When I hire someone to provide a professional service I expect a certain level of professionalism in regards to the way I'm treated. This was not the case with Mona, the owner of Associated Billing Center.
I should have exercised better judgement than to hire a billing company that does not even have a website, that's my own fault. The way in which Associated Billing Center requires clients to submit billing sheets is archaic. They need to be filled out by hand and then mailed/fax to their office. They have no system for submitting this online which could easy be done through Google sheets, etc.
I could have dealt with the archaic system they used had Mona shown more professional courtesy towards me. She was curt, abrasive and lacked professionalism. When I asked for a receipt for year-end tax purposes she told me to create one myself. I will say that the employee whom I deal with was pleasant and helpful.
If you are looking for a company to take care of your practice billing look elsewhere. They are plenty of companies who offer a lower percentage rate than Associated Billing (which will save you money), have more modernized systems to submit billing sheets and most importantly, you'll be treated better. read more