Our tankless hot water heater stopped working on Friday, we were out of town and just my daughter…read morewas home. I started calling plumbers on Saturday and decided to try this company as they had 4.9 stars. Their technician Ben was wonderful and came out in the same day to take a look at our water heater and we needed a new one! They were able to get us the new unit and installed it on Monday. This is top notch customer service, most all of the other plumbers could come out to take a look Wednesday. Highly recommend!!

Highly recommend this team! Ben squeezed us into his schedule to make sure our hot water was back…read moreup and running the same day parts arrived. I am so grateful for their expertise and professionalism and will be sure to use them for any future needs!

We had used True Plumbing before to replace a failed water heater in a rental on our property so…read morewhen our water heater in the main house gave up the ghost we contacted them again. They sent out Tom who worked all day on a Friday before Labor Day and finished the job. The next day, however, there was still a leak so we signed up for another visit on Tuesday after the holiday. Tom again came out and, after a couple of hours in extreme heat, located the leak which was from a poor solder job that was not his and repaired it. The company refused to charge which shows true integrity! Nice to see in this day and age.

I needed help with a burst pipe. I located True Plumbing based on Yelp reviews and I was happy to…read moreget a Monday 8-10morning appointment! (I put that it was not an emergency and I was very happy with a Monday morning appointment). Our technician came approximately 8:30 am and quickly fixed the issue. I was not present for the appointment but my husband was happy with the technician sent and said the technician was very helpful in answering some questions about repiping old pipes. I believed we paid $485.00 which is a fair amount for the work needed, during a heat wave, and the fact that the tech had to go under our hot house to fix the issue. I can recommend True Plumbing based on my experience.

WOW!!! Quintuple HUGE thumbs up for Jericho and his team, and especially Christian, our truly…read moremasterful installer. My entire family is so so fortunate that we got referred to you! JG made it the least painful process of replacing our burst traditional water heater ever (we have had this happen too many times) and finally they helped switch us to a tankless system. Appointments were quick and convenient, and Christian was super efficient and confidence-inspiring. He surveyed our system and made sure he took care of any other problems easily that we were not aware of in the same visit. Keep up the amazing work!

Extremely responsive, punctual, professional, clean and efficient work, happy with the outcome,…read morepricing middle-high for region and worth it.

absolutely awesome. He was incredibly knowledgeable, professional, and clearly knew exactly what he…read morewas doing. He quickly figured out the issue, explained everything along the way, and got the job done in a timely manner. Water leaks are obviously stressful, so I'm extremely grateful for how easy Chase made the entire experience. It's such a relief when someone shows up, knows their stuff, and takes care of the problem the right way. Really appreciate his help today and would absolutely recommend Chase and Mastercraft Plumbers to anyone looking for a great plumber!

Subject: Unresolved property damage and failure to honor warranty…read more I am writing this review to share my experience with Mastercraft Plumbers Inc. regarding a project that resulted in irreparable damage to my bathtub. While the company performed the initial task of removing a corroded screw, their technician's negligence resulted in significant, irreparable damage to the bathtub. Despite a written warranty guaranteeing workmanship, the company refused to restore the tub to its original condition, instead proposing an inadequate "refinishing" remedy that did not meet professional standards. After months of attempting to reach a professional resolution, I was forced to pursue this matter in Small Claims Court. On June 8, 2026, the Superior Court of California ruled in my favor, confirming that the company failed to meet its obligations and awarding a judgment for the full cost of the necessary replacement. I am sharing this factual account to assist other consumers in their due diligence. I have attached the Court's Minute Order and photographs of the damage for transparency. I am posting this as an addendum to address the owner's response. I wish to clarify that the facts of this matter were adjudicated in the Superior Court of California (Case #25SC04822C). On June 8, 2026, the Court ruled in my favor and awarded a judgment for the costs of repair, rejecting the defendant's claims. My review is based on these documented findings, and I stand by the facts presented. I have attached the Court's Minute Order for transparency to allow future consumers to make informed decisions based on the official record.

Alex came by right on time, was polite, professional, and quickly found my leak. He did exactly…read morewhat he said he was going to do, charged a very reasonable price, and completed the job efficiently. I have absolutely no complaints. Five stars all the way across! I would definitely recommend Alex and this company to anyone in need of plumbing services.

I was grateful for a prompt response and arrival. Was not overly confident in the tech's skill…read morelevel based on his understanding of the project. The work was non-emergent and I had two other plumbers quote it. Pure Plumbing's quote was 3x the other reputable companies that quoted and we ended up using. Beware of price gouging. Note per management's reply, must call them and ask for fair pricing.

Overall process was great. Plamen responded to the initial request and after looking at some photos…read moregave an initial estimate and scheduled some time to swing by. Was very flexible around timing and kept in communication. Provided a quote, which was lower than the initial estimate and agreed to start the following day. We went with a tankless water heater and couldn't be happier with the upgrade. Thank you! Will be recommending to all.

My water heater finally gave out after 13 years on a Friday night. I requested several quotes…read morethrough Yelp, and Plamen was the first to respond. Since a storm was heading toward San Diego that weekend, I wasn't sure if anyone would be available to help on such short notice.Plamen exceeded my expectations. He arrived promptly at 9:00 a.m., exactly as promised within his 9:00 to 10:00 a.m. arrival window. He provided a very reasonable quote, and the entire water heater replacement was completed in just two hours.This was by far the most stress-free home repair experience I've ever had. Plamen was professional, reliable, and efficient from start to finish. I highly recommend his business to anyone in need of plumbing services.Thank you, Plamen!

I left a previous review for replacing our 75 gallon tank; this time we had a sediment blockage…read morethat was causing our hot water recirculation system to become ineffective. I tried myself to remove the blockage with a "Sediment Buster" tool, which didn't work. Dustin came out and cleared the problem within about an hour, including cutting and rebuilding the recirculation plumbing. The price I'd call reasonable for a plumber that knows what they're doing.

Jerry Did a great job! Got the job done right the first time. Fast efficient and friendly. Worth…read moreevery dollar! and the follow up 4 month later from Jennifer was really appreciated! I'm located in East County and I appreciated the great service overall.

I found Steve on Yelp, my go-to place for any service, restaurant, etc. He answered the phone…read moreimmediately and gave me a quote which was less than half of the well-known A/C company (think white gloves). He was scheduled to come on a Monday but called about noon Saturday and said he could do it then, that his guys were nearby. They were there in 20 minutes and checked the filter which was very clean so they showed me that there was no need to change it. What they did find was a capacitor which was within a couple days of failing according to their measurements. With our very hot days here on the coast, we have been running the A/C all day, so I considered it a divine blessing that they happened to come before it failed. The entire cost was totally reasonable, and they also cleaned the A/C condenser unit very carefully using the least amount of water possible. Great company - service, dependability, punctuality, professionalism, expertise, price - all the best in my opinion.

We're in the middle of a heat wave in North County SD, and I go turn on my AC, but the house is not…read morecooling. I go outside to check the compressor only to find that it's not on. Texted Steve Moore on a Sunday afternoon, and I get a return text the next morning at 7 am, asking if I'll be around at all. Since I was working remotely that Monday, I confirmed that I would be home, and he was at my place within 2 hours. He took less than 5 minutes to diagnose the issue and informed me that the Covid-era motors that were built for these Rheem compressors were breaking prematurely. Since my system was still under the 10-year warranty, Steve called the supplier, went to pick up the part, and came back later in the day to get the motor swapped out. AC works again perfectly. When he first installed the system four years ago, he provided a three-year warranty on service. Since this was the 4th year, I expected to pay a service charge for the work. Not with Steve; he waived it. You can't beat this type of personal and quick service, and truthfully, Steve is just a really nice fellow to deal with. You call other HVAC companies, and in the middle of a heat wave, they'll find ways to gouge you. Not Steve. He's decent, honest, and has my wholehearted recommendation. In fact, I have recommended him to multiple friends and neighbors!

Wow did I luck out. My sink backed up as I was cooking for a dinner party…read more They happened to be on my street already and were here in 35 minutes! Very reasonable pricing. My hero's!

James is the best of the best. Experienced, knowledgeable and a really nice, honest guy! I would…read morerecommend him to anyone!

If I could give Willis Brothers Plumbing ten stars, I would. I've worked with contractors for…read moreyears, and most take days--if not weeks--to respond. The Willis brothers consistently show up within just a few hours (often within the hour) no matter what time I call, and a real person always answers the phone without sending me to voicemail. They have handled a ton of work at my house over time--replacing a dishwasher inlet hose, fixing and welding a broken spigot in the backyard, replacing toilets, installing a pedestal sink, and using camera diagnostics. They are always patient, friendly, highly knowledgeable, and take the time to explain exactly what they are doing while keeping everything clean and professional. They always give fair pricing upfront, but their honesty and dedication to the customer are rare. You simply cannot go wrong with these guys!

Seamless experience!…read more The shower arm lobbed off suddenly mid shower one night, and we needed it repaired asap. Willis Bros was fast to connect with by phone, and two brothers came out same day for a repair that took about 20 min. Lifesaver! Quick process and fair pricing. Will keep them as our go-to for future plumbing work.