Bad Communication sent friend across town after negotiating a price through Facebook Marketplace, only to discover that the agreed price somehow magically transformed back into the original listing price the moment it was time to pay. The listing was $339. I offered $280. The seller countered at $298 and explicitly stated, "298 is the lowest I can go for the FLX4." Fair enough. That's called negotiating. I accepted the understanding that the item would be sold for $298. I then asked for the address and business hours, which were provided. At no point during any of these conversations did anyone say, "By the way, the negotiated price does not include tax," or "there will be additional card processing fees." When my friend arrived to pick up the item, suddenly tax and card fees appeared out of nowhere. The final total landed right back around $339, which just so happened to be the exact original Marketplace listing price. Maybe that's a coincidence. Maybe the stars aligned perfectly. Maybe after negotiating from $339 to $298, adding tax and fees just happened to bring the price right back to where it started. From a customer's perspective, it felt like a classic bait-and-switch. The negotiated discount existed only until it was time to actually pay. What made the experience worse was the attitude when I called to clarify the situation. Instead of acknowledging how misleading the pricing appeared, I was met with a lecture about how famous the store is and how they've been around since the 1990s. Respectfully, how long a business has existed has nothing to do with whether pricing was communicated clearly. A business that's been operating for decades should be even better at disclosing final costs upfront. The product itself may be fine. The issue is transparency. If the real total is going to be significantly higher than the negotiated number, disclose that before someone makes plans, sends a friend, or drives to the store. Clear communication prevents bad reviews. Unfortunately, clear communication was exactly what was missing here. read more

Astro Audio Video Lighting - agreed on price, switched using fees - DJs Near Me - Glendale, California

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Astro's is my go to for my DJ gear needs the workers are friendly and knowledgeable; not like guitar center. They offer a wide selection of gear from lighting, speakers, and mixers. I like how this place sometimes gives deals on the amount of items you purchase. Will surely come back when I upgrade my kit soon! read more

Astro Audio Video Lighting - DJs Near Me - Glendale, California

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As a DJ turntablist, they have everything you need. Feels good to find everything at one place. Tony was very helpful and knowledgeable with what I needed. They even still have Shure needles!!!! read more

Best spot for dj equipment, and lighting supplies. Staff was knowledgeable and motivated. read more

Astro Audio Video Lighting - This is the front door. Guys here are very helpful and friendly!! - DJs Near Me - Glendale, California

I've rented event equipment from here a few times and they are wonderful! Nice team, everything you could need, and easy process.

Best selection of audio video DJ anything you need? The staff the crew they sure exactly what you need how it works. Make sure you have the best equipment before you walk out the door. Excellent excellent excellent read more

Astro Audio Video Lighting - DJs Near Me - Glendale, California

Wonderful customer service, nothing short of excellence. I ordered a new Technics Turntable in the 12th hour over the Holidays and Astro literally delivered! Not to mention the outstanding job of packaging they did. Best I have ever seen of anything I have ordered online, period. Full Stop. I worked with Craig the Owner, had terrific technical conversations with him, he's as passionate about delivering great service as they come. He gave me a great deal, honored pricing which was accidentally marked down online. Had the pleasure of also being assisted by Cypher who was quick to respond to my questions and made sure I was happy with everything. I am! Also big thanks to Ben who also helped me! Shops like this are a rarity these days, I highly recommend them. read more

Astro Audio Video Lighting - DJs Near Me - Glendale, California

These guys have all the stuff, and their repair guy is really cool. They have been my security blanket for DJ gigs and rock shows alike.

Came to look for a case for my turntables, intially I was going to Hollywood to get one, then I realize Astro was right around the corner for me. Decided to pay a visit and was not only able to get my flight but also many other items that I would need when I'm out & about. read more

Cyph and his team were super helpful in helping me with a transaction. Fair pricing and awesome customer service. Best avl company in the valley read more

WARNING BE AWARE: Purchased a Pioneer Rev 7 Last Year Using Affirm and every time I've ever used affirm it's has been a no interest purchase well not these guys they slipped in 20% interest and now I'm still paying for something I bought last year over 700.00 more over the cost of the unit! I'm not sure how they did it because my credit is great! I've been in the DJ business for quite sometime. Astro AVL you will never get another dime from me! Bad Business Practices! Shame On You! You slipped That High Interest in on me! read more

Astro Audio Video Lighting - What I've paid to date - DJs Near Me - Glendale, California

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I came to Astro to repair a turntable, but it wasn't salvageable. They were nice about it, and tried hard to fix it. However, be aware that they allegedly had a data breach: Source: BreachForums: astroavl.com Breach (12366 Records) On Apr 11, 2024, compromised data was shared via the platform(s) 'BreachForums', allegedly containing compromised data from astroavl.com. ZeroFox extracted 12366 records containing personally identifiable information from the data. read more

I brought in my admittedly sensitive turntable and Robert was able to tune it up on the spot. He zeroed in on the problem quickly and I've been playing my records happily ever since. Great service, great pricing. read more

I brought in my pro Denon D-4500 dual CD deck that I have used for years in my radio studio for repair and was immediately taken in by the vibe and atmosphere of this place - it is appropriately named. Now what you are here to read about: 1. Less than 24 hours later (don't hold them to that) my CD deck was 100% repaired, refurbished and like new. And, the price was beyond fair. 2. The rest of the team are amazing - they are all DJ's and know their stuff. I might even hire one of them freelance on a new project. 3. I left with a disco ball for my studio. They have an insane selection - and this one was affordable. 4. I learned the story of how the store started 50-years ago by owner Craig who has cool mementos of those years in his office. I just want to go back to hang in my (currently non-existent) free time. It's worth the schlep (not that bad for me from Hollywood Knolls) to Glendale for anything related to D.J. gear! read more

Easy rental process and good selection. Best prices in town by far, will come back here for sure!

Worst customer service in Los Angeles area,went in to purchase a moving head,it was advertised on 3 different websites as a single unit,went in and was told,oh we are selling a pair,bait and switch tactic that is used by shady retailers,i would avoid the place at all costs read more

This store is hands-down the best DJ store I've heard of and know of. Not only do they have everything you would need for DJing video and lighting, but they are extremely helpful and teaching you everything you need to know before your big gig. If it wasn't for them, I would not be as confident as I am today. They are all genuinely nice people And there to help you. Big shout out to Drew who taught me everything I've known so far. Also big shout out to Jasmin for all her help. The professionalism and fun in this place is unmatched. If you want anything to do with DJing, this is where you need to start. Hands-down the best place I've been and will continue to visit. Not to mention great place to practice they have everything you need. I will be going here for all my future needs. Thank you again to everyone at the store. read more

Helpful, Fair Priced and Excellent Service! First I took my personal turntables in to be serviced and I was very pleased with the work. Then ordered DJ equipment for a private party at Canters on Fairfax and they aimed to please and made the party exceptional. Thank you Astro, you have been the "Go To" place for all DJ & party needs. Highly Recommend read more

Great staff!!! They have DJ Studio rental. I needed to practice on a professorially set up DJ setup with CDJ 3000. They rent the setup in the store ( you don't take it home, all in store use) for $35 an hour and you can practice your skill. As CDJ's are a big investment, I get to practice for an hourly fee. Thank you guys!!! read more

These guys are the best - The only place for your audio / video needs. Super helpful and informative - Highly recommend! read more

I would love to sure to anyone about the service .it was excellent I did purchases my opus quad from them .but I found out has some issues.after 1 months .and they help me to talk to pioneer to give me a new one.i really love you guys.so please if anyone has DJ system problem go there .they will help you guys super friendly.i promise they didn't paid for me too saying that .thanks Jasmine she really helping me .thanks you so much . read more

Craig is super professional and helpful. I appreciate his expert advice and honesty in planning my event. I would recommend him to anyone who plans events regularly. read more

Called ahead and let them know what I wanted, and when I got there they had everything ready to go. Super helpful, not pushy, not overpriced, and had everything I needed. read more

Love this shop for all of my DJ needs, especially repairs! Robert is the best. My controller was glitching and I had a gig coming up, and Robert knew exactly what the issue was, and he fixed it in 2 days. Look no further for equipment and repairs than Astro. Thanks Astro and thanks Robert! read more

I hosted my first ever mini musical festival and resource fair this past weekend and Astro AV was an incredible help with all things sound! I was able to talk to Saul and let him know what I needed; both him and Craig came back with other items that I hadn't even thought of but absolutely needed. The prices were reasonable. Day of the event my sound technician was Javi. He was so sweet! Very precise and knew exactly what to do. I walked away feeling completely relaxed that the music was going to be okay. Overall, I had a great experience and will be coming back to Astro whenever I need another audio set up again :) read more

This is a GREAT local dj showroom! But, most importantly for me ABSOLUTELY GREAT place to get repairs on gear! Make sure to ask for Robert to get anything serviced. I recently brought in my battle mixer to get all new faders, Robert had it back in my hands in two days in better shape than when I bought it! Cannot recommend enough! read more

Took a newly purchased M3D here. Robert did a calibration and assessed the unit for any defects or problems. Very cool shop. Will return for any audio needs. read more

I've been hanging around this Dj shop since the early 90's. Words can not describe how much I like and appreciate the people who work there. Recently I needed some work done on my equipment. Jasmine and Cypher and Freddy Immediately Sprang into action..they went out of there way and beyond..They transferred software from different computers, to work with my hardware, To get my lighting system up-to-date And running properly, so I can give my customers the best DJ show possible. They have been able to get me equipment that I have requested when other stores wasn't able to get it..Example...Jasmine got me a "Control one" from Soundswitch when they were on back order And no one else had it. Also I was able to get a pair of "Reloop MK2 8000 turntables at Astros A rare find, When no one else had them. Thank you Jasmine, Cypher, Craig and the rest of the team, the guys in the back from rentals and repair are awesome, and Saul Controlling the live streams!! This is the best Dj Shop in LA, And most likely the nation!! Dj 3-way j. read more

Astro Audio Video Lighting - Battening it out. Dj 3-way j. - DJs Near Me - Glendale, California

Many things wrong with astros, but the latest one is their price gauging due to the shortage of equipment, another dj friend paid nearly $4000 for another controller, in the past I rented equipment and got hit with a late fee after I had called and mention that the item will be back on Monday since they're closed on Sunday's so I didn't know how was I supposed to return equipment on Sunday if they're closed, besides that many other bad experiences and stories, like other people mention on theirs reviews we try to help the little shops around our community but they don't let us with their price gauging and late fees read more

Astro Audio Video Lighting - DJs Near Me - Glendale, California

Great staff and they have everything you need, begginer dj or vet Would reccomend if you are in the market read more

It's Friday night and the weekends here and people need to unwind so where's the party mister deejay? Whatever the occasion is,the staff here have got ya covered. The best rentals in audio equipment with a whole lot of experience with price matching to back it up. They have a showroom to give you a preview of what they have to offer.And if your looking for Dj audio stacks,these guys are all over that like a beat to a drum.Besides all that Jazz,they have one of the best audio guys to fix and troubleshoot problems in a jiffy. I took my old cd mixer in for repair and within a couple of hours they had my estimate and date it would be ready.That's top notch service on the real. For those who want to become a professional Dj or just learn how to use the latest equipment to be in the spotlight.They offer group sessions that are fun and informative. So be that deejay that makes you move and grove and keep on playing that song on and on. And that's my take on this joint. Peace out. read more

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You have come in even if you are not in the DJ business. All employees are very friendly and take time to help you out. I came in for some help with audio questions and they were happy to help out!!! Come in and see Jazmin, Freddy, Michael all very knowledgeable and friendly!!! read more

I've been in the market for a pair of CDJ-3000s since November 2021. Couldn't find them anywhere until a pair popped up at Astro in January. Quickly got in contact with Craig (owner) then with Cypher from sales; the guys were very helpful and down to earth & they made sure all my needs were fully met. Cypher packaged everything carefully and I received my gear a few days later. Outstanding customer service is becoming harder and harder to find these days but these guys are on top of it. Fully recommend! read more

Astro Audio Video Lighting - CDJ3000 - DJs Near Me - Glendale, California

I needed to repair one of my studio monitors (Adam A7x) as well as an LED light, I remembered this shop as a kid and realized they did repairs too. I was worried some shops would try to up charge since these speakers are very expensive but Robert (the man in charge of repairs) found the issue and had it fixed within the hour, he also fixed my LED light for just the cost of the speaker repair since it was a very easy soldering fix. Before going here, I was worried I'd have to spend another $800 for a speaker but it only cost me $45 all together. Robert is a very knowledgeable person! I also want to add, the store has an awesome room with lots of equipment to browse around in. I will definitely check into Astro Audio for future purchases and repairs going forward and I'd recommend it! Thanks for the great service Astro Audio read more

Astro Audio Video Lighting - Speaker (Adam A7x) - DJs Near Me - Glendale, California

I've been coming to this place for over 13 years and Jazmine has been the most helpful person to assist me with my equipment needs. She's reliable and won't give you any false information. read more

Astro Audio Video Lighting - One of the speakers I bought...Sounds amazing - DJs Near Me - Glendale, California

i took a tonearm for a technics for repair.there worker freddy claims he knows nothing about turntables.but how does he work there.thearmenian man robert is the tech.he swapped my tone arm for a messed up one.when i went to complain freddy decided to be a mamager because i raised my voice at the tech.i have hearing problems.he got all crazy.said we dont give refunds and to get the fuck out of his store.craig merrick had no interest in helping me nor cypher the fake manager.my swapped tonearm and hardware missing and they told me that its fine indont need those screws so i got a box of leftover parts.they are price gougers.if they have the last item they mark it up 30p pecnt.stay away from this dump.the are ur friend when they take ur money and if u have a problem ul get a attitude.scre astro and its owner and workers read more

i had the best experience in upgrading my dj mixer! everyone is super helpful, i purchased PHASE and Jasmine helped me update my settings so i could get started. Most places would just turn you away and not help you with your upgrade process. So excited to get started on my new mixing sessions. Also looking into the lessons! DJ Israel read more

Astro Audio Video Lighting - Phase essential - DJs Near Me - Glendale, California

My husband got 2 of his turntables serviced here and was very very happy with the expertise and overall experience! He said the owner doesn't even need or want your take on the issue haha he's such a G he knows what is up hehehee Thank youuuuuu!! read more

Fire dj company bery smhelful and showed me how to start. They showed me which ones were good to start off with

This place is great! I needed a new bubble machine and Drew got me all set up. They have an awesome showroom and a very good understanding of their products they sell. I would recommend this place to anyone! read more