Cheap screen that was warrantied for 30 days and it messed up prior to the warranty but I couldn't…read moreget to Hot Springs in time so I was a few day past my warranty and he wouldn't fix the trash screen that is lifting from the phone like it wasn't installed properly and the screen turns black. I would never use this guy again.

Fast trustworthy service. My iPhone wasn't charging and Gadget Gator had me fixed in five minutes…read moreat the low price quoted.

Don't waste your time. They claim to be able to fix everything but they're very selective on what…read morethey work on. They'll either outright turn you down or offer a quote that greatly exceeds the competition. Other competitors offered fair pricing to fix my iPad even with its glued display.

Used several times and always pleased…read more Recently had a to get my sons screen replaced. Took the phone in, they went to replace the screen and found a different issue with backlighting. They informed me that it would probably not last and that it would be cheaper in the long run to replace the phone then to spend the money on the screen and then the backlight go out and have to fix it or to even fix the backlight and screen at the same time. Saved us time and money and didn't even charge us for the work they had done to try to fix it. I would highly recommend them over any other repair place in the area. I had a issue with a screen they installed once and when I went back in they just put another screen on and apologized for the issue. I've experienced other shops and don't see another reason to go anywhere else unless I'm out of town and need emergency repairs. So thank you all for doing such good work.

This occurred on April 30th, 2018......I have never been in this store in my life...... I never…read moreheard of NEW WAVE before the 30th..... I could not charge my cellphone & I was down to 19% charge....I went into this store & was greeted by 3 employees.... 1 of them was CALEB, the regional supervisor......He oversees all the New Wave stores in the entire region....He was the 1 that took care of me.. I flet fortunate to have run into the regional manager on the day I went into this store.....He is usually in one of the other New Wave Stores.. He told me that my make of phone, which is POSH, breaks down alot......He said it was very difficult to get replacement parts.....He suggested that I buy 1 of his BLEU model phones....He said i needed a new cellphone port..When i asked him to verify this, he ran a test with my phone in the back......He said the phone was history...... I told him that i might be able to get a used POSH cellphone port online......He reluctantly said I could try......CALEB said he would charge me $50 for the repair, after i buy the part.... He said the cellphone port was shot...... I knew something wasn't right......I left the store & went to 3 other cellphone repair shops in Hot Springs... Dear readers, there was absolutely NOTHING wrong with my cellphone.......It just needed a new adapter wire..... I paid $10 at Walmart for a new adapter & cord & charged my phone.. You should also know that CALEB only ran 1 test on my "broken" cellphone.........And he only did so when i suggested that he verify.....He was trying to sell me one of his BLEU models as soon as I walked into the door.!.. And the store manager & Mexican repairman standing next to him said nothing & just watched all this take place.... BTW, BLEU is a very poorly rated make of phone.......My POSH has much more favorable reviews than BLEU, on Amazon.com & throughout the internet......

Well Let Put It This Way...I Went Up To New Wave Wireless On The May 9th 2019 To Get A Phone. Went…read moreTo Get The iphone XS Max, The Store Store Suggested On Getting My Getting An Iphone 7 Plus. The Manager kept suggesting it to me and kept suggesting it and finally i had to tell him look i need to go run a few places an let me think about it.. Well I went and done my running around and came back up to the store and went to pick up the phone... And After He begged me an begged me to get it he had to charge the phone an update it. Well after i paid him the down payment he finally tells me that i will have to come back up to the store tomorrow and get the screen replaced, well the next day i came up there to get the screen replaced and when i got done there i headed home, when i got half way home i went to make a call and the speakers was not allowing me to make any calls, so i called him when i came home and told him look this phone has screen replaced in it and now the earspeaker is not working in the phone, well its Friday and now he said that after making 5 trips up there that i will have to wait until Tuesday to get the speaker fixed. Be In Mind that this is 3 days without a phone, well i wait all the way until Tuesday, he fix the speaker when i got there and tested the phone out and worked ok well i left to go home and then noticed the samething happens again, i call an tell him so he tells me to bring it back up to the next day, well i do an he decides to tell me at the last min that hes got an iphone xr for me brand new, and still was going to fix the speaker on this 7 an get the iphone xr ready had to bring up an iphone 6s to trade for it. Well He took so long getting the phone ready like 3 hours and so i lett the store, when home and relax cause the next day i was going to go get mins for it well i went to walmart and get mins and get ready to put them on and discovered that the phone was being block from my network provider, called them and they told me the iphone xr was reported stolen so i called up tried to get ahold of the guy and he wasn't answeing the phone all the way up to today around 11:30 an called back.. Be in Mind i have not had a working phone for a stright 7 days, No way to make money cause of not having working phone, and no reported it stolen and locked my att account up. I would not suggest anybody to go up there hes trying to hurry up and get you out of the store, hes need help to be able to assist his customers, Poor customer services ive had in like 18 years, still today no phone to work i would give it a bad rating and a one star

Where the heck is everybody? I walked in to have my iPad…read moreserviced and there was not an associate in site except for the lady at the front door. It's like a ghost town in there. Nobody at the tech counter, nobody at the register. I walked around the entire store twice before I saw a man come out of the big double doors next to the audio stuff. He took one look at me, looked scared and went back into the back. Is Best Buy afraid to take my money? Am I only allowed to make appointments online now? I really am confused with this one.

Geek squad is inept at best. I had an appointment made by Apple for a battery replacement. When I…read morearrived, they tell me those appointments don't count and I had to make another appointment after I drove an hour to this location. Came back the following week and so many employees but few helping customers. There is no process for picking up your item other than wait in line while they educate people on their new purchase. Ridiculous amount of time spent on what should have been simple. Store is fine to purchase, will not use service again.

Amazing service fast easy cheap Courtney my guy hooked me up with internet zero upfront costread more

5 employees and the young lady that initially waited on us had a hardware store hanging from her…read morenose. She also had a hole in the crotch of her jeans. She continually yawned and was less than helpful. We went to the store on Albert Pike and was helped by a knowledgeable sales representative.

I spent an hour and a half in here yesterday, waiting for someone to help me with my phone only to…read moretell me that their system was down. They number two people waiting in line only two people working. Still waiting for acknowledgment. Very unsatisfied.

I have been going to the store on higdon ferry rd for years and there is always an issue with the…read morestaff not being customer focused. This last time I went in to trade my 12 for the 15 and get a $700 credit on the 15 phone, I was helped by an associate named Ireland W who ended up not giving me my credit and kept my 12 phone. I'm having to fight to get that credit back. Store manager drags things on and keeps making excuses for her manager named Brandon. I now have to go through an Att investigation with there Asset Protection Division. I'm just sick about it because my monthly bill ended up $50 a month/ total $142 a month now. It was $93, one phone and one line in account. That is just crazy!!!

The stinky disgusting ginger that works here just charged me $20 to port my numbers and then they…read moredidn't even port lol

Nic at the Albert Pike location in Hot Springs is awesome.. Great customer service, helpful and…read morevery knowledgeable..