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Boise, ID

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AT&T Store

2.3 (3 reviews)
Closed • 10:00 am - 7:00 pm

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AT&T Store

AT&T Store

2.3(21 reviews)
1.0 mi
•$$$

I recently went into this AT&T store for phone trade-ins. They mishandled the trade-in process on…read moreone of the phones, leading to incorrect credits (or lack thereof). After the store assured me it would be fixed, I still had to spend several frustrating hours on the phone with AT&T customer service trying to resolve it--multiple calls with no quick resolution. On top of that, unexpected additional fees were added to my account that were never mentioned during the in-store trade-in process. This has been a disappointing and time-consuming experience with poor communication between the store and support.

Writing this review as an urgent warning to potential customers regarding highly concerning…read moresecurity and operational practices experienced immediately after signing up for internet service.​ My internet equipment was deliberately shipped to the physical store instead of my residence, preventing me from activating my service. ​Upon investigating the delay, it was discovered that a representative had changed the shipping and the service address on my account to an entirely different, unknown address. ​As a result, it appears my equipment and potentially my newly activated service were delivered to and set up at a third party's fraudulent address, while my account and billing information (including my stored card details) were already active and tied to this false location. ​This situation demonstrates a serious lack of internal control over customer data, which is completely unacceptable for a provider. Until this matter is fully resolved and the company addresses these fraudulent activities, I strongly caution others against using their services. The rep working with me was Steven and Jeremy. Jeremy signed for my equipment and looks like he activated it as well.

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AT&T Store - mobilephones - Updated October 2026

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