Located in the middle of Terminal 4 Arrivals (the side where you enter/exit the Terminal), this…read morelittle AT&T store doesn't offer much in terms of products. I suspect it's setup as a convenient option for AT&T customers who have an emergency or need something quick. Not being an AT&T customer, the guy working there was still totally awesome and answered all the questions I had for him regarding what it would take if I wanted to switch or get an iPhone. I was walking by, so I figure why not stop for a couple of minutes and find out. For that alone I give this 3 Stars (since many of you how Carriers can be if you're not with them and want to know stuff), and an A-OK. :-)

DO NOT USE THIS STORE…read more They are cheating customers on a regular basis. They are not an official AT&T store - just a retailer - so they are not under AT&T's supervision. I purchased an unlimited talk & text AT&T Go Phone sim card from them for $92 - which is MUCH MORE than you should ever pay! I was told I would get one month unlimited talk & text for $40 but had to pay a $50 activation fee. I had some problems with a call so I went to a corporate store. Turns out the guy put me on a $2 per day plan with $40 credit (so I would not even have a full 30 days of minutes.) The other $52 that I paid? Straight to his pocket! The corporate store said I am not the first to come to them with this problem. Go to an official corporate store. It is much cheaper and - even though it is AT&T - the customer service is better. At least you won't get scammed.

****The female Spanish employee with glasses and no name tag is, confrontational, nasty, bitter and…read moreoverall unprofessional if you care about having a positive experience avoid her at all costs better yet go to another location. This employee should be fired**** I have been with Verizon Wireless for about 7 years have spent around $10k over the duration of that time. When I upgrade my device and do a trade in I normally order my device to be picked up in a store locker, and I normally ship my trade in via UPS. I upgraded to the iPhone 17 Pro and opted in for the trade in promotion to receive $1100 over the course of 36 months for the trade in of my iPhone 15 Pro. I had selected to drop the trade in off at this location which I now regret. Upon arriving at the store when they first opened, I had my trade in and the printed-out sheet for the trade in information that Verizon sends you via email that contains all pertinent information relating to the trade in. I gave both to female Spanish worker and explained that this is a trade in. she asked me with a very nasty glare and disgusted look on face "why are you here sir" I repeated myself again with the same thing. Instead of her looking at the paper to help her understand why I was there because she clearly does not understand American conversation and contextual conversation, she became hostile and gave me so much attitude; I had to tell her to change her attitude and calm down but clearly she was looking for a reason to become confrontational and became that without a reason. I requested for another employee to help me she stated" he's the manager he can't help you". Ater she further continued to exhibit incompetence, idiotic behavior, confrontational, unprofessional and other unreasonable/ unnecessary behavior I had to change my tone, become aggressive and pull the native New Yorker out to her and put her in her place which I did because she took the out of her tone and she walked about 10 feet away from me. The manager was standing by during all of this and instead of stepping in prior to all of this he waited until I pulled out the native New Yorker attitude to step in to help me on something that should have been 1,2,3. You don't wait until a physical altercation almost occurs to step in; you step in before that but there seems to be a pattern of behavior with this store pertaining to incompetence, unprofessionalism, confrontational behavior and just overall bad management. This store needs an new management and new an overhaul of all new employees but regardless of what this store does, or doesn't moving forward, I will go back to how I handled things previously which is ordering online to pick up in the locker and ship trade ins via UPS so I don't have to interact with anyone at this store.

DO NOT BUY ASURION VERIZON PHONE INSUANCE - BIG SCAM…read more I pay for insurance monthly and with Verizon for 19 years. I just tried to use it for my i-Phone11 one of the camera lenses is scratched it's a $12 little glass sticker. They will not fix it they said they can only replace it for $239! DISCRACEFUL! The insurance is called "Total Phone Coverage" this is a lie! Do a Google search for a class action lawsuit. DO NOT USE ASURION Switched from Verizon to T-Mobil. Saving over $100 a month!

Best service and prices. My screen broke 1 day before the lockdown and panic set in. After calling…read moredozens of places this was the ONLY place they would do it within a few hours. The manager had to take the train all the way to queens to pickup the parts needed for my phone. Trust this place to always deliver and fast !!! Amazing service and I'm a customer for life !! Thanks for eveything!!!!!

From the owner: Unlocked Smart phones and Devices For Sale, Fast Repair Services with same day delivery, Customer…read moreCustomization,Electronic device accessories, Prepaid cards, Luggage storage, Live view of the phone repair for the customer Pay bills

Take this as your sign to just go to the Apple Store…read more First they placed a Samsung screen on my iPhone 16 Pro Max. Red flag number one! The colors were off and looked terrible, and it had a chin at the bottom. I went back and paid $250 for a proper oled iPhone screen. I was happy with it. I even went back to him weeks later for a screen protector. Everything looked and worked great for 3 months until it didn't. The screen started to glitch when I set it to full brightness then it started to flash and glitch with any movement. Finally my screen just failed. An ideal place would at least have a 90-day warranty or at least try to fix it, especially for a returning customer. He definitely recognized me because I was there 3 times within the past 3 months. Who would want to come back 3 times anyways? He had no intention whatsoever to help me. I asked if he could just check on the screen but he didn't bother answering any questions or concerns. Instead he was rude and I, the customer, had to ask "So how can we fix this?" He wanted $250 AGAIN to make me pay for a new screen. Why would I do that if the first one completely failed? Fool me once. Tuh! He just lost a loyal customer and I cannot recommend this place. You will feel regretful. Just go to the Apple Store so you won't lose out on your money.

I came here to have an iPhone camera replaced. The fix was very quick and reasonably priced. I was…read morein and out in 15 minutes!

Kimi is very good at his job, very skilled at iPhone repair. Every time I go to him he does a…read morewonderful job. I would highly recommend him to anyone that needs a iPhone repair guy.

Kimi did a great job replacing mg iPhone 15 screen and at the best rate. He fixed it in under 30…read moreminutes. Highly recommend!

If I could offer them zero stars I would. I provided them a phone an iPhone 14 Pro Max that had a…read morecracked back and one camera lens which they repaired for $170. We then gave the phone to my son for Christmas and when he opened the box, the phone no longer worked when we went back. It was after their luxurious 15 day warranty. And they wouldn't help us at all. They wouldn't even look for the repair ticket in their computer system unless we had the specific date of the transaction which sounds like the most outdated computer system on the planet. You should have seen the look on my 12-year-old son's face when he realized that he wasn't ever going to be getting that phone for Christmas. So now I am out $170 and I have to figure out how to get him another phone. What a waste. And I love the fact that I was told that they can't help because the warranty is 15 days. The warranty being 15 days is a piece of paper with words on it. Anyone is allowed to be helpful if they so choose.

Ron is extremely helpful, replaced the glass on my iPhone and helped my kids pick out cases for…read moretheir new phones.