Trahan's Hardware is the only place to find what you need. The people are so professional and…read morepolite. They have things that even home depot or lowes doesn't have. One item that caught my eye was a search for minwax wood hardener. I have checked all over Lake Charles and Deridder and coudn't find any. They are super knowledgeable in plumbing,wiring and working with wood. Thanks for being there for us. I for one will always drive the extra miles to your store cause I know you will have it or will get it for me. Glenn East

The workers are kind and always greet you at the entrance. Also, they are optimistic and…read morehardworking people. The inside is small but quant. I wish they would make fresh popcorn daily or have a lumber yard. My husband surprised me today they sharpened many kitchen knives with a laser machine. I find myself in the BBQ area looking at the unique spices, I love this store.

Ace the helpful place!! Variety and good selection tools! Every day deals and low prices!!read more

The store was clean and organized. The associates were friendly. I went in for plants and I found…read morethat they had an assortment of plants in various sizes. Reasonably priced. Accessible parking and entrance

Came to home Depot for some paint. Of course one person working. Customer showing her how to mix…read morethe paint. Just ridiculous. If they paint wasn't so good I am would walk the hell out

Just did a call to purchase a product at the Nelson Rd. store, which they answered the phone…read moreimmediately, and upon giving details I was immediately directed to the appropriate dept. Danny was very helpful and going to have someone assemble the item immediately if needed. The head cashier that took my call was very polite and professional. She directed me on how to make the purchase online if needed, to hold the item. I would highly recommend Stines over other big box stores. The reason for this purchase was because of a purchase at one of the big box stores for a gift for my son. It had to be ordered and was told it would be assembled and delivered within a week. He received confirmation of delivery the day before and then the day of delivery he received a notice that the item was OUT OF STOCK, and the purchase was cancelled. Yea, that's pretty bad. I told him they have them at Stines for $50 less.. Yes, Stines was $50 bucks less with their everyday price than the big box who was selling the item on sale for $50 more. I have always been greeted with a smile and immediate assistance when going to Stines on Nelson Rd.. It is and always will be my go to place.

Waited 30+ minutes for someone to help me in the paint department. Several employees passed by me…read moreand wouldn't acknowledge/offer help. Went to costumer service desk asking if the could call someone for assistance. After saying they would, 15 minutes later still help. Finally I found a manager, he was very nice, apologetic and assisted. The employee who works in the department came back from her lunch and was very kind and helpful. I feel every time I go to Stine's their costumer service is horrible. The only reason I shop there and it is seldom, is due to the convenience of their location. It is sad that it could be a wonderful store but due to poor management and requirements for employees it is not. They want consumers to shop local but with issues like this I can shop at chain stores and receive better treatment.