Worse customer service I've ever experienced. Not a corporate store and it shows in employees…read moreattitudes, actions and words.

This Store gives EXCEPTIONAL service to their T-mobile customers .i delt with Shea and she didn't…read moredisappoint. I WILL ALWAYS GO TO THAT STORE! THANK YOU SHEA!!

Horrible place took so long and still didn't fix it they refused to give me a refund even though I…read morenever received the product and they said they have a sign but its very small plus she did not let me know that there was no refund and it's not posted on the website it was $350 plus $50 when they finished.

I 100% recommend ITeck to anyone with phone problems!! I was told my phone was unfixable by two…read morephone repair places and was told to send it to New York and get my data back for 600?!!. I was sure I lost all my memories for good. I thought I would try one last time and they were able to fix it. I cried from how overjoyed I was. Thank you so much for amazing service!!

Horrible customer service this guy replaced my screen on my iPhone and now it's glitching every…read morefive seconds and he doesn't want to honor the warranty he's accusing Apple, iPhone, and updating the software it's not the software it's the screen cheap screen that you put on there and he didn't hook it up right!!!! SAD!! UPDATE HAD TO GET A NEW IPHONE!! Just because this guy did not want to fix my iPhone I paid him almost $200 to change the screen out and he can't even do it right!! " I read your response a little hard to understand but at this point it's irrelevant it doesn't matter. I went and got a brand new iPhone from AT&T and AT&T looked at my old phone that you fixed and they said that screen is the incorrect screen, because the attachment is not the OEM quality. Very disappointing. AT&T said I could've went to another place and got it done right you should definitely look into your inventory & parts that you order and where they come from??? Apparently they're not being hooked up correctly not only that but on my old phone there's discoloration and the screen glass was not the OEM quality.!!

If I could give 0 stars, I would. This place was relatively good when it had a different owner…read moreabout a year and a half ago but the new owner has destroyed the reputation of this establishment. I came to this store on 3/22/22, payed $233 dollars to get my screen fixed which I thought was excessive but figured I was paying for quality plus the owner also advertised "a lifetime guarantee." This was exactly the opposite, I came back to the store with the original receipt because the screen of my phone had popped out without any damage or fall and he refused to follow through with his word. Not only was he EXTREMELY rude but he tried to find any excuse to get more money out of me. I am a college student with a part-time job and for me it took extra effort to be able to afford fixing it at such high price. This selfish, arrogant man will sell you low quality screens that will shit out after a month then refuse to fix it at no cost out of greed. If you don't believe me, you can contact the General Manager for this mall and she will confirm that this store has had plenty of complaints that will cost him his next year's renewal. Instead of going here, I would recommend ITeck Repairs since they are neater, more professional, decently priced, good quality, and actually stick to the guarantees they advertise. Not only, did i pay 170 which is 63 dollars less and this included a free screen protector. A word of advice, save yourself the headaches.

They give people the run around and they can't change plans for existing customers thats bull I got…read moreto call customer support and deal with a phone bot for 30 minutes to a hour while I wait to talk to someone

owner is very helpful! Sometimes it's a little slow in the store but I was in and out quickly the…read morepast 3 times I've went in this last month. owner also doesn't beat around the bush.

Made an appointment with the Merritt Island Batteries Plus for 2pm today. Showed up just before 2…read moretoday and stood in line for ten minute only to be told I didn't have an appointment. What a waste.

We bought 3 Life time Watch battery replacement package/product for our 3 watches - but every time…read morewe need a new battery for the watch the Manager always makes us feel like we're trying to cheat them which we are not. We took it to the Wickham location - no questions asked and they seemed happy to serve and see us. I guess the problem is with the manager at the Merritt island location who does not seem to like their own life time battery replacement product and made their customers feel guilty whenever we go there to replace the battery.

Still same old Spectrum 2 people and a supervisor who…read moredoesn't help except to help the trained people. Uggggg over a half hour, 2 people in front of me a line behind me and still waiting. I dropped a while ago for sling but have to fix my parents bill, which they raised to over 375 dollars. Uggg

The staff are smart and willing to help and led by a strong leader - Chelsea…read more The company needs to provide additional resources to all the staff to get through a line of 20 customers. They need additional staff and even a new store closer to Merritt Island. The area that this store handles is just too big. There should be one person working on just equipment exchanges. One or two people working on activating phones and transferring data - takes approximately 1 hour per. They can be located in the back of house like Apple does it. If you're closing your account and only want to return your equipment take it to UPS and it will get returned for free and they will provide you with a receipt. I only hear bad news about the XUMO. Decide for yourself. Don't show up at 7:00 to buy and activate a new phone. The store closes at 8:00 and staff would like to go home :). Great store!

They improperly installed a new screen on my phone and refused to either replace it or reimburse…read moreme. I had the installation problem verified by a third party and it was absolutely installation error. This company does not stand behind their work. DO NOT GO THERE!

I had my iPhone XR both side screen replaci as agreed for 130 and I paid and took my case off and…read morefound out that back screen was not replaced he said o ly side while police was involved and he refused to fix the back as agreed he lied. Even sheriff know that the guy has quite history ripping off! Bad people. He need to be disciplined for lying! Zero rating for them!

The staff was professional and prompt. The cost of the repair was also slightly lower than other…read morerepair facilities and also came with a excellent warranty on the workmanship. They also provided tempered glass screen protector at no charge.

Very rude and didn't fix the phone properly. Rip off. Don't ever go there at all. They installed…read morethe used parts.