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Hanford, CA

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AT&T Store

1.0 (1 review)
Closed • 10:00 am - 9:00 pm

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5 years ago

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Verizon

Verizon

2.1(25 reviews)
0.3 mi
•$$$$

Service was okay, but only giving three stars because they used common sales techniques to make…read morecosts seem lower than reality. Not very transparent about upfront, one time costs. I was given a price quote that had a lot of details/notes hand written by the sales woman helping me. I didn't realize until later that the fine print in the quote print out specifically says handwritten notes aren't a legal part of the estimate. All the numbers she wrote on my quote were based on a number of assumptions that were unclear at the time, and not well explained. These were things I would have to accomplish later at home, or would kick in a month later. The things that would hopefully kick in later included the value of my trade in phone, enrolling in autopay/paperless billing, and a military discount. If Verizon later decided my trade in phone wasn't worth as much, my monthly bill would be much higher than the quote. You have to enroll in autopay on their website after you make an account, and that won't be included on your first bill. Autopay can't be on a credit card for some reason, so you can't get rewards points that way. It has to be an ACH transaction from your bank account. The saleswoman also wasn't sure if I would get a military discount because it wouldn't be reflected in my first monthly bill, and it was up to me to make sure Verizon was including that. It seemed strange to me that she didn't have the power to make that happen with certainty. As I was finishing up there were a few surprise things I had to pay for. We had spent all this time taking about the costs, and it wasn't until I was committed that I was told that the 120 dollars in tax weren't included in any of the costs we had been talking about. I would have to pay that right now. Also there was a 40 dollar activation fee per line. These things were only brought up after we had spent a long time talking about phone models, plans, and costs. I had been there for quite a while, and she sprung this on me as I was signing the final paperwork. Bottom line: you will get a quote, your actual monthly bill will be higher, and there will be surprise one time costs.

Awful customer service, all of the representatives were standing around on their phones. There was…read morean issue with an order placed and they were of zero help. The manager was standing there on his phone and couldn't be bothered to walk 5ft and come over and talk to us. He could hear us talking to the person who was "helping" us and just stood there did nothing to be helpful or even pretend to be helpful. Worst customer service I've had.

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Verizon
Verizon
Verizon

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Visalia iPhone Repair

Visalia iPhone Repair

4.3(83 reviews)
19.9 mi
8 years in business
Free estimates

My iPhone 15 LCD screen recently broke and i needed a quick affordable, high-quality repair as soon…read moreas possible. My sister recommended Visalia iPhone Repair, and I'm so glad i selected here for my screen replacement! From the moment I walked in, the team was polite, welcoming, and professional. They made me feel comfortable and confident that my phone was in good hands. It's not always easy to find a repair shop that offers both great service and affordable prices, but they truly delivered! i truly recommend Visalia iPhone Repair to anyone in need of phone repair services. They're affordable, trustworthy, and genuinely care about their customers. If you're looking for quality service from a team you can trust, this is definitely the place to go!

I went to get my iPhone screen replaced after being recommended this place from my dad and my…read moreprofessor. I am not impressed. From the outset, the sketchy-feeling location of the immediate/surrounding area where this place is located as well as the clear lack of punctuality make the experience less than it could be. The lady at the front desk told me that the phone would be ready within 45 minutes, but she didn't call the number that I gave her at all, even 2 hours later. I came back around 1:45pm and the sign said that they were on lunch break, and that they would be back by 2pm. I had to wait until around 2:20-2:25pm for them to return. I thought that that was irksome. Additionally, for whatever reason I am currently experiencing glitches when I am typing on my iPhone keyboard. This did not seem to happen whatsoever before I got my screen replaced. I am going to ask for another replaced screen, and see how my phone is after that. Edit: I went back to get the screen replaced again because my keyboard wouldn't stop experiencing glitches when typing, but even with the new screen that they added on, it is still experiencing glitching. You can see this taking place in my screen recording attached to this review. The owner of this business states that they have the "best" replacement parts in the business on this Yelp page. I say that that is a vague and misleading statement. On the contrary, you are looking at a possibly inferior product here. I paid $70 for a slightly faulty screen, and I was not informed that it would be faulty in the slightest. Sure, it is a notch cheaper than Apple would've charged to do the job fully well, but what I care more about here is the fact that this company claimed that their parts were the best, which, again, I find to be a misleading statement and hence probably bad business practice. It is a shame too that many others who have received an inferior product from this company may be ignorant of the fact that it is anything other than "best", and are passing faulty information around to people like me to persuade them that they can get the "best" parts at a lesser price from here than directly from Apple. When Apple says that they have the best parts, I know that what they say is true from experience. In the opposite vein, I doubt that what this business says is true going forward because when they said that they have the best parts, I know now that what they said is misleading and potentially deceitful.

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Visalia iPhone Repair
Visalia iPhone Repair
Visalia iPhone Repair - IPhone X Repair

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IPhone X Repair

AT&T Store - mobilephones - Updated October 2026

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