Assured Waterproofing installed my sump pumps years ago. They were wonderful then, and they've been wonderful in the 30+ years since then whenever I've had a problem. Most recently, I was awakened at 2:30 a.m. on a Saturday morning by a strange sound coming from the basement. The pump that had been installed just over 7 years ago had failed... sigh. I waited till 9:00 a.m., figuring I would get their voicemail and they would get back to me on Monday, the next business day.
Instead, when I called, Ed (the owner) answered! We talked about the pump I had, and he said that either he or George would get back to me shortly, and that they would get the pump replaced that day because we were expecting rain the next day.
The original owner (also named Ed) really knew his stuff, and when he retired a few years ago, I was a little concerned. But the current Ed also knows his stuff, and Assured Waterproofing has kept our house habitable.
So as Ed had promised, George called, came when he said he would, and less than 12 hours after my old pump failed, I had new, working pumps (we have multiple pumps because of a very high water table). On a weekend!
If that's not amazing service, I don't know what is! read more