phone was the only phone that worked, but it had a new number appointed to it that no one knew but me! I used my old phone and called my wife's phone and it didn't ring but THE NEW PHONE DID RING! THESE DUMB PEOPLE AT THE STORE HAD PROGRAMED MY WIFE'S PHONE NUMBER IN THE NEW iPhone 15, THAT I JUST BOUGHT!!! I spend hours calling/texting people to give them the new phone number, they had to call to reach me or my wife! Next day, my wife and I brought all 4 cell phones to another AT&T store located: 551 N CITIES SERVICE HWY, SULPHUR, LA. After 30/45 minutes, a young lady at this store fixed all the problems and not once did she need any password. All 4 cell phones work now as they should! From our experience with AT&T stores it would be smart to drive to this Sulphur store and deal with COURTNEY VARTULI. She was very nice and also knows what she is doing! read more

Always a hassle dealing with ATT. Long wait times, high prices and poor customer service. The ATT store is not a place I enjoying going. I actually only go there when I have too. Maybe one day this will change but it has been like this for years. read more

Love this store. The best one in the Lake Charles area. They are so kind and helpful. Great customer support.

Buyer beware at the store. I went to Store at 2801 Derek Dr., Lake Charles, Louisanna and bought a wireless hotspot. After 12 days I return the hotspot and was told by the store manager I would get wave any fees associated with device after I sign up for home internet. Device was return and home internet active when I got a bill for the wireless hotspot device. I went back to the store and told them the account was not cancel and they reassured me it will. The same time I am paying my home internet. Received a collection call two months later that the wireless hotspot account was cancel and in collections due to nonpayment. Went back to the store and complain about the lack of canceling the wireless hotspot that was return 45 days prior. Again reassure the account will be credited and canceled. Now 90 days later get another collection call, went back to the same store manager was not in but reassure again it will resolve. Now trying to get another service with Att and can't because the store manager never resolve the wireless hotspot issue. Called customer service and was told it was not my fault for not reassuring the account was cancel. The stores will lie and deceive you for your business. I will not recommend ATT to anyone and will share my experience with everyone. Very disappointed. read more