****The female Spanish employee with glasses and no name tag is, confrontational, nasty, bitter and…read moreoverall unprofessional if you care about having a positive experience avoid her at all costs better yet go to another location. This employee should be fired**** I have been with Verizon Wireless for about 7 years have spent around $10k over the duration of that time. When I upgrade my device and do a trade in I normally order my device to be picked up in a store locker, and I normally ship my trade in via UPS. I upgraded to the iPhone 17 Pro and opted in for the trade in promotion to receive $1100 over the course of 36 months for the trade in of my iPhone 15 Pro. I had selected to drop the trade in off at this location which I now regret. Upon arriving at the store when they first opened, I had my trade in and the printed-out sheet for the trade in information that Verizon sends you via email that contains all pertinent information relating to the trade in. I gave both to female Spanish worker and explained that this is a trade in. she asked me with a very nasty glare and disgusted look on face "why are you here sir" I repeated myself again with the same thing. Instead of her looking at the paper to help her understand why I was there because she clearly does not understand American conversation and contextual conversation, she became hostile and gave me so much attitude; I had to tell her to change her attitude and calm down but clearly she was looking for a reason to become confrontational and became that without a reason. I requested for another employee to help me she stated" he's the manager he can't help you". Ater she further continued to exhibit incompetence, idiotic behavior, confrontational, unprofessional and other unreasonable/ unnecessary behavior I had to change my tone, become aggressive and pull the native New Yorker out to her and put her in her place which I did because she took the out of her tone and she walked about 10 feet away from me. The manager was standing by during all of this and instead of stepping in prior to all of this he waited until I pulled out the native New Yorker attitude to step in to help me on something that should have been 1,2,3. You don't wait until a physical altercation almost occurs to step in; you step in before that but there seems to be a pattern of behavior with this store pertaining to incompetence, unprofessionalism, confrontational behavior and just overall bad management. This store needs an new management and new an overhaul of all new employees but regardless of what this store does, or doesn't moving forward, I will go back to how I handled things previously which is ordering online to pick up in the locker and ship trade ins via UPS so I don't have to interact with anyone at this store.

DO NOT BUY ASURION VERIZON PHONE INSUANCE - BIG SCAM…read more I pay for insurance monthly and with Verizon for 19 years. I just tried to use it for my i-Phone11 one of the camera lenses is scratched it's a $12 little glass sticker. They will not fix it they said they can only replace it for $239! DISCRACEFUL! The insurance is called "Total Phone Coverage" this is a lie! Do a Google search for a class action lawsuit. DO NOT USE ASURION Switched from Verizon to T-Mobil. Saving over $100 a month!

The service here is completely unbearable. Everyone hates their job. I understand working for a…read morephone company isn't the best job but service here is very low. Everyone here is completely unprofessional lack professionalism. There is no communication and everyone is unorganized.

There was absolutely no wait, I was greeted by Brenda immediately upon walking thru the door…read more Brenda was able to fix my phone issue within 2 minutes and was friendly & pleasant to speak with while addressing my phone issue.

Fabian, the store manager and Ibrahim solved my problem immediately and in good faith. They are…read morefriendly and very responsive and competent

If I could give zero stars I would. I been going to this location since iPhone 4s came out and I…read morebought it but recently March 12 I went and purchased a Apple Watch for my fiancé and the supervisor help us out but to think it's better but it was the worse because I ended up having an extra line with a Samsung phone on it and my bill was $50 more. When I questioned it they didn't know when I called atnt they didn't know and they gave me a number to call but that number didn't work u see this hassle but still I ended up using my break time for 3 days to find a number that worked and then I find out it was the supervisors Id that added the phone and I was shocked because why would u do that to a person that grinds everyday to pay his bill because he thought he getting the best service but I m done with it.. I will cancel all my lines from them because I can't trust them at all even the rep said it it was her and she put a note on my account to visit the store again so please ppl don't go there because this place is foul they use your info to provide or charge extra for no reason. I have pics to prove it.i hate Samsung why the hell would I have that on my account.. I have 4 lines that include my iPad my 2 iPhones and March 12 purchased Apple Watch so why I have a 5th line on it that says Samsung note 5 I don't get it but I will be going to the store again to find out for sure because I m not working for a stranger to enjoy my pay my money.. I don't like to make big deal but this is a big deal itself.. I don't know who the hell has my social and all that.

Courteous, professional, polite and knowledgeable- that was my experience talking with the owner…read more I needed my battery replaced in my iPhone and the gentlemen took care of it in under an hour.

very good location for repairs, as a technician myself my phone was damaged beyond repair and they…read morewere able to solve any issue I had. They also fixed my Ipad as well. Very good work and ill be getting my devices fixed here and make referrals to friends and families too