The boys in Avon were super helpful, especially Paco and Rich! They solved my problems easily and…read morewith a smile

Worst customer service. Incompetent, slow, and unhelpful. My phone is totally broken. My brother…read morealready filed a claim over the phone the day previous. Unfortunately he was missing some of my info and was not able to complete the claim. I physically go into the store after wrestling with this problem for a few days. The young man that helped me was training and was completely clueless about what to do. I literally had to walk him through what I thought he had to do. The manager just let him struggle when there was nothing else going on in the store. I forgot to bring my phone and prefaced the interaction by saying I would go back home if I needed the phone. He insisted that wasn't necessary. There was a lot of time just sitting there while the kid being trained looked for his managers help. I was patient and cleaned my computer while they figured their shit out. They called the claim center and went through the call center procedure. I recited my info over and over while this kid slowly input my info... Like, write it down lol. After 30-45 minutes the person on the line said they needed to troubleshoot my phone. Im like... well now I have to drive home, retrieve my phone and by the time I do that you'll be closed. Why the fuck did I wait all this time?! I should have done this all myself and it's super irritating and disheartening to have this treatment. There is zero competency or urgency with anything. I seriously don't even want to deal with Verizon. Or any Walmart. Why do I have to bag my own groceries!? hate the modern world smh... They need to get their act together and be knowledgable about their procedures. It should not be this difficult.

Amazing service. Our laptop charger died while we were here on vacation and when we called they…read morewere helpful. Then when we showed up they were great and let us test to make sure it worked.

Jeremy was incredibly helpful in recovering my hacked email account! He also helped to clean up my…read morecomputer from unnecessary files and stuff I didnt even know was on it and got it so it runs like its new. He also helped to get my printer to interface with my computer again. And did it all in a super freindly timely manner! The Best!

Tyler fixed my phone in a couple hours with new battery+. Did the extra touches so it's like new.read more

Smashed my iPhone 6 plus whole on vacation- thought I was going to have a meltdown. Found this…read morelocal company and was able to get my screen fixed that day! Great customer service and turn around time. My phone looks as good as new -Highly recommend!!

Just stopped by to get some information today and had maybe the worst experience I've ever had in…read moreany kind of store, ever. No other patrons in the store, just one female employee with long dark brown hair. I wasn't even there long enough to get her name. I was hoping to get information on Verizon's phone plans (we've had ours for so many years I'm sure they offer something better), new phones, etc. She didn't inquire about what I have, or consider looking up my account in the Verizon system so she could see the details. She seemed put off that I didn't have every detail of what I'm looking for ready to give her. I went there for help. If I knew every nuance of Verizon's plans I wouldn't need to go in for assistance. Ugh. Will be headed to Verizon in Dillon going forward.

I had a scheduled appointment to get help with my phone and when I got there the store was closed.read more

I'd give a 0 star if I could,are people in the valley to stupid to get a corporate job in…read moreaspen?they only have one employee they are closed on the weekends (when they'd do the most business)so your looking at at least 2 hour wait(no exaggeration) to get to talk to him if just one person is in front of you.oh and they dont feel the need to stay open for a full 8 hours the 5 days that they are open.

Dylan and Justin are absolutely amazing! They were so helpful and patient with me and I appreciate…read moretheir service so much! Awesome store manager and awesome staff! Thank you ! Loved the spider story too!

We went in a few months ago and the store manager, Justin, was the only employee there. Although we…read morehad a long wait, he was doing his best to give excellent customer service to all. When it was our turn, he was extremely apologetic for the wait and was super friendly and attentive to our needs. He also offered some discounts due to the wait.

This is by far the best cellular service store I've been in. Evelyn is so knowledgeable, quick,…read morehelpful, patient, and friendly. She is the manager and she's also the best. I was just coming to check out what options there were as far as service, and pricing. Coming from T-Mobile, I wanted to be off my parents plan but still have it be affordable with my new Christmas phone. The store was very busy after Christmas, but Evelyn remained calm, and was super helpful. Unfortunately, many people came in while her associate was at lunch, but Evelyn handled it all perfectly and professionally. She answered all my questions, and even thoroughly assisted with data transfer and new phone tips. She's very smiley and did a wonderful job. Would definitely recommend this store to anyone.

RIPPED OFF AND SCAMMED!!! I returned my iphone 14 pro max…read morefor a $1000 credit promo on my new 16. Aaliya told me it would take a couple of months for the credit to show up, which seemed reasonable knowing how inefficient billing can be. In July I finally called after not seeing any credit. At&T had not received a credit from them. So I went to the store to find out what happened and they had no information and couldn't give me a number or email of anyone in the store to contact about it. I guess my next calls are AT&T complaint Department, the BBB, and the police department. I'm pretty sure they scammed me. Fortunately, my whole family was there to witness the transactions. I'm in Eagle, CO - Not San Fran. I have no idea why Yelp wrote that.

This location is smaller, less staffed, as it is in a very small community so with that in…read moreconsideration, of course it won't be the speediest service if it is busy. However, they will go above and beyond to satisfy whatever the customer is in store for. Brian in particular is INCREDIBLE. I've never had an associate at an Apple Store let alone an AT&T store with such high intellect, knowledge and a high professional attitude. He also makes the extra effort to ensure you're getting the most out of your purchase whatever that may be. He's very honest and wants the best for clients and at the same time makes the whole process as seamless as possible. I could've gone to any location as I reside in Denver but while visiting my parents I made it a point to come here because of the high quality of service. (My mother recently made purchase for an upgrade here and highly recommend me to come to that location) I really cannot thank Brian enough and I recommend only going there when he's available! Thank you for your help!!!

Went in to upgrade phone to iPhone 12. The know-it-all after arguing with me about the phone I…read morewanted, trying to have me buy a more expensive phone, then messed up the upgrade, upgrading not my phone but that of my daughter in another city. Spent 5 hours in store as he tried to straighten that out. Finally he said they could not fix problem, daughters phone was deactivated and they needed to FedEx a new SIM card to daughter overnight so she could use phone. They did not do that it was 3 days before they even processed the request for SIM, and then seem to have sent it by FedEx Ground. The SIM card did not work and it took daughter 2 hours on phone with AT&T to get them to activate her phone. Went back to store to turn in my old phone for credit as they had prearranged. Could not get into store as they were busy. The manager said they would call me when they finished with current customers. After 2 more hours wandering around killing time outside store waiting, no call and the store closed. All in all, wasted about 12 hours just due to mistake of going to this store with unconcerned under trained staff. Daughter who relies on phone for business was without service for 4 days. I would never go back to this store, and would recommend that everyone avoid it.

Angel provided the best ever service. He took care of my like we were lifelong friends. I highly…read morerecommend working with him at this store.

Was lied to about a free upgrade (I'd just pay tax) and was billed over $800. I left AT&T for this…read morereason.

We were told numerous times we needed to change out the Sim cards on our phones after T-mobile…read morepurchased Sprint. We went directly into the store to get the new Sim cards changed out after calling T-mobile a couple times, requesting them and never received them. The rep who changed out our Sim cards at the store did not tell us that we would lose all of our saved voicemails. I had over 40 saved business related emails saved from clients which I discovered after the fact are now lost. I would have downloaded and saved those voicemails had I been properly informed.

I've been a t-mobile customer for several years. I stopped by this store on my way through Avon…read moreand the employee working was very helpful and probably one of the best customer service experiences I've ever had.