So dissatisfied with the service provided. picked up a modem drove 2 hours to deliver it to my…read morecollege student and was given and outdated modem/ older model not compatible. So now my college student has to wait for a technicIan to show up tomorrow. Spectrum needs to do better.

I was not impressed. Apparently, new customers are more important than existing customers for the…read moreMarquette MI Spectrum. An associate of Spectrum in Marquette informed me yesterday that I would need to order a phone and have it delivered to my house since the phones they have in stock are reserved for new customers.

The speed I am paying for Is not a reality and they say…read morethat I should have known I would get lower speeds. They suggested I pay more and upgrade

Absolutely horrible customer service. Trying to help my 84 yo mother get her bill corrected and…read morethey transfer me, place me on hold for up to an hour, then disconnect. This has happened over and over again. Once they told me to go to the local store, which is 110 miles away.

Since Spectrum took over the cable TV and internet service for my area, there has been a 32 unit…read moreapartment complex that houses elderly and disabled residents that has been left without those services for going on 4 months now. They are also ignoring calls from building management. Spectrum.... you should be ashamed of yourselves. With the weather turning colder, and the Holidays coming fast, people will be inside more and some form of entertainment would sure be nice. FFS if I could give negative stares it would -5 GET IT TOGETHER SPECTRUM

I just received my "new" phone, but I have to figure out how to activate it online. Good luck…read morewith that BS. And they have a customer "sales" office 509 miles away, and when I call it, it's the same 800 number that tells me they can't activate my phone, and to look online. The online site says they can't activate my phone either. The "loop" they have you on is automated. Whomever designed this "system" of customer service. Be it CISCO, or inhouse should have been fired. This is NOT service. If you can't compete with service from Verizon, or even consumer cellular, perhaps we should file a complaint with the FCC to have you eliminated as a service provider.