I'm incredibly disappointed in my experience with Cell Phone CPR on Coliseum Blvd. I brought in my…read moreiPhone 14 Pro Max to have the camera lens replaced--a minor crack from a drop months ago. The phone had been working just fine, and I only wanted to be proactive in getting it fixed. Fast-forward three days after their repair, and the same lens is cracked again, despite no drops, bumps, or accidents. I took it back, assuming a business with "CPR" in the name might stand by their work. Wrong. They claimed the crack was due to a "puncture" and refused to honor their warranty, even though I had done absolutely nothing to cause damage. I asked what good a warranty is if it doesn't cover a repair that clearly didn't hold up, and they basically shrugged it off. Honestly, I would have been better off keeping the original, lightly cracked lens than paying for a replacement that failed within days. Do yourself a favor and take your business elsewhere. I wouldn't trust this place with a phone case, let alone a repair.

Very helpful. Called and spoke with Cody, arranged for my handicapped brother to come in and they…read morechanged the SIM at no charge.

Shop is closed you should update the information instead of people are coming to the shop and see…read moreit closed

Needed to have a battery replaced in my daughter's iPhone 7 Plus…read more Was in and out in about 25-30 minutes. Professional and courteous. Will definitely go back for any future repairs I would ever need.

They had larger storage phones in stock. They were very knowledgeable. 4 star because at 7pm…read morearrival time, they wouldn't transfer the three phones because they closed at 8 and not allowed to finish. So we had to take them home, set them up ourselves and bring the exchange phones all the way back there.

T-Mobile has been a terrible company to do business with! They will give you the biggest run around…read moreabout billing and about promotions...it's absolutely ridiculous! I wish we would have never left Xfinity and people have had problems with them!! But we experienced NOTHING like what we have had to deal with at T-Mobile. At the Glenbrook store, we thought we actually found someone who would help us...that has also failed so far!! Promises of fixing the billing, promises of getting our promotion money to us...all to no avail!! Maybe seeking some legal advice will be our next step! We don't know what else to do!!

I visited this store Monday, 18Oct2021, about 5:10pm...Thought I would stop here as my towne does…read moreNOT have a T mobile store and I knew I had to get my Sim card upgraded from Sprint to T Mobile...so......I was second in line and a couple in front of me. I sat back and watched the store manager, Daryl Barron, literally give the best show on "multitasking" that I have EVER witnessed! This guy had all of us in AWE on his customer service skills, and I think I know a thing or two regarding customer service as I was one for a major Orthopedic company for over 40yrs!!! As he struggled with T MOBILE server issues that would NOT allow him access to various codes, his computer and his tablet were all in front of him and his phone in his ear as he tried to get the couple in front of me their purchased set of new phones activated AND switched over from Sprint to T mobile And then the new Sim card issue.....Never once did Mr. BARRON loose his cool, or did his voice waver, he was just Mr. COOL doing his UTMOST to satisfy this couple...he was DANCING up a storm, he was GRACEFUL, ALMOST POETIC as he handled each and every hurdle he came upon....it was honestly....the BEST reality t.v. I have seen!!! Every chance he got he apologized to me and reassured me I was next, I repeatedly told him I was fine watching him work while my butt just sat...fascinated at his skills!!! I left that store an hour and 40 minutes after I had walked in...time had flown by as we all watched Mr. BARRON treat each and every one of us as if we were the only person that mattered to him. I can't say enough about this guy!!! I just hope he gets the recognition from his managers cuz this guy Is a KEEPER!!! As I said, we don't have a store were I live. It's thirty minutes depending on traffic to get to this store...but this guy is MY CHAMPION!!! And I can't finish this review without mentioning SHAQ....he took every other customer that he could help!!! I left and I think there were ten people waiting...WAITING FOR THE BEST TWO GUYS, WORKING THEIR BUTTs OFF!!! THEY SERIOUSLY ROCK!!! YA GOTTA GO HERE!!!

From the owner: Visit the T-Mobile store in Fort Wayne and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 10025 Lima Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Paid for them to activate my phone the "technician" had no idea what he was doing put in wrong APN…read moresettings. I've been back to their store 5 times and none had fixed the problem. the manager was suppose to call me, she never did. i spent 3 hours to fix the phone my self (keep in mind i work on call 24/7) so that's why i paid them 20$ to activate it because i have little free time. All i asked from the manager was a refund for the 20$ activation because it was done wrong and i had to fix it my self. this seems like a reasonable request i would say. everything they do at this store can be done at home if you have phone or internet access. they have no idea what they are talking about and each person will tell you something different. even better yet they ignore the smoking ban so if you like to smell like an ashtray this is the place for you! Don't waste your time or money with this scam of a business. buy your minutes at the Speedway gas station (they have everything this place carries) and do it yourself! FYI this business is not even Better Business Accredited what a joke.

From the owner: We are a one stop shop solution to your cell phone or laptop needs. We specialize in unlocking and…read moreactivating your phone with good customer service so stop in today.

I went in to get a screen replacement on my iPad Air 2 but had to wait until the part came in. I…read morepicked it up and when I got home I noticed that my home button was stuck. Upon returning to the store I questioned how they missed the button that was stuck. A male employee remarked how would they see a stuck button. He said it would take a couple hours to fix but I would be in front of the line. I agreed to pick it up the next day to avoid the afternoon traffic. When I called the next day they still hadn't gotten to it. Finally the next business day when I called it was repaired. Although it did get repaired I did not like the amount of time it took, the high cost, having to return, and how they jerked me around. Geniuses? Not.

I experienced great service and quick turnaround with getting new batteries on back to back iPhones…read morein the same day. I felt cost was in ballpark with today's prices.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Fort Wayne store today.

Absolutely terrible! This store is CLOSED on Sundays but you would not know that because the hours…read moreon the door say open and their phone message says open! No sign no nothing stating changed hours! The email sent for store pick up says they are open! Disgusted!

To preface this review I'd like to say that our experience working with Nikki was excellent. It is…read morenow 6:15pm and my 10 year old and I have spent the better part of our day since 1pm in the store trying to get a watch to work through a phone. I'll spare you all the details but needless to say, Nikki worked really hard to try to make that happen and was gracias and accommodating, going above and beyond. When it was determined that they did not carry the phone needed for our purposes with the watch, we went to Best Buy to get one. Upon our return, Nikki was off work for the evening. This was really unfortunate for us because I have no doubt Nikki would have had us taken care of quickly. She texted me assuring me that Pete would take care of us. The manager, Pete, who had been there and witnessed all day what Nikki was trying to accomplish, said he would put us "in line" or the queue so to speak. Mind you, there are only 2 other people working. Apparently Pete's only job is to hover over these 2 employees rather than do any actual work and help a customer. I've been here this time for a half an hour watching Pete hover and essentially avoid helping us because he knows it's going to be work. My 10 year old politely asked if he could use the bathroom and was told no, he'd have to walk down to Qdoba. Given that it was pouring rain and we'd spent the better part of the day already in this store, you'd think Pete would be a little more sympathetic to my son. But he wasn't. So I walked my son down to Qdoba in the pouring down rain. Honestly if I could go elsewhere and have this done quickly I would leave but I've invested so much time at this point that I need to get it done. We are coming up on being here 45 minutes, at the top of the queue and not been helped yet. There are only 2 other customers in the store, each with a sales associate. If you must come to this At&t store ask for Nikki or Jordan. If Pete is your only option, have fun watching him helicopter over the other two employees while doing nothing useful himself. He's like white on rice with one couple because the sales associate is trying to sell them direct tv service with new phones and lines. Such excitement when someone walks in frustrated with Verizon! It's like a gold mine! Pete has the shakes and dollar signs in his eyes. Don't mind us, we've only been here nearly all day, Pete. I know the Samsung Gear S2 is of no consequence when you can "help" your sales associate sell a package sans only a kitchen sink. This guy is useless.