WORST experience ever. Called to say I was on my way to cancel services and return devices. Told they closed in 10 minutes and I said I was on my way from not too far away when I spoke with VICTOR ZENTENO who identified himself as a manager. I hit a few traffic lights so I called back and said I was about a minute away. Victor snidely said if I didn't get there before 7pm he would not assist me even though he previously confirmed that the process to cancel and return equipment wouldn't take long. I pulled up to the store and a customer was still in the store so I took the time to park my car in a spot against my better judgment as I could tell by Victor's snideness on the phone that he would be unprofessional, immature and spiteful and lock the door exactly at 7pm and even predicted this would happen to my 11.5 yo daughter. When I went to the door it was of course locked. Victor and crew including Precious Spencer (the incompetent employee who set up my service and held my daughter and I "hostage" in the store ironically keeping the store open to us after hours at that time (along with the store manager Fabian) when service was initially set up) refused to let me in. Precious tapped on her watch and Jonathan bent down at least six times to point at the store hours posted on the door. All other crew members just stood by as Victor hurled insults at me in front of my child. When the customer who was still in the store was let out he admonished the staff for being so disrespectful confirming that Victor shouted as I pulled up to the store "here she comes, lock the door". Disgusting sleazy business practices by this store and even more disgusting management ie Victor Zenteno-unprofessional, incompetent, disrespectful, immature spiteful human being. I am sure if they thought they would be making a sale, earning commissions, increasing store #s, quotas, stats etc. the door would have been left wide open for me to enter. All is being taken up with AT&T higher management and/or BBB and news media. Never again will I use AT&T. read more