When I called issues related with my AT&T wireless phone, I was offered U-verse internet service for $19.95/month with no installation fee and any other charges. I accepted the offer but I told the customer representative that I will be in vacation and the installation date was set to about after 35 days (09/16/2013). When I came back from the vacation, I called AT&T a day before installation (09/15/2013) and made sure nothing was wrong (confirmed the offer). About a week after installation, I got $262.78 U-verse bill including installation fees and $54.95 monthly charges. I called AT&T, they told me they do not have any offer like that anymore and they do not see it on my account. I invested 53 minutes on the phone call and got noting. I wanted to talk with manager and they told me the manager will call me in the same day but the manager did not call back. I wrote the same thing to AT&T escalation team. A person called me telling everything adjusted to what was told but I have not seen the correction online, yet. I will let you know when it is adjusted. 2/21/2015 This is my final review with 1 star increase in my rating: First off all, I have been using AT&T wireless more than 6 years and internet over 1 year. I moved my internet service from Time Warner to AT&T as AT&T offered better price. AT&T makes promotions on the phone and tells the conditions that apply. When I started using first promotion, I was told that there is no extra fee or installation fee. A month later, they came up with an about $240 bill. First, I called them and spend about 10 hours in total time with nothing changed. I started writing reviews about AT&T. Then, boom, AT&T calls me and corrects the bill with $0.5 higher than promised bill for every month. The difference was not much but acceptable. While this promotion was close to end, they increased bill $3 more for each month that I had to call and get credit for it. After a year when this promotion ends, I called them for a new promotion. I was told that the new promotion is good for one year and there is not termination fee. Now, it has been 6 months since new promotion applied. Booom! my bill goes up. I called them they told that your promotion was for 6 months and AT&T offered me another 6 month promotion with higher rate and termination fee. This is not cool at all. What AT&T tells on the phone should be recorded to keep as an evidence what they promised. AT&T scams us. read more

1-1/2 stars for AT&T is much too generous. AT&T defines the term "no customer service". Getting hold of a human being is challenging and receiving a decent resolution is impossible. Never before have I experienced a company that offers less and less while charging more and more. And the quality....forget about it. One channel is too loud at 20 and another is too soft at 60. Honestly; if I could post a zero I would. Of course I'm speaking of Uverse. As for the internet, there are less expensive avenues available with faster speeds. read more

this shit is ass i don't know when every time i wanna play video games it doesn't fucking work i'm sick of it the amount of times i emailed them and they don't do shit about it is unacceptable don't ever get their shitty ass internet again the value of it is bad the pricing to pay for it is absurd read more

I have been trying to get internet service for my new house and I have had nothing but problems trying to get service for the area. My neighbors all up and down the street have service with AT&T, I get the I'm sorry, you are not on our grid for service but I can get you hooked up with Earthlink internet until we are in your area. Well, I can tell you that this was a major mistake having them help me get Earthlink. I was nickle and dimed left and right. I had to keep adding onto my account in order to have internet continue until the end of the month. I have been more have been more than patient with them. I lost my job due to not having working internet and all I got from customer service was "I am so sorry that you lost your job". We are working on resolving the issue and hope to have your service hooked up very soon. Somebody should be calling to let you know as to when the issue will be resolved and then we can set up an appointment to hook up your internet service. I do not know if I should feel relieved and so lucky to be honored with their words. I did inform the person I was speaking with that I will not hold my breath. read more

They installed router on far end of house. Only works 1/2 way to other side. They gave me a credit and they would send someone to move it. Did an online test and made a decision that it was fine with no visit here. I repeatedly tried to get it fixed. Tried to sell me a booster. They are horrible. Go elsewhere. read more

AT&T Inernet in Columbis SC is poor. It goes down 3 or 4 time s a day. However, it is cheaply price. The price makes it worth The minor problem. It reconnects in about 1 minute. Spectrum was better, but cost too much. TV an Phone in the bundle work fine. read more

Worse customer service experience ever! They added a name onto my bill, per my request. They never told me there was a $40 fee for doing this. They also never told me they would issue me a completely new account number, which caused major problems and a great deal of my time, in setting everything up within the house, AGAIN, due to new account number. Now they want the $40 they "claim" I owe. I have 3 cells phones and a tablet. Also home internet and cable, all with AT&T. So, I pay them a large amount every mo. I consider myself an excellent customer. So, why would the CS Reps on the phone talk to me like they did and not consider waiving such a small fee? They are about to lose all of my business. read more

I was told that my installation fee would be waived because of a past dispute with AT&T that was resolved through the Better Business Bureau. I called to setup service and informed them of this and they assured me it would be honored. It has not been honored. My first bill carries the charge along with other charges I did not agree to. I contacted customer service and they refused to let me speak with anyone willing and able to address the issue while admitting to misinformation. The charges stand. read more

I avoided becoming an AT&T customer for many years, because the first time I tried to get their internet it didn't work, and they have the absolute WORST customer service. Recently, being annoyed at the slowness of my Time Warner connection, I thought I'd try them again (being the only other provider in the area). Terrible mistake!! Not only is AT&T's service just as bad or worse, there are constant hidden as well as punitive fees. Even just getting my account set up was a pain. I cannot recommend staying away from this despicable company enough! RUN! read more

We've been Uverse internet subscribers for years and were mostly very satisfied. Then came the 'data caps'. When I was first notified that they would be doing this I asked if my families data usage would cause us to go over, and the man on the phone told me it would only be a problem for people who were gaming online and downloading massive amounts of data. Ok. Fine. Fast forward to this past bill in which we were over our limit...but wouldn't be charged for it until we went over 2 more times. Worrisome, but I thought that may be because the kids were home all day long due to summer vacation. What was worse was that our internet speeds suddenly slowed down to a crawl. I couldn't stream Hulu or Netflix at night in my bedroom, and if I wanted to check Facebook in the morning, I was having to use the data on my phone to do it. So, I decided to chat online with customer service and see if our internet was slow because we had gone over our limit. I'm just going to assume that English wasn't the customer representative's first language because if it was then this person was incredibly rude. I printed out a copy of the conversation because I was so floored by his answers. When I asked if my internet was slow due to going over my limit, and his response was this: "I would say, here you are so lucky. But in future you will be charged for overage charges." When I repeated that I was only wondering if it slows after you go over usage, he responded: "So I kindly request you to use the usage correctly to avoid any additional charges. Yes, the services will be slow." He then went on to repeat how 'lucky' I was that I hadn't been charged $20 extra this month. The entire conversation was ridiculous and went in circles. At one point he told me that the fact I had gone over hadn't been a factor in my slow internet and tried to get me to sign up for some sort of ipad service that I didn't want. When I asked why I was paying so much for slow service when new customers could get the same thing for half the cost he said this: "Anne, let me be very honest with you. I would like to inform you that, $40.00+takes is pricing available only for new customer with 12 months contract. If customer is canceling the services before 12 months, customer will be charged $180.00 ETF charges on customer. As you are existing customer, this plan is not covered for you account." Basically, I felt like this dude was trying to pat me on the head and say, "Sucks to be you, but you'll just have to deal with our high prices and crappy service or else you're gonna have to pay a HUGE fee.". My response was this: "I'm not under contract anymore." And after I pointed out that the local cable company would provide me with 2x as many mbps for less money with no contract, he decided to transfer me to his supervisor - who offered me the new customer pricing. However, at this point, I was very annoyed at the way I had been treated and didn't want to get into another year-long contract with this company. Which turned out to be a good thing! I decided to check out our internet usage (using tech support) and that guy said my family was using a normal amount of data. Which meant I'd be going over their caps every month unless I bundled with tv (which I didn't want) or paid $100 a month for the unlimited data package. And considering how slow it was and how horrible the customer service was...? Ha! Not a chance. I'm now with the local cable company for internet and so far it's fantastic. read more

I strongly suggest you find another internet, TV, telephone carrier. This company does not care about their customers. They pull you in with some rate based on something lower than you are currently paying. After a short period of time, they start charging whatever they want with no prior notice. Clearly they are familiar with technology, how difficult is it to put a notice in a bill letting you know your rate is going to increase; that obviously isn't worth AT&T's time. I was on the phone for over 50 minutes trying to dispute my bill and was transferred without notice to 3 different people. They did not transfer any information from our discussion nor did they transfer an account number. They were simply wasting my time. The worse customer service I have every received. As consumers, we have rights and I would love to see a boycott against AT&T; it would be well deserved. read more

I rescind my prior complaint about at&t. I finally got the right person to refund me my installation charges for a self install process. Determination finally played out but what a battle it was. read more

Used U-verse for only two months. Internet O.K., but TV often--very often--did not connect. Three technicians visited, 15+ chats in India happened, numerous phone calls made. Nothing helped so account was cancelled. AT&T charged me $180 for a broken contract. read more

I had service with a promotional rate for a year. Signed up in may 2016. Cancelled due to moving. Well they didn't offer a service where I moved and I was told I would have no cancellation fee since their service was not available where I moved. (In February 2017) . I return their equipment. Find out almost a year later that I owe them $400 and that's rounding it up. Well after 3 1/2 hours on the phone I was told so many different limpq till it was unbelievable. Then to be told my bill doubled for the last month of service and they were charging me for another month of service and that is how it came to that total. Then after trying to explain even if I did owe for a month of service it would still be only 83. I was still in a promotional rate If it would've been $83 not 156 a month I'd be glad to pay but that was all I was going to pay Then I was told that was due to I had not returned my equipment when I could provide a receipt for returning my equipment Then I was told I owed due. To early cancellation fee what a bunch of losers. Any attorney want to help me in court? read more

My business was called by AT&T Uverse up to 3 times a day and was bullied into upgrading our phone system to the new System. Well upon installing it, the system went down meaning no phone service and we couldn't process credit cards, loosing a huge amount of sales. This is very detrimental to a small business. They are issuing us a whole 10.00 credit. Our lines have gone down several times mid day causing our credit card sale batches to be delayed. As a small business owner, I'm in charge of paying venders, insurance, suppliers, licenses etc. Everything goes on hold because lack of service. I am still billed by uverse even though the service is hit and miss. Please share this with everyone you know. My business means nothing to them. But if several people complain and change service to a more reliable service, maybe they will care. To complain about how we've been treated please call 1-800-288-2020 read more