This company agreed to do my billing for New Jersey and South Carolina services. I was starting an online business, and it was proceeding slowly. Then, all of a sudden, Mona Ruback, the owner, sent me this letter indicating that her company was terminating the agreement. She did not let me know ahead of time that she was planning to do this, nor did she offer me a transition period, that would allow me to continue having her company process my bills while I made arrangements to secure the services of another company. She also did not agree to finish processing the pending bills.
She simply dumped me.
In some circles, that would be called abandoning the client. I do not know the ethical standards of her profession, but I would imagine that most of her colleagues would not agree with how she treated me.
A particularly striking aspect of her action was her lack of concern and total absence of compassion about my situation.
Her actions are still having an impact on me, several months later. I have not been able to secure the services of another company that would fit my needs, and have lost amounts of money that have gone uncollected, and referrals that I have not been able to accept because I do not have anybody to process the bills. read more