The amount of money I spent on the installation of my solar system has been a really bad experience. The project manager, Haresh, has been hard to reach for answers to my questions. And most of the time, I have to call several times before to picks up or replies. The workmanship of the installation is less than optimal. I am surprised that it passed inspection. The large conduit that penetrates the outside wall of my house has not been caulked or sealed to keep water or weather out, so a mold problem does not start. None of the PVC conduits were cemented at the joints. they were just dry fitted. How can a project manager let that happen??? Well, my guess, he was never at the job site! Additionally, there was 2 missing cartridge fuses, they alleged that I took them out. How dare they accuse me of taking them! Why would I do that? Oh, by the way, I was in NY at the time of the install. I tried to get support from the company, and it proved to be most difficult. MY SUGGESTION - DO NOT USE THIS COMPANY!!! read more

1-Star Review: My Experience With Astrawatt Solar I'm a big supporter of solar energy, and I still recommend going solar -- just not with Astrawatt. I signed a contract with Astrawatt in late 2024 to install solar panels and a Tesla Powerwall. Unfortunately, I ran into issues at almost every stage: communication delays, product availability problems, installation mistakes, and poor coordination with Evergy. Astrawatt provided projected energy-savings estimates as part of their proposal. After six months, I noticed no change in my energy bill. I reached out to multiple people at the company, including my sales rep, Rhody, and the owner, Alex. A technician finally came out and discovered that my system's energy-export capability had never been enabled. Once they turned it on, the system began performing as promised. However, during those first six months, my system was capped and unable to produce the savings it should have. Alex acknowledged the mistake and even calculated the energy production I missed, telling me I would be reimbursed within days. Two months later, after many follow-ups, communication from Alex, Rhody, and others at Astrawatt has stopped. Based on my experience, the company has not taken responsibility for the error or followed through on what they told me. I truly wish I had chosen a different installer, and I recommend anyone considering Astrawatt think carefully before signing a contract. Happy to discuss my experience with Astrawatt or answer any questions prospective Solar customers might have. Adampeete@yahoo.com read more

I hired AstraWatt to install a $105,000 solar system that was supposed to provide full-property backup for a 400-amp service with two Tesla Powerwalls and a SPAN panel. What I got was a mess: two split 200-amp systems, only one battery connected to the SPAN panel, and no solar support for my outbuildings -- despite that being a key part of the design and agreement. The company misrepresented what they were selling, made major installation changes without my approval and left me with a system that doesn't match what I paid for. Communication was poor throughout, the installation process took nearly 5 months only to not end up with the configuration I paid for. Don't trust AstraWatt with your money, your home, or your energy future. Look elsewhere. read more

Too many issues to not advise going with another installer -delays -property damage -no post install support and don't get me started on Kyle Mathews, rude to customers and his fellow employees. This individual is so self important and agitated with anyone even fellow employees for even simple things like asking a question! He can't be bothered and he'll let you know it. TLDR: Go elsewhere, it's worth it, I wasn't happy! read more

Worst experience I've ever had with a company. My solar panels were installed about 5 years ago and from the very start we've had nothing but problems with this company. First, they installed the panels in the wrong place which violated the city permit. It took over a month for them to come out and fix it. Then one panel stopped working and this time it took over 2 months to fix. Then we had a squirrel chew through some wires and the company tried to convince me the entire panel needed to be replaced as opposed to just replacing the wires. Then they offered to set up the critter guard but quoted me a price for over 50 sq. ft. more material than I needed. Then we had our roof replaced and during the reinstallation of our solar panels they left a bunch of hardware scraps on our garage floor which could have punctured our tires. But the final straw that made me feel compelled to write this review is the fact that twice during the reinstallation, they came into my home without knocking or ringing the doorbell or otherwise announcing themselves while I was at work and only my wife and 2 small children were there. That is trespassing and it made my wife feel very unsafe. I am currently filling out paperwork to take them to small claims court. read more

This review does not reflect the individuals that are on their staff. Everyone I talked with was kind, respectful, and had professional conduct during interactions. However, the business's ability to execute an installation project on schedule was completely lacking. I tried to add much more detail, but I reached the character limit. Here's the short version. I paid upwards of $65K to a company who claims this on their website: "Our relationship with our customers does not end when the project is completed and the final check is cashed. We have a dedicated service team who is ready to help with technical support to ensure you yield more solar production for the life of your system and any warranty claims are expedited to minimize downtime. Our service team is so good at what they do that we perform service work for customers who have been abandoned by their original installer." And, this is what I ended up with: I contacted Astrawatt in May 2022. After thorough research and comparisons, we got started at the very end of June. I was told that I would easily have a working solar panel system by Thanksgiving. That's when the delays started - pretty much from the second the actual project started. Let's start with the loan: Although I told them I didn't want the terms of the loan they put me in, Astrawatt assured me I could get that loan and pay by the terms I wanted. Guess what? After the loan went into repayment in February, the lender told me that it couldn't work that way - unless Astrawatt changed the loan terms. Four to five months of trying to get my payments what they should be - and the loan company and Astrawatt just keep playing ping-pong with me: talk to Astrawatt, talk to the lender, talk to Astrawatt, talk to the lender. Recently, they both justed stopped talking to me. That has been a recurring pattern from Astrawatt. Then the project problems. The design an permitting process took way longer than expected. Astrawatt said they had all the parts ordered and the installation started on Dec 5th. I was told it should be a 1, may 2 back-to-back day install. Then an inspection by the city (or someone). Then the utility company could switch out the meter. Then the system could be started up. Throughout the 6-8 installation days spanning from Dec to middle of January, I heard things like, "I didn't even know we were supposed to install one of those," "I didn't look at the plans closely enough, I bought the wrong part," "We are dead in the water, I didn't order a part that we need." Somehow the installation got "done" and the inspection was signed off, and the utility company showed up only for them to say, "It isn't done and ready for us to switch out the meter" (Lucky for me, it was safe, and he did it anyway.) The second week of January, the system was supposed to actually get turned on and start producing power. Nope. "We don't have one of the components that Astrawatt ordered." Dead in the water...again. Finally, got it started up days later. During the installation process, I also found out that the "solar backup" upgrade that I was sold, didn't do what I thought it would. It was never made clear to me that it would only power a measly 4, low power circuits. When they told me it was all up and running, I asked for the documentation on all the components so that people would know how to fix it if I had to get it repaired. They basically told me to go find the information myself. It wasn't until the end of March (yeah, a month and a half later) that Astrawatt showed me how to use my system. That's when I found out that the system still wasn't done and working right. That "solar backup" wasn't configured correctly and they couldn't show me how to use it. The installation contractor had to come back again to do something on the system to enable Astrawatt to configure it properly. Since then, my power went out on a beautifully sunny day. And, guess what? No "solar backup." Its now pushing May 21 - a year later - and they still don't have my system configured to properly, and they still ignore me when I contact them. read more

Dean & I interviewed 3 or 4 different solar companies before deciding on RisingSun Solar. Representative Mackie Beale was knowledgeable and polite to the nth degree. His explanation of what we needed, the design, and the upcoming installation process were correct in all respects. For 5 months, I had no energy bills at all! Only in this intense heat that we are currently experiencing did I receive a bill that was not, in my estimation, out of line in any way considering that both air conditioners have been running 24/7. Our entire installation is on the back side of the house where it does not offer any negative impact to the charm of our ranch style home in its park like setting. RisingSun Solar is professional, dependable, and came thru with all that they professed. You can't ask for much more in today's business market. read more

Before selecting RisingSun EPC to do our solar installation, I had interviewed and received several other quotes from larger companies in the Kansas City area. I decided to go with RisingSun because of their expertise and thoroughness in quoting and designing our system. They did a detailed analysis of our energy usage to make sure to size the system right for our usage (a very important detail!). Their price was also extremely competitive. The installation of the system was flawless. They did a professional job with attention to every little detail to ensure it was perfect. The installation took about a week and they kept me informed each day about was was being done. Our system is now up and running and we couldn't be happier with our decision. Keith, Sabrina, and the whole installation crew were outstanding. They always did exactly what they promised and were fantastic to deal with. I would highly recommend RisingSun to anyone thinking about installing a solar system. read more