My husband and I have been AT&T customers for a couple of years after having horrible service with Verizon and no signal strength at our home. AT&T wasn't much better and you're stuck in a contract. Supposedly, we were to be getting a 22% discount for where my husband works. We were still paying over $200/month for phones and hot spot which is our only source of internet in the home. Our signal strength SUCKED! It would take forever for pages to load then would time out, sometimes couldn't keep a call connected or send a text message. We have repeatedly called to work with them to get better service. We have spent oodles of time doing the "Mark my spot" to pin identification to a map of poor service area. Did nothing. Changed settings on our phones, been promised call backs the next day more than once that never happened. Poor service! T-Mobile just came to town, we went in to talk to them. They sent us with a loaner phone to test the service. It is lightening speed in comparison to both AT&T and Verizon. We paid off our phones as we are about to switch and discovered AT&T NEVER put the discount on our bill. We have reached our limit of what we will take several hundreds of dollars back, but had no other good options. Ha! Now we do. Suck it AT&T! read more